Customer Reviews for Marshall Liquors
(U-Haul Neighborhood Dealer)

Rating:

3.0

Service was slow, 1 person working, liquor sales come before U-Haul customers. Attendant was very accommodating to allow early pickup

Rating:

4.0

Great location, easy pickup easy drop off. Friendly staff!

Rating:

3.0

I ordered blankets for the move, 24 ordered, 6 given but because this isn't a full dealer I could not pickup supplies or get the blankets I ordered. Very inconvenient during a move.

Rating:

3.0

The man who works there does not speak English very well and what he did speak did not help my concern

Rating:

4.0

The internet server was very slow. It wasn’t as much of a problem for me as it was for the employee bc I wasn’t in a hurry. I felt sorry for him bc it took so long. He was very polite and helpful.

Rating:

1.0

The trailer had condensation inside when I opened it and smelled like a gym locker. The attendant didn't speak much English (not his fault) but was very slow and cumbersome in handling the whole process.

Rating:

1.0

When we dropped off the truck the attendant said no extra charges, but later we got the 200+ extra miles charge.

Rating:

1.0

And I was over charged from what my quote said online!

Rating:

4.0

It would be nice if I had a heads-up that I would receive an email with instructions before I even leave the parking lot. What's the point checking in with a live person if I have to check everything myself....very impersonal.

Rating:

1.0

I've used uhaul for years and have moved to 9 states with then. My experiences have always been great, this experience has been my worst experience.

Rating:

5.0

The owners of the store were very helpful and friendly when a minor issue occurred with my rental. Thank you!

Rating:

1.0

Charged for stuff I didn’t use and it took about 45 minutes to get the key after I put all the info in online

Rating:

3.0

The truck was dirty inside and out. I didn't care but couldn't upload photos on checkout. It was a remote location so Marshall Liquors could not help. Im a little annoyed about the $25 cleaning fee as I noted it was dirty on checkout but couldn't upload a photo. I've used uhaul 3 times in 3 years but it's becoming less personal from its service.

Rating:

1.0

I Was Over Charged, I am requesting a refund... They Do NOT ACCEPT CASH... DUE TO EXTREME CIRCUMSTANCES I KEPT THE TRUCK FOR 11 DAYS DROVE A total of 40 MILES... I WAS CHARGED $195 SAFE MOVE... A TOTAL OF $827.45... This is outrageous!!!

Rating:

3.0

Van was dirty inside and out when picked up. Items left from last renter were still in vehicle including coke cans. Vehicle performed as needed.

Rating:

3.0

You should actually put in the equipment that the customer asks for also when you log in how much fuel there is before you rip-off the next customer you should make sure that your information is correct. Not happy at all ,cost me an extra $60 plus I had to go get my own appliance Dolly that was supposed to be supplied.. There would not have been a problem had this been a rental With a rental agent instead of me having to do your job on my phone

Rating:

3.0

Location was convenient but they overcharged the gas by several gallons and also charged the wrong rate for the gas. Have not received a credit for the overcharges or any response from U-Haul regarding the issue. Drop off location is a busy liquor store.

Rating:

2.0

The liquor store employees didn’t seem to want to help me as I lead just getting a uhaul and not buying alcohol from them. The store was dirty workers rude.

Rating:

5.0

Super easy rental, thank you!

Rating:

4.0

Everything was good except I started off with 1/4 tank of gas. I returned it with 1/2 tank of gas. And got charged $ 47 of gas. I called Uhaul. They said they would work on it. I had the van for 2 hours. I didn’t use much gas so I put $15 in anyway. It took the gas gauge to double what I started with.

Rating:

2.0

Some previous renter had pissed into center seat console and had stuff plastic bags into it. I was forced to clean this unsanitary mess up! I thought UHaul would give us a clean vehicle. Also we were overcharged for the the amount of blankets we requested! I would never recommend this place again!

Rating:

4.0

Tried to use the link to check in the drop off. It didn’t work and led to confusion. I also got follow up calls from uhaul about it not being checked in.

Rating:

2.0

Reminded your scheduler that is not alright to change pick-up locations without asking the renter first and also the operator of the satellite location refused to give me a receipt at drop off. the truck was retuned 16 hours early

Rating:

2.0

I was told it was only $19.85 for rental, nobody disclosed the additional $38 rental fee on top so it wasn’t as good of a deal as I was told.

Rating:

5.0

The rental process was very good.

Rating:

5.0

Something was spilled on floor sticky

Rating:

1.0

It took me 30 minutes just to check in, and the gentleman in front of me said he was waiting there 45+ before they got to him. Then they lied about how full the gas tank was when they gave me everything and tried to charge me for gas I didn’t use. Luckily I took pictures for proof or I guess I’d be screwed. This location is awful! I love U-Haul services, but go anywhere else!

Rating:

1.0

The problem I had with them is that we had a lot of snow the day I rented the van. They didn't bother to remove the snow off the vehicle and I don't think the two men who were behind the counter knew what they were doing. At one point I told them I was in a hurry and I was told to calm down. They would be done in a minute. I am a 70 year old woman and I was shocked that they did not even offer to take the furniture mover and blankets that I rented out to the van for me. I will not be renting from them again.

