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BRENDA S
Customer Reviews for Marks Tire & Wrecker Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They don't walk out with you to verify anything. They made me sign the paper showing the truck had a 1/4 tank of gas and it only had 1/8 tank. I drove 6 miles. I just needed it to pick up furniture. So I wouldn't get charged I had to add more gas then what the truck originally had. When I brought it to their attention and showed the pictures I was told Oh, no problem. Well it's not a problem for them, but it was for me. I shouldn't have had to fill it more than what it was. The driver seat wouldn't move forward so I had to sit scooted up. Never had this problem at other locations.
STACIE RAll,s good
ELWOOD WThey instructed me on the use of the tow dolly. They talked it through as they hooked it up.
FREDERICK BThe only complaint I have and it is a small one but the heater didn’t work and it was COLD!
JOCK RAwesome service great customer service at the front desk everything was explained in detailed
ANTHONY PI was very pleased with everything..
RUBY CI can’t rate this location I dropped off after hours no one was there.
ROBERT MNothing .
JAMES MThe facility was closed so I didn't talk to anyone.
Dirk BNo problem with this location, but I ended up here because my original reservation in Lafayette, LA was not available, and I was told the nearest available 6x12 was in Elton, LA. This was not acceptable as I had to load up that night and move tomorrow and I needed at least a 6x12. I had to start calling around and on my third call, I found one within 20 minutes of my home. UHaul could definitely do a better job and finding replacements for their customers than what they did here. Sub par customer service in finding a replacement because of a Uhaul issue and not the customer's fault.
JASON BThe location I reserved with was horrible and customer service was bad… they transferred me to Mark’s which was an hour out of my way
JOHN LLove it❤️❤️
ARLETTE TI always use this location for my uhaul needs. The staff is always friendly and very helpful. There was a limited supply of trucks/trailers in Louisiana and Mark Jr. was able to accommodate my needs expeditiously. Thank you!
Jessi LTo high for in town service
Neosha PThis pickup location was 2 hours away from proposed location. The guys were friendly and quick to serve.
Phillip PEasy drop off
Seth DMark, and his crew are overwhelmingly helpful. They literally take care of everything. And they don't waste time, either. His sons are following in his gracious footsteps. Great family. OutSTANDING business and service.
Kevyn WEverything was tops. Very friendly owner and employees, ready to help in every way.
DONNA JMark and his crew are unbelievable. They are in to providing exceptional service. Hear me when "I" say that there are some UHAUL dealers that are only interested in renting a product. But Mark is more interested in the exceptional customer service when it comes to the equipment you're renting from him. Just a stand out guy. And it shows in his staff as well. It may be a small town, but New Iberia has its share if dealers. I won't deal with anyone else but him.
Kevyn WI've rented a car hauler trailor twice in a week ,- to bring my truck home, then to the mechanic shop. They were both in good shape & the hydronic brak on both trailers worked well. That is a very important safty factor. The trailor lights were in good working order. ~ another well maintained safty item. The only thing I had to lubricate the ratchets on both trailors that secure the front wheels, I gues I'm the only one that believes it's best to lubricate them. All in all~ renting the trailors were satisfactory.
thomas tVery professional and knowledgeable personal working here thanks Mr Mark and your staff for a job well done.....👍
Carroll lOver charged
Janice AGreat service!🤗
robert wExcellent, knowledgeable, friendly, professional service. Quickly in and checked out. No changes needed.
Robert DTold them check engine light was on and they brushed it off stating that all the uhaul check engine lights were on....all in all we made it but drive was rough
Lynshel BPeople are so friendly.
Michael MUhaul truck leaked in the rain and overnight ruined some of my furniture and then y’all charged me more. The charging was correct by contract but I lost a thousand dollar piece soooo not too happy
Adam LThe first U-Haul we rented broke down on us. We picked it up for 9:30 am did not get another one until 5:00 pm wasted a whole day. I think we should have been reimbursed for losing a day.
Tracies RVery professional and courteous!!!
Barry DNothing everything was perfect
brandon sMaybe let people know timelines of the check out process bc I know I was late but even more bc of the long process of the checking out.
Celia BNothing needs to be improved. Our experience with Marks Tire and Wrecker was excellent and would be recommended.
Jamie BThe best service at Mark’s. I wouldn’t rent from anyone but them.
kenny pI rented a van don't lie a say you can get it 24/7. Lies Lies lies
Thelma REverything was great
leonard bMark and Team are friendly and professional. Always available to help!
Jessi LIt’s was easy to find and if they wasn’t close I would describe the personnel. I wish they left directions on how to finish taking pictures with the truck on somewhere near the key drop box.
AISHALE SThe whole process was absolutely awful. This was my first time using the timeshare option as the rental place was closed the day that I rented. The check in process took over an hour, then the keylock code would not open spent another hour trying to open to get the key while on hold with customer service also while paying hourly for movers who were standing around. Oh, anddd was originally charged for every extra thing that you can rent from Uhaul, which I had not requested, but the two regular dollys that I did rent were not in the truck once we got into it. I have rented from uhaul every time that I have moved, but rented from an office that was open. Never again! Would not recommend.
angela gGreat job on the help and services take and be safe.
Barbara SVery friendly and courteous, also quick service
TIMOTHY HNothing!!! Everything was EXCELLENT!!!
Robert TIt was a tire/auto shop. The young man was very nice and efficient.
CATHY HI would recommend the other uhaul in New Iberia. Seem racist, not friendly people, and uhaul was disgusting will not return
Marissa SIt was after hours and nobody was there.
Chad M