Customer Reviews for Marcums Furniture

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marcums Furniture

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Jessica B. on

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Greg R. on

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KENNETH S. on

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Tommy S. on

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Mike H. on

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Kenneth L. on

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Dwight C. on

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Clean the cab of truck. Center console was filthy from food/beverages. Door panels were also filthy. I had to wash both. Improve the gas mileage. I had a one way rental and only got 10 miles per gallon on a 500 mile trip.

Tyler A. on

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When I finished submitting the return on my phone, there were no instructions on what to do with the key and the people at the previous U-Haul location had taken the lock. Waited on the U-Haul service line for awhile with no response and just having to take the key to them early the next day.

AUGUSTO A. on

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The 15 ft truck worked well. Improvement: Truck is extremely noisy, had to use hearing protection for the 20 hr drive It would be nice to have cruise control

Adam S. on

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MARGARET A. on

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Mary W. on

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D'Lan W. on

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JOHN W. on

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Karri A. on

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Samantha L. on

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elbert J. on

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Jonathan R. on

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The van itself seemed to have some kind of transmission problem. The engine would race violently as the van attempted to shift from one gear to the next.

Shannon T. on

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Great customer service and convenient location!

Julie S. on

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Stephen K. on

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Absolutely would recommend Marcums furniture. Sad that uhaul couldn't have told me from the beginning that if I had rented and dropped of at the same location it would have saved me quite a bit of money. I will be contacting customer service about this issue.

DONNA K. on

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George V. on

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mark S. on

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Shannon T. on

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From rental to drop off was one of the easiest experiences I’ve had! I will rent again!

melissa W. on

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jeremy P. on

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Mitchel L. on

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Tim C. on

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PAULA G. on

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daniel G. on

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Travis F. on

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Craig B C. on

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William K. on

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SHERMAN V. on

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Karen G. on

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Returned to this location after hours. Key put in drop box which was very convenient.

William S. on

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Good location, but recent software update delayed process. No instruction given on use of tow dolly for car. Truck was older in age.

diane E. on

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William G. on

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They are the most helpful people in the world. Worked with us to make sure that we had the right equipment and was great during the check in/out process Marcum's is out first choice when selecting a uhaul location

TERRY H. on

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LARRY R. on

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very friendly and helpful.

MICHAEL T. on

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William G. on

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Very helpful in checking the trailer in and assisting in the disconnect and parking process. Great service

Savanah C. on

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Elizabeth A. on

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susan michele J. on

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this was a one way rental. the clerk wrote the contract as a round trip. they were VERY helpful in getting the matter corrected

ERIC T. on

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Great service

Robert E. on

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Larry H. on

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I arrived to pick up equipment but the clerk/personnel was hunting. I had to return later, passed the guaranteed time the equipment was supposed to be ready. When I returned, I still had to wait for the clerk to get back from getting something to eat.

MARK A. on

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amber S. on

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JOHN C. on

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PETER M. on

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robert M. on

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Very nice Store and Very friendly Staff.

Reecia L. on

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lewis S. on

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RODNEY W. on

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BRODRICK G. on

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jeff B. on

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Linda P. on

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It would have been nice to have the truck full of gas. It makes it hard to judge to fill it up 3/4 on the return.

bill D. on

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Keith Marcum went above and beyond standard. Highly recommend .

KEVIN S. on

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Once I return truck and all paperwork is final I will ask for a number to customer service to speak about my misquote . The transport functioned well but was old and beat up

george H. on

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Tara T. on

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Glenn R. on

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Trailer floor was dirty , washed out before I used it Trailer performed and towed well. Employees were pleasant

Elizabeth A. on

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JASON L. on

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Teresa D. on

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The are one of the best Uhaul rental places I have used.

TIM A. on

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this is a great place , friendly and inviting.

Bruce N. on

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Greg F. on

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The folks at Marcum's Furniture needs to learn to clean stuff. The inside of the truck needed cleaning, there was mud on the tires, and the inside the U-Haul has trash and needed sweeping. I'm sorry I left the truck in the condition I found it as to show the neglect. Thank you.

CLIFTON M. on

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The Marcums are well know and well respected in our community.

Bruce N. on

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ROBERT S. on

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PATRICK C. on

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The truck was deliver the day before to the location of pick up. It had oil and dry all on the back of the truck and had not been swept out, other than that it was an ok experience.

Tony H. on

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Ultimate professionals who went out of their way to make our equipment return uncomplicated and hassle free. They were a complete pleasure for us to do business with.

ADRIAN C. on

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The store I rented from was excellent and I highly recommend them. They were very friendly and helped me out tremendously. All UHAUL providers should look to them for the job they do.

James J. on

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Chris D. on

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William S. on

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Had employees help disconnect the trailer.

WILLIAM G. on

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Yes they are a furniture store but they were super nice and helpful. Great experience overall. Will use them again when we need to rent or drop off.

Vickie M. on

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kay R. on

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I wanted to change my rental to a "local" instead of a "one way" and the woman would not let me do it. I questioned the price and total and was told very rudely that that was what it was. I had a gift certificate for $50 off but by the time she was finished, the total was still the same, maybe $5 less. But she would not listen to what I had to say. She never asked me if I wanted insurance, she just added it and charged me for it. I have rented from UHaul many times over the past several years and the service keeps getting worse. I'm thinking next time I will need to go to Budget or somewhere else.

John S. on

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GARY M. on

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Have someone there to help hook up equipment.

Clifton M. on

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Neat and efficient. Certainly no complaints.

Christie J. on

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earl H. on

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sandra S. on

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YOU SHOULD MAKE SURE THEY KNOW UP FRONT THE WHOLE CHARGES INSTEAD OF AFTER THEY DROP IT OFF AND THEM NOT KNOWING THE PRICE QUOTED WASN'T THE FULL PRICE WITH TAXES. THAT SUCKS

LISA B. on

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No improvements necessary. The location was great and only a few minutes from our location. The staff were excellent and lived up to the true southern hospitality.

WILLIAM L. H. on

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Nothing I can think of.

Tommy W. on

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The ratchet on the drivers side didn't function properly

Robert S. on

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SHEILA S. on

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Delecia M. on

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JERRY M. on

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Vicki P. on

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GREGORY R. on

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JEFF J. on

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THOMAS B. on

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I reserved the truck and one dozen furniture pads three days prior. When I picked up the truck, she told me she didn't have any furniture pads because someone else took all of them the previous afternoon. The store should have retained one dozen that were "reserved" for my use.