Customer Reviews for Marche Hubertville Lu Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

I booked a truck vav for $19.99 per hour and returned it after 2 hours, so it should be a maximum of $40. However, I was charged $115. Additionally, the signature on the receipt is not mine. This U-Haul office is located at 3495 Boulevard Mountainview, St-Hubert.

Rating:

5.0

Amazing service and pickup location. The person at the store was polite and efficient. They were understanding regarding the reservation issues. There was also a fun convenience store.

Rating:

4.0

Être capable de communiquer avec. L’emplacement car il n’y a pas de service au numéro qui apparaît au dossier

Rating:

3.0

Verify if everything that you wanted was in the Van

Rating:

2.0

I have been charged for the dolly that was never offered. How can I get my money back?

Rating:

4.0

Etant donné que ce lieu est tout d'abord un dépanneur; il n'y a pas d'endroit spécifique pour règler la transaction. (Permis de conduire - paiement etc) nous nous retrouvons entre transactions......achat de lait\bière. Mais la transaction s'est bien déroulé

Rating:

1.0

The service was really bad. She was serving every other clients before us. Didnt speak french or english and was really rude. The place was dirty and not well maintained. Wouldn't go back and wouldn't recommend.

Rating:

3.0

La personne ne parle pas français

Rating:

3.0

Try to give your U HAUL Wehical near location for customer. Dont give for far location for pic up. Thanks

Rating:

4.0

Great service at this location, I recommand

Rating:

5.0

C'était parfait.

Rating:

5.0

Everything was A1

Rating:

3.0

The van was dirty and there was garbage left behind from previous renters. The ABS light was on the entire time and every few miles the van would shake.

Rating:

5.0

Truck needs maintenance front direction Shakes a lot around 85 km /h Needs new wiper blades Thought the truck is dangerous to use if not fixed Thanks anyway. Do something about it !!!!

Rating:

3.0

The van needs to be serviced, the whipper were all broken it was snowing so i didnt see well, no snow brush eather. At 80km/h the steering wheel shook so bad i thougjt i was going to loose a front tire.

Rating:

1.0

The tires were so inadequate that I could not get to the destination because of a SUPER MILD hill ... If there was 1 inch or even any snow, the truck would not budge ! Service lights were on, ABS was not functional. So, maybe in California it would have been ok But in Canada, winter NO WAY !!! If there would have been ANY snow on the road, I WOIUL DHAVE BROUGHT IT BACK, it was so dangerous. I DID NOT have a choice in using it. But I DO NOT Plan on reusing your services. The whole thing was one irresponsible rental, you should NEVER rent a vehicle in this state. Had I been stopped, I think the cops would have taken it off the road. So, the good thing is that I have proof that my heart is in a good condition as this level of stress didn't kill me. But I have never been that worried in a rental. If you wish to talk to me, no trouble, he re is my email : claudepalmarini@gmiail.com or my phone 514.757.9923 I paid 300$ for this, and it was absolutely not worth it. Best regards, Ms Palmarini

Rating:

3.0

At 80 km/hr the driving was dangerous. Wheels certainly NOT aligned properly!

Rating:

1.0

Gaz has been charged although i had already fill up the tank

Rating:

3.0

I would recommend to have a basic training in order to do a visual inspection when picking up and dropping off the truck rented

Rating:

3.0

I was charged 179$ when the estimate was 128$. I used 400 km for the estimate but only drove 288 km. I brought the vehicle back with more gas than when I picked it up. Feels like false advertising and think the invoice should be corrected.

Rating:

5.0

Tres bien acceuilli. Service rapide, juste a nettoyer le vehicule.

Rating:

5.0

The vehicle is very dirty inside and it’s making strange sounds.

Rating:

5.0

Super convenient. The vehicle was a bit dirty inside but it wasn't a problem from a hygiene perspective; I just didn't want to be stuck having to clean up someone else's mess at the end of my move day. The online reservation thing was an absolute nightmare. I had around 15 different combinations of texts and emails, many with different days, times and vehicles to pick up. Of course, none of that was in the control of the actual the store people.

Rating:

3.0

Le camion était salle à l’intérieur (dans la cabine et un liquide avait coulé dans le compartiment arrière. De plus un problème avec le système de ventilation était évident. Une réparation mécanique semble nécessaire.

