Customer Reviews for Marathon 1451 Corp
(U-Haul Neighborhood Dealer)

Rating:

3.0

Trailer was pushed against the fence. It took two people to lift it on to the hitch. This facility only had one person to attend the store gas pumps answer the phone. Trailer had a light issue and I was told take it or cancel we don't have anyone to fix it.

Rating:

5.0

Great experience. Very helpful!

Rating:

4.0

The lady attendant is always super nice 👍

Rating:

4.0

Great assistant. Happy with results

Rating:

3.0

Charged for a blanket and a dolly that I did not order.

Rating:

3.0

I’ve rented from U-Haul before, this was my second experience. The equipment functioned perfectly, as it did on both rental occasions I experienced. On the other hand, the actual logistics of dealing with U-Haul(setting up and guaranteeing that the rental would actually be available) seemed to be iffy at best. The communication within your company appears to be significantly less than optimal and needs improvement. You need to guarantee your customers that the equipment they need will be on site for the reserved day of rental, we’re trying to get stuff done! The person most helpful in this at this location was Jose’…no one else seemed to really care. Your management never seems to be available or on hand. The common excuse is that they are new, non existent, or “away in training for the week”🙄. You need to put a stop to all that. In the end, due to efforts on my part, and because Jose’ was on the ball, my rental day went well. For that I am grateful, thank you.(you should give Jose’ a bonus…because he cared and did the right thing)

Rating:

1.0

Rip off on fuel and late charge

Rating:

5.0

Representative was kind, helpful, accommodating, and my mother spoke highly of her previous experiences with her as well.

Rating:

5.0

Great thank you

Rating:

5.0

busy place