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Corey Long
Customer Reviews for Marcums Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks were very nice and helpful. Bur the 10 ft truck wasn't available, the first 15 ft truck had a dead battery, the final truck wasn't swept out and the tow dolly took 3 tries because the safety chains were wrapped around and too tight to come loose. It took hours.
Elaine P S BehrDon't change a thing! I was in and out in just a few minutes..
LARRY REAGANNA
Devin LoweEasy rental process
Gretchen StephensIf you require a photo of someone's license it would certainly be helpful to the customer to be prompted to do so at home when they have access to the Internet.
Jeffrey MillerOn an after hours drop off, it would be easier if the app worked all the time. Also, if they had it somewhere written down or someone to explain it, Word for Word, what you’re supposed to do on the drop off. Also, if they could verify the drop off at the time that you drop it off after hours would like an email or a message it would make the customer feel. happier and more comfortable. Give you a warm and fuzzy. Overall U-Haul did a pretty good job. Just need to have a few less places to transfer you two to get the right answer. When I got to the right person, they gave me the right answer.
gerald winslowStaff was GREAT!!
Norman EllisI have done several rentals this year and have had toll fees charged to my credit cards. I have spoken to Uhaul and finally managed to get them off one card....I just found them on another cc!!! Four facts : 1. I have not been within 200 miles of toll road at any time in a Uhaul truck 2. Since I was not physically in these locations....Uhaul has to be the one giving out/linking my cc to these toll charges I have not incurred 3. All of my rentals have been local, only. 4. We do not have toll roads in my state 5. My # 615-974-0669
roberta byrdVery easy process. Friendly and helpful associate
CHARLES SAXONRental was an easy process and the the folks at Marcum's were among the most friendly and helpful I have ever encountered in business. I will use this location for any future rental needs. I can think of no needed improvements.
Wayne WattersThis business does not care about customers; especially YOUR CUSTOMERS. PERIOD. Although they normally close at 5pm, we had a reservation for p/u at 4:30 pm. Because the boss called and told employees the day had been slow and go ahead and close early, we received a phone call at 3:30p indicating we had to be there before 4p to get the truck as they were all leaving early for the holiday weekend. We were already under an enormous amount of stress with the move and they acted like they didn't care at all. Be there in 30 minutes or no truck. I have been in business before and know how to treat your customers and it certainly is not like that. I let them know then and there I was filing a major complaint. They are not worthy of representing your company. The owner/manager of Marcum Furniture needs a good review of proper customer service, a kick in the ass or retire.
Stephen HoppinRent things by the hour as well as by the day
kimberly allenCalled and checked if they had what I needed was told they did so I informed them that I would be there in 10 to 15 minutes. When I arrived I was informed that the lady left and wouldn’t be back for 1 to 1 1/2 hours. So I missed 2 appointments. Also almost missed picking my Grand daughter up from school. I was informed they “don’t work for U-Haul” and that I wasn’t important.” They don’t care about uhaul customers and told me that.
Lee SlavenIt was a very positive experience!
Vicki PayneGreat place and also conveniently located with an easy place to leave the trailer. Checkout was a breeze doing it on my phone and the owner of Marcums was helpful too.
Vicki OlsonThe location was easy to find with a large parking lot.
Chad CoomesI would not because they don't open till 8 and they don't allow self-check-in even though it's an option... I did a self check-in at 6 am and nothing was prepared I had to wait till 8 when they opened to get my equipment
Leann BernardThey're very nice folks, I'm 110% satisfied with my experience!
LARRY REAGANThere was no one there to direct me where to drop the trailer or help me unhook and I have disabilities. I’m just thankful to my 14 year old grandson who helped me.
Dianna RosenbaumGreat help. Easy to work with
Matt HollifieldBe more flexible and as long as you have all the documentation you need, do not mandate all the electronic mumbo jumbo
Karl RogersAll Good !!!
Linda HarrisNodda
Rodney KingThe lady that helped me was very kind. This seems to be a good establishment to do business with.
Heather HarrisI had reserved this unit online without the safe move added. I had checked with my insurance (GEICO) and I was covered up to a gross vehicle weight of 15,000lbs, which this trucks rating is 14,500lbs. They said it was POLICY to have the safe move on all contracts. I was left with no choice but to add this on. I feel really like I was took advantage of and had to pay this unnecessary fee. I have rented other u-haul equipment without any problems. I will not use u-haul again
LUTHER SWITZERThey were extremely efficient and very helpful. I've not been to a more friendly U-Haul facility, there are very warm and cordial facility. I have bought furniture from this location and found them to always be extremely outgoing warm and friendly at every encounter. I will continue to support this local business.
James FinamoreThis location was hard to locate. The u halls were parked in a lot across the street with no indication that the Rental counter was inside a furniture store. I drove around gor 20 minutes trying to locate the rental office and saw two men putting furniture in a truck and asked them where the office was.
Patricia OrtaThe lady at marcums was very nice and respectful. Also extremely helpful!
Sherri RomansVery nice people to deal with. Highly recommended
Michael MarcoIt’s always a real treat to get a uhaul from Marcums great southern hospitality
JACOB WINKLERThe truck was difficult to keep in lane due to excessive play in steering.
Joe BickelN/A
Bryan Paulvery helpfull
VINCENT GALZERANOnone a thing where very helpfull
VINCENT GALZERANOClean the cab of truck. Center console was filthy from food/beverages. Door panels were also filthy. I had to wash both. Improve the gas mileage. I had a one way rental and only got 10 miles per gallon on a 500 mile trip.
Dwight ClowersWhen I finished submitting the return on my phone, there were no instructions on what to do with the key and the people at the previous U-Haul location had taken the lock. Waited on the U-Haul service line for awhile with no response and just having to take the key to them early the next day.
Tyler AllenThe 15 ft truck worked well. Improvement: Truck is extremely noisy, had to use hearing protection for the 20 hr drive It would be nice to have cruise control
AUGUSTO AGUIRREThe van itself seemed to have some kind of transmission problem. The engine would race violently as the van attempted to shift from one gear to the next.
Jonathan ReeveGreat customer service and convenient location!
Shannon TerryAbsolutely would recommend Marcums furniture. Sad that uhaul couldn't have told me from the beginning that if I had rented and dropped of at the same location it would have saved me quite a bit of money. I will be contacting customer service about this issue.
Stephen KingFrom rental to drop off was one of the easiest experiences I’ve had! I will rent again!
Shannon Terry