Customer Reviews for Maple Valley Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Maple Valley Mini Storage

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Daniel L.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Baris E.
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Customer did not leave a comment.

Andrey M.
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Get a bigger lock that can actually fit the latch properly.

WILLIAM K.
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Customer did not leave a comment.

Tamara R.
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Customer did not leave a comment.

Nadine B.
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The staff was very kind and helpful.

Ryan J.
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Customer did not leave a comment.

Eric O.
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I used the mobile check in and apparently it did not work even though my screen had a big "THANK YOU" at the bottom of the page. Uhaul called me this morning asking if I had trouble with the check in and I said no. Minutes later I received my final bill with 2 days worth of charges and the $20 fee for after hours check in. I called the UHaul location and they told me I didn't check it in correctly and they don't handle billing. I will not be using UHaul in the future and the customer service was extremely rude when I talked to the service representative and they indicated I would not get a refund

Gale G.
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Customer did not leave a comment.

Leonardo Z.
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The rental place was very helpful and friendly. But Uhaul had to ruin my experience completely. Ontop of the agreed upon price I signed to i then unexpectedly got charged an additional 56 dollars. I dont know about you but a $200+ rental for 20 hours seems ridiculous tried to contact support but waited 30 min to no response.

PAUL CHRISTIAN T.
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Customer did not leave a comment.

James S.
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Phone app worked better for check-in, although it was really tedious taking so many photos to complete check-in. However, I did not see a drop box for the keys anywhere. It was during the day, so I was able to drop them off inside, but don't know what I would have done if it had been after office hours.

MARK M.
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This has nothing to do with the pickup location of the two rented trucks. This statement is for the prior truck I reserved ,a larger truck 3 weeks before needed, recieved a text two days before pick up the truck was available to pickup at a different location 55 miles away. Tried contacting uhaul on 1800 number, no answer, tried calling branch where truck was supposed to be picked up in spanaway WA for 30 minutes,no answer. Drove to the branch to make contact, kid sitting on stool playing on his phone, co worker outside making out with girlfriend/boyfriend. Had asked if anyone works at branch and knows how to answer a ringing phone. Blank stare, asked on reserved truck, unable to get any, non in the state. Cancelled reservation, got a truck at Penski, had to rent the other two from uhaul Unwillingly due to additional items. Long story short, if you reserved a truck 3 weeks in advance , it better be at the location. Have rented trucks/ trailers in the past with uhaul when they would have the truck moved to the proper location for customer pickup. People have a timeframe and dependant on moving plans. Heard same experiences from others since this rental.

Lance W.
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Airconditioning was inoperable on a very hot day.

PHILLIP K.
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Customer did not leave a comment.

EDWARD LOYED D.
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Very nice service

Oscar M.
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Leave a uhaul certified place note on the door or whatever, i was not sure if I needed to drop the keys on the mailbox or not

Mildred D.
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Customer did not leave a comment.

Jonathan W.
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Joshua G.
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Chris P.
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Jon B.
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Karen J.
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Take your time.

Mitchell L.
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Kristine N.
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Customer did not leave a comment.

ALAN S.
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Viengxay V.
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At cup holder area not clean .all other ok

Bruce L.
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Customer did not leave a comment.

Jebin Z.
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Customer did not leave a comment.

Praveen C.
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The customer care person were not very helpful and didn't tell about drop off process/after hrs service charges and i lost $23 just for not updating the drop off location on the phone. poor management or the people just dont care about the customers.

Ann L.
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Do not change a thing

Jordan H.
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Customer did not leave a comment.

duane D.
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Jack S.
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Great Service, friendly!

Julie J.
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We did a self drop off. I am familiar with the location because I rent a storage unit there.

Austin W.
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Customer did not leave a comment.

Brianne G.
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Debbie A.
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Tim H.
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ALWAYS LEAVING ONE PERSON TO DO IT ALL!? She was very nice but overwhelmed. I find that this location and alot of storage places only employee one person for desk, rentals and storage units. So when your trying to check in or call, someone is always gone from office with a note on door because they are off showing someone a storage unit or truck. Its not employee's fault, in fact I can sympathize with employee....its the owner's fault for being cheap and not running a better and smooth operation. Ive Managed rental moving truck places in the past for many years and I also was a one person show. I see nothing has changed in so many years, owners and big management still are not getting it!

Kevin W.
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We rented a 15' truck for an in-town move. Estimated cost was around $90, actually cost for all day was $62. This included the rental of two hand trucks. By moving boxes ourselves we saved well over $1,000 and had the movers move the furniture and large items. Friendly and helpful staff. No complaints - highly recommended.

Christine K.
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The drop off location was at the Maple Valley Chevron. Yes I would recommend this location.

Ken Z.
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Customer did not leave a comment.

Christopher C.
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Guy was very professional and helpful. Helped me save a few bucks on the rental. Hard to find people who will go out of there way to help. Much appreciated!

