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Marissa V
Customer Reviews for Marion Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly location, easy to reserve.
heath lFix location on uhual app. Took me to the wrong location. I changed address to marion motors LLC and was only about 5 minutes away.
MICHAEL BService was excellent. Budget canceled my reservation the night before my cross country move after having a confirmed reservation for 2 weeks. Pat at this location took my last minute rental and his service was above and beyond. I am a very thankful customer.
Mary FPat came to the rescue, keep that guy around and give him a bonus! I had a positive experience, all because of him. Here’s what could have gone horribly wrong if not for Pat: The app was fine until I went through the pickup process. I wasn’t aware of the two methods of identify verification, I didn’t think to bring my passport with me and the perk of 24/7 pickup is being able to help yourself during odd hours - like when you can’t get another person and your employer to immediately verify your identity. Somehow, the app disregarded the verification step after a while, but sure whatever. The app then prompted me for payment and after I entered the details the app showed me the location of the truck and the truck number. I found it, but it would not give me the access code to unlock the truck. It said I will get the code upon payment (which I had already entered in a different step). At this point, I called Pat and he came to the rescue by taking over and doing what the app should be able to easily handle. He’s a good guy with a great sense of humor that gives me a great impression of U-Haul, despite the quirks of the app check-in.
Brandon GPat is a gem and has a wonderful personality and demeanor and was pleasant to work with! He made the pickup process quick and easy and explained everything that we asked about. The 26' box truck was clean and tidy and in great working order. We were unable to actually use the truck that we rented because we couldn't find the keys to our storage unit :/. So, we will be seeing Pat again in the near future! Patti McCraw
Patti MWe had the pleasure of meeting the owner of the shop where we picked up the truck, He was the absolute best ! I would definitely recommend Marion motors for a U-Haul pick up !!!
Kelly MMake more equiptment available on 24/7
PATRICK OGreat experience at this location. Plan on using them exclusively for my business.
JEFFERY SI would recommend washing the outside of the trailers.
Tina BRay went far beyond expectations to help get me the appropriate rental to meet my needs. The original enclosed trailer rental did not work, as the lights would not work. We tried 3 different trailers, with the same outcome.He helped diagnose the problem to a likely fuse issue, but we could not pin it down to the exact issue. So he helped me get the small box truck to complete my project. It was very hot outside that day, but he persevered through it to try to help me out. Kudos to Ray!!
William HVery helpful
victoria rEvery thing was smooth and the associate was very friendly and informative to help me and give me tips
Kyre PClean truck and app to verify one way trip. I had to bring the truck back 2 hours out of the way instead of a near by location.
CHRISTOPHER HThis dealer took my money
Tameka SVery fast and friendly service.
CHRISTOPHER BThey weren't there but they have multiple business interests and answered the phone right away and gave me instructions on how to drop off the vehicle. No complaints.
michael MVery friendly and helpful location. Went out of his way to help us with our auto trailer rental. Thanks Pat
bobby rLocation was closed when I dropped equipment off, seems pretty decent. I got a receipt for my mileage being over the contract amount in the late afternoon so they seem to be on top of things there.
Edward PPat was great to work with and understood our needs and worked with us in extending our time frame.
Andrea BNone
Tom LParking was very difficult due to over crowding of uhaul trucks, uhaul trailers and other vehicles. Very disorganized.
Elizabeth BVery helpful and responsive service. Equipment was in good shape. Thank you!
Paul CVery personable agent. He made the entire process very easy!
Rhonda BUpon arrival to pick up the truck, thank goodness the gentleman was there as he informed us the mobile pick up option does not work. The truck was ready for pickup, however, the cab was covered in a lot of dog hair, cigarette ashes on the drivers side, smelled of smoke, there was also sticky in the middle seat. There was a couple pieces of trash left in the overhead area in the back of the truck. After pickup we had to go clean out the truck before making our trip. Upon drop off we completed the mobile drop off but there was not a key drop box, we had to go into the gas station and it was a very uncomfortable location. The gas station worker made us write down on a piece of receipt paper, my name, number, and drop off time so that someone else at a later time could enter it into the system. I was not comfortable doing that at all. We had the truck less than 8 hours.
John DThey lied and charged us for 3 gallons of gas. I have pictures of the gas at pick up and drop off. Crooks
Kristopher HNo problem
MIKE VPatrick was very professional and knowledgeable! I am glad that I was able to get the tow fillet from his location! He made the process so easy!
Champaigne BJust know I will never use u-haul rental again
GEORGE MWorse experience ever they rented my truck to someone else and left me stranded in a different state!
Lynda tI was charged a extra $15 and I called to find out why and was basically giving a vague answer and I was given a number to call the so call boss Sam but when I called the number the person said I had the wrong number. I will never use this company again
Raven FFast and friendly service. Highly recommend
Nathan HI didn’t like how much I paid. Never again ‼️‼️😡😡
Sharia MI just want to thank pat at marion motors very helpful and pleasant to work with i rate him a 10 thnx again
Kenneth OThe customer service at the 800 number seemed oblivious. The rep was not very helpful I gave up mid conversation and just let that be the end of it.
Darnal GAfter being sent from one place to another trying to retrieve the Uhaul that I reserved when I made it to this location the personal was professional and polite and after the experience I went through this location makes me think about using Uhaul again
Melica MWas extremely personable and helpful! He gave us lots of helpful information and was more then accommodating with our last minute reservation!
CHRISTOPHER WPat was fantastic! He was very helpful to this first time trailer hauler. If I had to rent anything again he would be my go to Uhaul location. Very knowledgeable
MIchele PVery friendly and helpful
Steven GThe gentleman in the Mullins facility was great, very helpful and very polite.
Jacqueline NI was sent to this location, an hour away from the agreed upon, and confirmed location that I booked. The operator of this location was great at getting me through the paperwork and continuously apologized for the mistake, but it was not his doing. Uhaul needs to get thier company in order. This is the 3rd time this year(2020) i have used them. And have been re routed to get equipment bc the equipment was not at the location that the uhaul website said it was at, or the location was no longer in business, had told uhual they did not do business with them anymore, and they are still sending customers to these locations. I give Mullans Auto a 4.5/5 but uhaul corporate a 0.5/5 for inconvenience, and poor communication
Jared CThis company charge me near 300 dollar for a few hours
Gregory MNothing, the service was top shelf in my book.
charlie lThere was no extension for the trailer wire to make connecting to my vehicle possible.
GLADYS CReally nice guy!
Brett DThe representative was most helpful, courteous, and informative. Great location to rent a truck from.
mark rThe operator was quick to get me on my way and easy to work with. I Will rent from here again.
Robert HGreat place to get your equipment
Jason WMr. Pat was kind and very helpful
felicia sYour process of renting equipment sucks!!!
James CA closer drop off would be closer. With seasonal traffic in this area it is difficult to get to.
Joyce HPat was very friendly and helpful!
Thalia WAbsolutely nothing excellent service, and reasonable price. Great customer service and very friendly and helpful. Explained contract and,made sure you understood what you where agreeing to. I would recommend anyone needing a Uhaul use Marion Motors LLC.
Nellie FGreat Customer Service...
bonnie m