The people at the counter were very rude
Akshay J
Customer Reviews for Marine Food Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure it’s organized and that the reservation isn’t messed up. We had the reservation set up and when we got to the location, they said that we didn’t have the truck available that we needed for our moving day. We had all our stuff packed and we were stuck in a really big dilemma where we ended up using a cargo van instead of a 10 foot truck. It should’ve been organized better by the U-Haul company.
MARIAH PMaybe bigger Uhaul sign required.
Haiyoung KThe parking space is a little too thigh, to maneuver to back the van in since it is closed to the wall and sometimes, vehicles are parked across from that parking space.It may take longer than normal to safely park the Vehicle. You can’t really take a picture of the passenger side after you park.
LAWRENCE BShow the hidden fees ahead, all the hidden taxes and the hidden fees, what is investmental fee?? What is passenger vehicle tax?? Why there is a high credit card fee?? You force me to pay with credit and then you make me pay high fee?? What is this??
Allaa CGreat experience as always.
ROBERT SBest U-Haul I have ever rented!
Erika KEverything was great!
Christine BThe female staff that helped us was very good. She made us feel comfortable as it was our first time doing U-Haul for our son’s move. We didn’t have much - just move from New Westminster to Vancouver. She alerted us about everything that we needed to know. Very polite & kind. I’m giving 5 star because of her excellent customer service.
Evilio JThomas and Flora made it a great rental experience!
Robert SDuring my booking I declined the coverage but your representative add it to my bill without asking me or confirming with me.
Yuliya GEverything was perfect, had the best experience at this location.
Yufang JThe app didn’t work and trying the web was worse. Eventually an agent called me as he had seen somehow my troubles. The agent that ultimately help me to pickup the vehicle manually was excellent. But I still spent 1.5 hours trying to check in electronically. Agent : 10. App : -10
Robert OVery professional and honest
Shane JI explained to the Uhaul people that the keys had been locked at my employers house and I could not get in and the van was in a small fender bender and was towed. Someone needs to explain to those poor people at the store
Honor CExcellent staff and service they go beyond and above to accomodate you.
Khushboo TPerformance of the truck. Use a lot gasoline.
Kin YReservation was for 4Hours and in the end to make it 3Hours. I had to rush in the end else would have got late to drop off.The location person canceled it as the sign up Drivers License was not accepted due to your platform glitches. Signed up again considering time as 4-45pm than 5pm Time lost in sign-up nearly 30mins due to glitches in your platform.
Biju J