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James V.
Customer Reviews for Marcowhale Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady who helped me was very knowledgeable, very professional, and very sweet.
Jonathan S.Everything is good, no need to change anything
Charles D.Everything is fine no need to change
Charles D.The lady working the store was fantastic!
Shane F.The truck ride kind of rough but it got the job done and I appreciate it thanks again
glenda L.Awesome Service As Always!âï¸âï¸âï¸âï¸âï¸
TERRELL J.Awesome Service As Always!âï¸âï¸âï¸âï¸âï¸
TERRELL J.Truck rattled very bad and tires seem imbalanced. Great customer service at location. Great people.
Rex D.This lady needs a raise!!!! She was a ROCKSTAR.She solved the nightmare that Eufaula,AL traffic department cause.
michael H.Awesome As Always!👍🏽👍🏽👍🏽
TERRELL J.Everything was just the way it needed to be Mrs Jackson went above and beyond to make sure I was taking care of :)
Latravia J.This place is wonderful. The young lady that helped us was fantastic and very helpful. We would use them again. Great place and people.
STEPHANIE R.I dropped off the trailer after hours. Lighting was pretty bad
Stephen H.The process was very easy and the customer service was great
STACEY H.Absolutely nothing!! Tameka, represented the company with exemplary professionalism. She was extremely patient, friendly, knowledgeable and personable. I will most definitely recommend this location to family, friends and strangers. Please keep up the great service. Thank You until we meet again.
Melissa B.Everything was great, renting was easy, hookup went well, thanks.
FRANKIE S.Nothing, everything was great!
Elsa M.The lady that runs the U-Haul store was very courteous and very helpful.. The down side was the web site was having problems and wouldn't allow her to complete the check out.....But the 1st U-Haul store that we stopped at on Bemiss Road below Moody AFB in Valdosta.. The white lady wasn't helpful at all , Didn't act like she wanted to rent me a Trailer at all and could care less.....Really think U-Haul needs to take the U-Haul business away from these sorry ass folks. M.A.Walker
mike W.The person there was very good but not having any electric connector to match trailer with our vehicle was very bad.
john A.The alignment in the moving truck was horrible. We had a hard time controlling it on the road. The truck kept pulling to the right which would be off the road. The truck needs maintenance. The woman that took care of me at the Valdosta office was so friendly and fantastic though.
Elaine B.Fast and expeditious! Great service!
STUART M.Awesome Service!âï¸âï¸âï¸âï¸âï¸
TERRELL J.There was no one there for the drop off process and the business hours where open. The facility was not big enough to accommodate a 26' truck and car transport. When choosing a drop off location that would be helpful.
Jeremiah S.Everything was very good. The customer service representative, Chemire, was excellent in helping us and being patient with our timing!!. Enjoyed working with her!! Great asset to your company!
BEVERLY R.The inside of the truck was a little dirty. Maybe just needed to be swept. But it did not effect our rental. The location was easy to find and the truck easily accessible.
Craig W.Great work
ROLLIN M.Very friendly and helpful
Wolfgang B.Excellent Customer Service
joshua R.Very disappointed in having to goto two different locations to pickup truck and trailer. I ordered online and initially was told they were at same location only to find out the day before pickup I had to go to two separate locations 20 miles apart! NOT convenient at all! Representative said I would receive “extra miles†on the truck. Gee wiz, thanks! She finally said she would credit me $50 for my inconvenience. We'll see if this happens. Confirmation emails were very confusing because of the “split†reservations and there were three different addresses with two confirmation numbers.
John K.Initial pick up time was delayed til next day do to lack of communication . Otherwise the lady was very professional and helpful even giving me 3 boxes out of her own pocket. I would recommend anyone to deal with her . Sweet lady .
Michael H.Equipment was ready upon my arrival. I utilized my phone to get equipment which was fast, simple and easy. The lady that was there asked if I needed help, she was friendly and professional at all times. I would HIGHLY recommend this location to one and all.
Bobby L.When I used U-Haul the first time to move from Florida to Kentucky it was $618 and I got the truck on full I used U-Haul to move storage to storage that was $145 for just around the corner then Kentucky wasn't working out and decided to move to Valdosta GA that was $785 when Florida is further gas was high first stop was $99.00 second stop was $75 three stop was $74 then drop off was $70 I feel like I was ripped off by U-Haul this time and my truck was not cleaned property.
Soleil M.Customer Service was PHENOMENAL! Rental Agent was extremely knowledgeable and adaptive to my specific need. Truly appreciate gracious and competent assistance!
Frances E.Very Good service
Georgia P.Women was polite and professional.
DAIVD D.Extremely nice and knowledgeable rental agent.
Larry P.I got a quote from uhaul.com for around $40. In person the cost was closer to $60. Same vehicle, time & mileage. Taxes were not included online but they sure aren't that much. How about you get your website to match reality?
Loretta S.Very good customer service
TOMIKA J.Please be accurate on looking at the gas fuel gauge because I was charged a fuel fee.
Roshanda F.The trailer we rented was having an issue with the lights. We were not able to use it so we returned it to be checked out. Not sure if it was the trailer or our truck but we had to replace 2 fuses on our truck to get our trailer lights to work. Not sure what the problem was and I don't blame U-Haul at all.
JEFFREY B.Nothing. Everything was awesome!
ROBERT B.Fast and friendly service and Chimere answered all my questions !!!! I would highly recommend Marcowhale to all my associates.
DEREK F.Super nice and friendly
BRITTNEY G.I don't have any bad thing to say, no improvement needed.
Gloria G.Contact number hard to get a hold of people Was charged another day because had a miss communication on drop off time.
John D.Everything was fast and professional. Will use them again!
John W.Very nice lady there to drop off to, flexible and knowledgeable.
Brett C.Nothing at this time it was excellent and the young ladies was as well.
MARCELLA C.15' truck we had reserved was not available, so we had to use a 20' truck. No wait time in office. Had only half of packing blankets we had ordered.
STANLEY T.Great costumer service glad they were able to help me get what I needed
AUSTIN P.Make sure I get my deposit
DEQUESHA R.Nothing great customer service and overall excellent trucks and I would definitely recommend to my family and friends .thanks for y'all's help.god bless you all
JAMES T.Went above and beyond to help us return thank you.
JOHN W.