Rating:

3.0

Miscount in the number of blankets handed out, no washer fluid in the tank, the spray arm on the driver's side did not work. And most difficult was the language barrier...broken English and French. Not an easy location to get to.

Rating:

3.0

Had to wait that the convenience store didn't have anymore customers before the owner gave me the key and let me drive off with the vehicle. 5 customers who got into the store after I had satisfied all requirements from the owner were served before a (very) quick tour of the vehicle was mad

Rating:

3.0

The truck was very dirty inside and outside. The truck was not full of gas. Was charge a fuel charge. Thank god I had taken pics to show it was not full.

Rating:

1.0

Le commerçant parlait à peine le français. Impossible de se comprendre. J’avais réservé 48 couvertures et arrivé chez moi lorsque j’emballe mes meubles, je me rends compte qu’il y a seulement 21 couverture. Lorsqu’on les retourne, on me charge 91,98$ … C’était supposé me coûter 40$ pour 48 couvertures… Pourquoi on me charge autant…

Rating:

2.0

Truck wasn’t clean an doesn’t smell good The price is high

Rating:

3.0

The process took to long once I located the van and I was late because of it. I won't be using uhaul ever again

Rating:

1.0

Formation de vos employés, je suis vraiment déçu. On nous transfère d un département à l'autre. j'attends un crédit de m Beaudin... Toujours pas fait, pas acceptable

Rating:

2.0

Service en entier de la part du personnel en place laisse à désirer. Ne parle ni bien l'anglais ni le français. Nous a fait patienter de longues minutes car elle devait s'occuper du dépanneur. Avons ramené le camion et remis au même niveau l'essence mais elle a été arrogante en mentionnant que le niveau était plein ce qui était faux, il était au trois quart. Je ne louerai plus si c'est à cet endroit que je dois le récupérer. . C'est quoi les frais de 18.00$ CDW ???. Très décue du service.

Rating:

1.0

They charged me additional fees and I never got an answer to my emails, calls and chat sessions so I won’t use U-haul anymore

Rating:

1.0

Expérience très très décevante. J'ai pris possession de mon camion après 1h30 de retard, la personne sur place ne savait rien. J'ai dû contacter uhaul par 3 fois au téléphone pour qu'il puisse m'offrir de l'aide. Le client avant moi était en retard et personne n'a donné d'explication ou d'excuse à mon égard. Je devais avoir mon camion à midi et j'ai quitté avec le camion à 13h30, c'est inconcevable, manque total de classe et aucun respect.

Rating:

1.0

Service de merde. Aucun explication de la facturation. La personne qui a produit le contrat n’était pas sur place. Je n’ai pas pu lui parlé. J’ai juste reçu un mail. Le vendeur s’occupait du Dépanneur et j’ai dû attendre un bon moment qu’il doit disponible. Absolument pas à l’écoute. Vous devriez les auditer sur le service qu’ils offrent

Rating:

2.0

Il a fallu que je balaie l'arrière du camion avant de l'utiliser j'ai du mal à croire que la cabine est été nettoyée avant que je le fasse moi même je trouve cela très moyen en temps de pandémie. il n'y a eu aucune vérification du camion au retour, alors qu'il était bien plus propre que quand je l'ai pris. Vos contrats sont très peu lisibles très mauvaise qualité graphique et confusion entre les unités métriques et impériales.

Rating:

5.0

I was surprised with the online contract. It was simple and clear. No time wasting. Good job. The only major thing for me, you should have a secure app from where we can send you the picture of the driver license. I didn’t like that someone behind the desk of a corner store takes a picture of my ID with her cellphone. That’s how identity fraud happens. I asked to delete after the transaction but even then, she could easily restore the deleted picture from the cell trash.

Rating:

2.0

Very disappointed overall from thé false représentation of your rental fées and standards I have rented before elswhere and thé Price quoted at the beginning should be thé final Price With exception to the km As for thé renter it was long before I could actually take the truck, I had to remove the snow off of it myself and i have no idea if it was sprayed down with antibacterial before. Nothing was said and it didn’t seem to be a concern Elsewhere they do it in front of you before you get in . I expected to get less service because I was paying less but in the end my bill was the same price as elsewhere Needless to say I will go elsewhere in the future