Drop off was quick
Digna L
Customer Reviews for Marathon Bob's Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great friendly help!
LAURENCE WDrop off location on marathon was a mess, hardly recognizable as a uhaul location, unmanaged. Confusing parking, other parking area with uhaul trucks not belonging to uhaul location, unclear where to park. Lady at the office was very unprofessional, "inconvenienced" to do her job, gave me a hard time for being a customer. I was having some difficulty returning the truck using the app, I accidentally locked the key in the truck. She was not very customer service oriented. She did a better job of making me feel bad about it than anything else.
MICHAEL DI don’t know her name the the nice young lady running things was pretty great. Friendly. Fast. Efficient and ever so helpful.
Tom Mtext
diana cThe best customer service in marathon
ARMANDO RGio and stephanie were great to work with. I couldnt pickup until after business hours and they were able to accommodate the request. Return was easy. Thank you!
Tim RI made the reservation well in advance on the U-Haul website, which was easy and painless; but subsequently became concerned because there did not appear to be anyone consistently present at the location, during listed "business hours" . However, I was eventually assured via telephone that the equipment would be available and, in fact, it was ready and waiting for me at the specified time. Returning was simple and convenient, and overall, it was a completely satisfactory rental.
FRED PThe employee at the location never checked my trailer rental in when I dropped it off. Got a call from U-Haul several days later asking when I would drop my trailer off. Hopefully I don’t get charged on my credit card for a late fee since it was dropped off hours before schedule.
William gWe dropped off our trailer rental here. Nobody on staff could help us and we were told to call a number. We did, left a message and dropped off the trailer. I was automatically charged for 2 extra days when I dropped off the trailer one day early! I’ve called 2 times and I’ve received no phone call back.
ROBERT KWe were very happy with your service. We will be renting another truck from you for our Sombrero Beach Run in February. Also appreciated the extra effort you put in to get the U-Haul for our Thanksgiving pickup.
Jimmy ANothing. It was perfect and staff was so helpful.
lisa lBest customer service in town
ARMANDO RExcellent customer service these guys are amazing. Too bad corporate doesn't support their stores. You guys would have amazing customer service if you would provide your stores the support they need! Beyond that though this location is incredible and they went the super extra mile to make me feel like a valued customer. The same cannot be said for customer support out of Miami.
Earnest WQuick in and out and seamless operation!
Douglas MNothing, they were so friendly and helpful. The only thing I found alarming was the rude lady that called from somewhere else looking to see when I was going to return the trailer when there had been an accident and the road was closed to return it. I had called to explain to the local company, but the lady from UHAUL Headquarters Inc was just mean.
lisa lI reserved the uhaul for 3:30 pm on Saturday and got there and they were closed. I called and the lady i spoke with said they had been having glitches and trouble with reservations during closed hours. She made arrangements for me to still get the uhaul.
JACOB CExcellent customer service. They always treat me right. Thanks guys!
Earnest WThey were very accommodating. The lady helping us was absolutely wonderful.
RICHARD CAllow the checkin link to be available longer. I went to verify equipment condition at check in a while later and the link had expired.
DARAN MThe advice and assistance was unmatched, informing me details I needed to for a safe and effective trip. I will only use Bobs in the future.
ANTHONY SVery unhappy with blown out tire, which damaged the vehicle causing it to be towed for repair. Lost full day of moving when we only had a day and a half to do this. Got a measly $100 refund. Simply u acceptable and I won’t use uhaul again!!
GWENDOLYN Ggood people
MICHAEL KBob’s Truck Rental in Marathon, Fl, I definitely recommend for all U haul needs. Most importantly BOB goes above and beyond to accommodate the customer at all hours! Thank you for your great service!
MARGITTA DBob was very helpful but computer systems were down and it took over an hour to finalize the contract in order to get the equipment. I’ve had similar experiences using U-Haul in the past. Very frustrating. Need to update your system.
Manuel pBob is great we love bob
Joseph FGreat drop off. One and done.
EDWARD HThe price was very high compared to other years.
Leon MBob was very nice to deal with.
Barry SNot the finest facility but every element for a good rental was present with excellent assistant by the owner/manager. We did a 2 day long trip turn around without a single problem or glitch. Good, clean, easily travelling equipment. Definitely recommend this U-Haul unit to anyone in the Florida Lower Keys.
William FGood customer service and having the availability of equipment is key to this location, it had both, thank you.
PAUL SBobby had my trailer ready and waiting for me. He used his laptop to check me in quickly and I was on my way.
JEFFREY PGood...shop....
robert bBob was awesome! Very polite and professional, and super knowledgeable and helpful. Truck was ready and in good shape, instructions were explained clearly, and my move went without a hitch. Huge thank you to Bob.
Mason PBob is the very best I won’t go anywhere else. Dave Scopino
Dave SBob , the manager was great!
JESUS ABob was most helpful
diana cHooked up trailer to vehicle, i]ensured everything worked and had us on our way.
William PBob was knowledgeable, fast with the paperwork, and helpful with recommendations for return of the trailer in Melbourne, FL.
Ronald TI have used Bob’s Uhaul several times and I have always been highly satisfied with the personal service provided. Bob reminds me of that small town business owner who is a friend helping the community. Great experience for what can be a stressful event.
G DBest customer service in Marathon, He is always there during business hours.
JACQUELINE GThe truck was great and Bob Ban was outstanding. The truck s right mirror needs to have the large part moved. The small one shows the car but the big one is too high and you do not know how close cars are.
David CNo improvement comments. Bob does a fantastic job for his customers!
Laurence WVery helpful
BRIAN MThe Best.!!!
JACQUELINE GGreat experience
timothy KGreat service
Jack DBob's is great!!
MICHAEL CI picked up the van, filled it with gas and started to load it when I saw a roach crawl out from under the floor mat. I lifted the mat and the van was majorly infected with roaches! They were in there a long time breeding as there were also many small roaches. I returned immediately the van for a truck that was dirty with no windshield washer fluid so I couldn’t clear the windows. There is no excuse for U-Haul to neglect and give a customer a roach infected vehicle! A horrible disgusting experience.
Stephen RCustomer service is excellent! 5 star thank you again
HANNU RGreat service
JACQUELINE GExcellent customer service.
JACQUELINE GThe customer service at this location was above standard excellent and very friendly. Thank you.
Gilbert STurn signals didn’t work and Bob tried several options to repair. Appreciated his efforts, but something more serious was the problem.
Jerold LTerrible customer service. Rude and unprofessional. I didn’t get the name of the person accepting the drop off but he was completely disrespectful.
Madison R