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LAWRENCE R
Customer Reviews for Marathon Pawn 1
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No gas in truck. Had to put gas in it just taking it off lot. Then they tried charging me for a quarter tank. Left an eighth of a tank in it when we returned it and did not get credit for it. Mirror was broken on passenger side.communication was poorCommunication was not clear
GLADYS DThis facility is hardly more then an supplementary business shoe-horned into a Pawn Shop. My pickup was moved here after a phone call from a Uhaul representative who did not offer me an alternative option. During pickup I was asked to move a vehicle which was blocking the truck I was attempting to rent. I was reluctant to do this due to liability but was asked repeatedly. Location is cluttered and the gentleman assisting me did not seem to understand that I had already completed check-in online and asked me all the same questions again. There are many Uhaul facilities in Pittsburgh, there is no need for this one.
Ethan GThe neighborhood and store were a mess, did not feel safe. I only went here because they had a furniture dolly and they did not. They were not helpful and seemed that they were put out by having to wait on us. I wanted to get out of the neighborhood as fast as possible and hen I revied the pictures from the text. the pictures were not at the same location. I was in an ally and the pictures were inside a storage facility. Extremely disappointed
AMY PThey overcharged me way to much
KENNETH CNothing much.
Mesgina kThere was no disclosure that this establishment did not take cash. Luckily the lady was nice enough to accept cash from me as that’s all I had. But she asked for $20 extra as I’d say collateral. I was given the $20 back when returned. The worst part of it all was, the uhaul was left on E, I was expected to put gas in it to move myself and then replace the gas I used. I understand the person before me probably left it on E but shouldn’t the uhaul establishment put gas in it for the next user? That was odd to be.
Ericka CThe gentleman inflicted the cost just to over charge me
Benjamin Q