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Caley B
Customer Reviews for Mark Of Excellence
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One of the best U-Haul experiences I’ve had! The employees were extremely polite and helpful. The truck I received was clean and well-maintained. I encountered some issues with my credit card, but the agent was patient and understanding throughout the process. I would definitely recommend this location and will use them again in the future!
SHAWN MVerify the ID of the person renting the equipment. A rental was processed in my name without my knowledge and without me being present. No one verified the ID or name on the rental. When I called to report the transition because the receipt came to my email, I was told there was nothing that could be done because the person had already "paid" for it. I was confused because isn't that technically fraud?
Jessica SSmooth Sailing
Jeremiah JOver price I feel ripped off
Deborah GNo comment. Robyn was very friendly and wonderful to speak with.
ROSA CVery professional, Thank You!
TERRELL OThe owners were very professional and kind
Daniel SExcellent Customer Service at this location!!!
MICHELLE NVery good
charles pGreat and fast service.
Latasha GRobin was so helpful and courteous. I don't know what I would have done if it hadn't been for her and I am so grateful and happy.
COREY SI made this uhaul reservation over 2 months ago at your Kingwood, TX location with the request for a ramp on the 5x8 trailer, they had one on that lot at that time. I came in person 1 week in advance of pick up to confirm that they would have the ramp trailer. When I called 2 hours before pick up, they informed me that the ramp trailer was not available. After being on hold for over 1 hour, they sent me to the 9338 1960 location with a guarantee of my reservation . However upon arrival, they didn't have one either. Robyn was so wonderful to us! She worked so hard to accommodate all the customers as well as work on our problem. She was finally able to get us hooked up with a different trailer, so at least we could get on the road. Employees like Robyn will have me return to uhaul, terrible service from the Kingwood location will have me never return to that dealer!
kathy rIt was ok
MARIA MThe agent didn’t appear to be knowledgeable of the rental process. She didn’t provider specifics that changing the destination would incur additional charges. She gave me the option to turn the truck to their location the same day or turn it in to Kingwood. Location cha following day.
ANNISA M