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Cristal B.
Customer Reviews for Market Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was excellent. I was in and out in a few minutes and everything went smoothly.
Lisa C.Nice customer service
Moheb M.Jim was professionally and friendly dealing with me, helpful and flixable, , gives advice THANK YOU Jim
ayman H.Phone check in didnt work because it asked me to scan a barcode? Jim was working though and did my check in at the location. He is excellent!!
KATHERINE N.Early pick up was quick and easy. Return was just as quick. Great transaction!!
Patricia M.Para mà todo estuvo un servicio de excelencia
eliud G.Excellent service and very professional. I will definitely be using this location again.....
robert S.Everything was fine. Thank you!
patty A.My first experience at this location and I was very impressed! Highly recommend.
Sherry S.The website reservation was a little confusing so I called my local office. Jim was very nice and thorough. This location is very convenient for me. The truck was fine but had a little struggle reaching 55mph on I-83.
dawn P.Jim was very helpful and professional
Kenneth B.The online ( website ) was a bit difficult on a cell phone.
david P.Pick up was easy although the pickup truck we rented wouldn't start so we had to take a truck we used it for less than two hours to move a bed frame and dresser and were charged a $25 cleaning fee unsure why…
Julie W.The location is too small to comfortable maneuver the equipment around. The vehicle would not lock was this inspected?
Radboud P.I will rent again. The gentlemen there were very polite and respectful.
Donavan M.The counter person was knowledgeable and friendly
Gregory J.Friendly and professional made sure that I understood the contract.
LOUISE M.It was my first experience with U-Haul. It was great ! The car has good maintenance I was very happy to rent it at U-Haul.
Nestor P.Still waiting on an email showing my bill, how much it cost
Robert W.The guy I spoke with was a bit on the rude side when I had a dolly on my list and the appliances one I didn't need. This was my first experience and it wasn't as good as I thought it would be. I don't take kindly to rude pp.
Katherine S.Idk it was good
Nicholas S.My experience with Market Motors was outstanding. The owner was helpful. courteous and went above and beyond to explain everything. However when the truck broke down, the 800 number I called (not the dealer where I rented the truck) the on line service was poor. In fact 48 hours later and they STILL did not call me back to get me a replacement truck. My possessions were on my lawn with movers waiting to load a track that was towed away and the folks at the 800 number customer service never got me a replacement. Fortunately, I reached to the owner of Market Motors at his home by looking up his number. After hours at 8:00 Saturday night on a holiday weekend he drove a replacement truck to my home 30 plus miles away. A+ to Market Motors. F- to U-haul.
Kevin T.The employee was very happy and knowledgeable! He helped us as fast as he could as there were a couple of other waiting. We tried to do the mobile checkout, but had no prior warning to needing to have our lease agreement or our passport or an identification like that present at the location to be able to take a picture of. If the employee wasn't there, we would have had to drive all the way home to locate that information.
Benjamin H.There was garbage inside the cubby on the inside of the truck. When I returned the truck the attendant had someone in office and would not even come check truck in. Was told would receive email with charges never received it. Looked in my bank today and was charged 160.00 something for two days rental at 19.99 a day. I only used the truck one day to drive to work and back. I have my own insurance company so I didn't need that. So who knows what I was charged
Angela M.Jim was very helpful. He's very pleasant to deal with.
greg O.My overall experiece was very good. The truck was ready to go on time. Everything I needed was there and waiting. If in the future I need another UHaul, I will definitely be back! Thank you sincerely, Mike.
Michael R.Just a comment we've use this location every time we've needed to rent and I can't think of anything to improve for next time. Everything was great and it was easy to do. Usually my husband rents it and he told me to do it and I was terrified because I don't usually do that stuff and was scared I wouldn't be able to figure it out but it was easy and the only part I didn't do was upload my ID and I believe it's the owner who is always there helped me do that. He's very nice and helpful and we only go there now because of our first experience many years ago.