Rating:

1.0

I declined Safe Tow coverage and it was added on after I had dropped off the equipment. I'm sure the independent owners get some sort of comission for the Safe Tow add on but there is no excuse for adding it to the bill after the customers rental period/contract has ended.

Rating:

3.0

This is a pick-up location only. There are no blankets or extra equipment to rent. We needed an adaptor for our lights. We were confused about the type of adapter we needed and so made several extra stops until we got it figured out. We ended up at a full-service dealer who was able to help us. NOTE: we had originally made the reservation with a full-service dealer very near our home. At the last moment, we were instructed to drive to a different location which did not have the equipment that we needed. This resulted in confusion and frustration. I will say, however, that all along the way the people at the U-Haul locations were friendly and as helpful as possible. If we need to use U-Haul again, I will contact a local full-service dealer directly and not make plans through the website.

Rating:

1.0

I guess the staff picked up U-Haul 2 days after i wasn't done yet ñadt time i had the truck almost 2 months ago and never had this issue

Rating:

1.0

Upon pick up the gentlemen mentioned to Fill gas to the amount of what was originally in the tank which was less than 3/4 of a tank. We filled the gas after drop off with more than 3/4 but not full since originally it was less than 3/4. The gentlemen check everything said we will send you a receipt as everything looks good. Received the receipt and was charged for gas. Be careful with what they say is ok because you will either be charged or told differently after drop off of equipment. Really disappointing. Will be telling others who want to Use Uhaul at Marshall Liquors they are not trust worthy.

Rating:

1.0

Dolly not provided, check engine light on, broken break line delayed move, unit drove poorly, loud shakes, needed alignment

Rating:

2.0

I know it's your policy (and it probably true of other truck rental businesses), but I find that not having the gas tank full when the customer arrives is an easy money maker for you. Compare it to typical car rental places - you pay for the gas you use. I picked up my truck with the gas tank 1/4 full. First I have to stop at a gas station and fill up before I can get to my task at hand. Then I have to judge how much gas I will need without having any sense as to how many miles per gallon the truck uses. I would guess that most people over estimate so they don't have to stop in the middle of their job to get gas again. This is what happened to me and I way over estimated, costing me a lot of money and benefiting U-haul. It's a very poor business model and a rip off.

Rating:

1.0

Tighten the ball hitch properly! Almost lost the trailer AND the loose connection damaged my items and severely damaged my ball hitch. Horrible service! I now need to submit a claim on my damaged items, thanks a lot!

Rating:

4.0

Good job

Rating:

1.0

The trailer was missing completely and our card got charged twice because of it.

Rating:

3.0

Need some basic Uhaul supplies: tape, boxes, etc

Rating:

5.0

Helpful onsite manager. Quick and easy experience.

Rating:

5.0

No comment.

Rating:

5.0

Everything worked smoothly!

Rating:

2.0

Location listed in email for pickup was not the same as real pickup location. Ordered van but received truck. Ordered furniture pads but did not receive any.

Rating:

3.0

The fuel allowance was a pittance, since the tank was nearly empty when I picked up the vehicle. I couldn't find a place to list all of the condition concerns, i.e., a strap holding the exhaust pipe up, a glove compartment that wouldn't stay closed. However, the clerks were helpful, and accepted my return without comment.

Rating:

5.0

Marshall Liquors service was excellent. Advantage Storage service is terrible.

Rating:

5.0

I think your rate expectation is misleading. I plugged in my expected mileage ave was only off by a mile or 2 and bright back the rental in the expected condition and time frame but somehow paid almost double than what my estimated charges would be. I could paid my movers a flat rate for less but thought your charges would be less based on the estimate

Rating:

3.0

This is a parking lot of a liquor store. Perhaps identify a portion of the lot for u-haul pickup/drop off.

Rating:

3.0

Not charge the customer for a fuel bill when the truck was returned with more fuel then it had when I picked it up

Rating:

5.0

There was no gas when I picked up the uhaul. I put a tank in and only ended up using a quarter. I wish there was a gas reimbursement

Rating:

5.0

smooth and ease very nice!!

Rating:

5.0

This was the second location I had to go to pick up my truck. The first location gave away my truck. This ended up causing a 5.5 hour delay of packing. I will never ever recommend uhaul to anyone. I will tell everyone to pick any other company. This delayed my departure and caused me to sleep less. Uhaul is an awful company. If you would like to talk to me about this. Please give me a call.

Rating:

4.0

Everyone did a great job. Good communication from the first call to reserve, the call back to schedule exact time and location as promised and the flexibility at pick-up. I purchased roadside assistance - then locked the only key in the truck!! Again service was great - help arrived within an hour. Consider giving extra key or key fob to help prevent this while traveling long distance.

Rating:

3.0

The schedule pick up was 9am but I came to get the Truck 🚚 by noon at 12pm that was really bad thanks again

Rating:

5.0

Friendly staff greeted me and quickly showed me where to drop off trailer.