Bill H.
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Customer did not leave a comment.

Cory B.
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Location said it was open when I looked up times and called. Once arrived, location had a large neon open sign that was on but the door was locked. A small sign said they would be back at x time but was over 60 minutes later. Truck was extremely dirty on the outside. Tow/Haul would not turn off.

James J.
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Had to hook up my own trailer. This specific location doesn't deal with trailers but keep getting them.

Cailey W.
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Customer did not leave a comment.

Bo B.
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Russell L.
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James B.
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Sheri K.
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Dalton was friendly and helpful. He accommodated my drop-off as I was running late!

SANDY H.
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Customer did not leave a comment.

Gwyneth S.
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so easy and friendly!

Jeff G.
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Fantastic van! Super great staff!!!

Kenneth C.
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Mike S.
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Pappu M.
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Nothing . The guy at the desk was extremely efficient and very pleasant.

Messini C.
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Service is perfect

Trevor S.
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everything worked out great, good customer service, friendly.

Curtis J.
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Great job.

Stuart R.
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Customer did not leave a comment.

ANNGELA DEANNE B.
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Customer did not leave a comment.

Carolyn K.
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I was told that the card required would be a “hold” and was assured I could pay for the truck charges when I dropped the prick off at the destination in Nevada. When I got to Nevada to pay I had been given another customers paperwork. Where is mine , who has my personal information ? There was no storage space at the return location so I had to unload at another location a couple days later and was then informed that the card had been charged the day I picked up the truck. Apparently the charge had nothing to do with the miles driven. This has been a HUGE mess. Caused much DISTRESS fir my daughter and I. And after over 2 hours with customer service I still have not gotten an answer to my questions no has the problem been resolved nor has your band card depacalked me as I was promised by customer service. I have used U-haul menu times over the last 30 Year's and Never experienced such a mess. This is Very annoying that there seems to be no attempt to resolve the issue.

PETER S.
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Customer did not leave a comment.

Paul R.
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My experience was great. I have no suggestions for improvement.

Heather I.
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Customer did not leave a comment.

carlos M.
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Kristin M.
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Kelly O.
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BRIE C.
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Have a truck available when a customer who made a reservation 3 weeks in advance comes to pick it up. And if you don't have a truck available, immediately offer to have one delivered to the location where pick up was requested. Also, a price reduction would be appropriate considering I didn't get my truck until an hour and a half after my original pick up time; and I was paying movers by the hour who just sat around waiting while I tried to resolve the truck situation.

Terry P.
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Nothing other than having cargo vans available. The staff was helpful and friendly.

Christine J.
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Customer did not leave a comment.

Mark P.
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Friendly, good service.

Lavern H.
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Customer did not leave a comment.

Bill S.
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Customer did not leave a comment.

LINDA E.
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We somehow got charged twice. Sorta complicated to get fixed. Other than that these guys are awesome.I Rent trucks regularly and used to rent from the Chevron in Maple Valley, and it was never a good experience. Found these guys and am a happy u-haul customer once again!

JENNY E.
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Keep up the good work!!

Michael A.
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Very nice people..

BRANDON B.
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Nothing

Michael B.
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everything was as expected.

Jodie C.
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Friendly, prompt, convenient.

Daniel N.
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Customer did not leave a comment.

HAILEE W.
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Customer service was great, front desk was very helpful. Made for a happy experience in a time that is not so fun (nobody likes moving day).

Michael D.
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The manager who asssited us was polite and professional. Even went outside to make sure I knew what truck I had. And to make sure I can maneuver the truck from the parking spot.

Teresa B.
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Customer did not leave a comment.

Kathy B.
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Customer did not leave a comment.

CATHY W.
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She was a pleasure to work with and would most certainly send someone there

Nancy H.
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The rental process was easy and efficient. Very nice truck - newer and clean. It drove well and was gas efficient too. Simple drop off process. Thank you!!

Bruce W.
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Customer did not leave a comment.

CHRISTOPHER A.
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Grace was an excellent customer service rep for U-Haul. She has a very clean office, seems very organized and was friendly throughout the transaction. I definitely will rent a truck from her at this location in the future.

Robert E.
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I rented a 9' cargo van. I really needed the 10' box truck which they didn't have. The clerk said they only have the van. Please add more equipment in our area.

Sue S.
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Customer did not leave a comment.

Alejandro B.
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The lady needs customer services and the truck wasn't sweep on the back. She opened but she didn't open all the way. I couldn't see but when I got home and I opened I saw the it wasn't sweep. Under driver seat it was trash. The lady had bad attitude like she was mad.

Jesse H.
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Customer did not leave a comment.

Caryn S.
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Customer did not leave a comment.

Matthew V.
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Customer did not leave a comment.

Vincent F.
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Customer did not leave a comment.

bryan B.
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Customer did not leave a comment.

Berne C.
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The $1.49 per mile seemed too high.

No reviews have been submitted for this location.

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