Nicole F.The trailer did not have a jack at the tongue so it made it hard to hook up and disconnect trailer because of the weight
matt S.Jim is very helpful & professional.
Dave B.Love that spot good for people go there more better
richard D.Very knowledgeable and helpful thru the process. I will be back.
Joe Z.I have used this rental on three occasions. They are very efficient and communicate clearly.
stan R.Jim Tufarolo the branch operator/executive is VERY PROFESSIONAL AND ADEPT/EXTREMELY KNOWLEDGEABLE IN OPERATING THIS UHAUL BRANCH. HIS SKILLS ARE SECOND TO NON, COMPARED TO OTHER UHAUL LOCATIONS I'M VE DEALT WITH OVER MANY YEARS. MR. JIM TUFAROLO I'LL SUGGEST/ARGUE SHOULD BE NATIONAL COO(CHIEF OPERATING OFFICER) & OR THE VP OF OPERATIONS OF UHAUL NATIONWIDE. HE TREATS CUSTOMERS WITH DIGNITY/RESPECT, AND MARKETS UHAUL ASTUTELY AND BY SIMULTANEOUSLY PROMOTING U-HAUL'S BEST INTEREST IN GENERAL. HE'S FOCUSED AND VERY ENERGETIC IN ORGANIZING UHAUL BUSINESS DOMAIN/BEST INTEREST. THE UHAUL PREMISES HE OPERATES IS VERY CLEAN AND WELL KEPT, HANDLE ALL RENTALS AND TRANSACTIONS UTMOST FOCUS, FRIENDLINESS, ACCURACY AND PHYSICAL ASSISTANCE OF OLDER CUSTOMER. HE ALSO EXPLAINS/REMINDS CUSTOMERS ABOUT U-HAUL'S RULES. JIM HAS U-HAUL'S AND CUSTOMERS BEST INTEREST IN GENERAL. CUDOS TO HIM AND HIS UHAUL LOCATION.
Eziekel O.Jim was A+ stellar! The location is a little tight to park the 26' truck but we got it done. Thanks!
Benjamin Z.Jim was great, so friendly and knowledgeable. Would definitely rent from here again.
Julianna C.Repair the truck that I rented. It pulled to one side when the brakes were applied. It bucked while stopped at a red light. I thought it was going to stall out. The truck should not have been allowed on the road. Jim was very nice and professional, I can recommend him, but not your equipment.
Delicia G.Great location with great employee!! I drive out of my way to use this location for the past two years!
GREG P.Jim does a great job. Very personable.
Lawrence B.The Owner/Operator was very cordial and professional.
Jay W.This guy is awesome. Works with me everytine and makes sure things are right. If they are not, he will make sure they are properly upgraded
Kyle J.Totally satisfied! Reserved the vehicle in advance and it was ready for pickup as planned. The vehicle ran perfectly with no complaints. Jim (owner) was very nice and walked me through everything I needed to know. If needing to rent again, I would definitely return!
louise C.Jerry helped me ! He was great, fast, nice, and funny! Probably best location I've rented from . Oh and the truck was clean !!! Love it
Evelyn R.Jim listened to what I needed and made a great suggestion that worked out great. His customer service was fantastic beginning to end. That was much appreciated as that is not the case everywhere.
brandon S.This U-Haul facility, tho small was great. The manager was working alone but took care of me and 4 or 5 other customers in most excellent and efficient fashion. I did not feel like I was waiting to be taken care of. It made up for the poor experience I had earlier that morning with a location where I had a reservation for a motorcycle trailer. (That was entirely U-Haul's fault & I will deal with that in a separate letter to corporate.) I was set up and out of the lot quickly and in a friendly fashion. Even though Market Motors is further away from me than many other U-Haul locations, this is the one I would go to in the future should I need another trailer or truck.
Douglas H.The truck I rented needed the tire replaced before I even left the lot. There was also an axle seal leaking that needed repaired. The guy running Market Motors was great and transferred me to another truck so I didn't have to wait for the repairs to be made. That truck was well maintained and clean.
Brian H.