Customer Reviews for Maria's Discount Furniture
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly atmosphere and satisfied with the costumer service that was provided will recommend 10/10

Rating:

5.0

Very clean truck. easy to find. great experiance overall.

Rating:

1.0

Truck wasn’t ready and equipment wasn’t ready. Had to pay out of pocket to pick up a dollie because U-Haul didn’t have it

Rating:

3.0

Drop-off after hours. Did not interact with any employees.

Rating:

2.0

U-Haul signage was difficult to see. Parking location was unclear as the dropoff location was on a busy urban street with no parking lot. The individual at the location was very friendly and professional. The communication from U Haul about what to do at this location should have been more clear. Also, we had chosen a dropoff location that was so close to our destination that it was visible from our destination. We were told that was not an option on the morning that we were moving and we were told the available option (Maria’s) was the next closest. It took us 90 minutes of driving the truck across Chicago to get to the alternate dropoff then another hour to get back to our home, wasting nearly 3 hours on a busy moving day. This was absolutely ridiculous and unacceptable.

Rating:

1.0

I was been waiting for the U-hal for the past one hour. But no one showed up there at the right time. Finally I wait for one and half hour to get the truck. Terrible experience.

Rating:

1.0

Location wasn’t the problem as much as being charged an extra day full when the truck was returned an hour late, total of 7 hours. I even paid the meter through the next morning since no one was there to ask for a better place to leave the van. Highly disappointed with U-Haul, not the place.

Rating:

1.0

They key was not available for me to pick up the vehicle. Can someone call me to discuss please? 773-842-0070

Rating:

1.0

When I called the day before to ensure that I was picking up my truck from a human person, the U-Haul representative assured me, for the second time, that I was. But when I arrived, that person did not start until two hours later, and the U-Haul representative I called could not assist me in any way besides walking me throug the online pickup, in a snowstorm. As a person with a disability, his put my health and ability to complete this move in serious risk; the U-Haul representative was neither helpful nor understanding. Maria's Discount Furniture is clearly not to blame, but I will think long and hard before using U-Haul again.

Rating:

5.0

Great customer service

Rating:

5.0

Perfect

Rating:

3.0

My pick up time was wrong and placed at a later time which affected my moving schedule, this was changed by the U-Haul customer service dept

Rating:

1.0

Wrongfully charged and the agent could not have cared less. I specifically chose to not have the optional insurance coverage. The agent charged me for it without asking and showed no receipt on the spot. When I called he first claimed it was a mandatory charge. When I informed him I knew it was optional he then stated that I chose it and would not be able to remove it from my bill. Did not do a walk through before hand. Charged 4x the estimated amount per mile. Added an extra mile then my estimate for whatever reason without explaining. Over 13 years of using Uhaul and I've never been then disappointed. At least Home Depot rents out vans and trucks as well.

Rating:

2.0

The mileage in amount was off and I was charged for 81 miles when I drove maybe 13-15. It's ridiculous and I will never use nor recommend using this mobile service.

Rating:

3.0

Make sure there is a full tank of gas, before each customer. I was just lucky I wasn't going far.

Rating:

2.0

The people there were very friendly and nice. However, this was the only van they had, they didn't have a computer to access the website and I drove by 3 places on my way to them that were more prepared to service us. If they could get a computer to take care of the transaction, that would be good. Again, very nice people.

Rating:

5.0

get a larger sign so it is easier to find. Otherwise everything is fine.

Rating:

1.0

My Order was totally messed up. I Received a confirmation for a pick up location and never was I advised that the location was revised. So I wasted my time and money going from one place to another. Hope I can get those $50 dollars that you are promoting if your order is not ready.

Rating:

5.0

Nothing. I think it’s perfect and convenient.