Customer Reviews for Marshall Storage Units
(U-Haul Neighborhood Dealer)

75 reviews

1305 S Whittle Ave   Olney, IL 62450

(618) 392-7418

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(618) 392-7418

1305 S Whittle Ave
Olney, IL 62450

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Liberty W. 
Rating:
5.0

Customer did not leave a comment.

DAKOTAH B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
5.0

U- haul truck share could use some help. I spent 1 hr . That included the time I was on chat too. 1st It said my drivers licence did not have a head shot. Then when I finally got past that it asked for 2 references. I put my daughter as one I put in her # and it said that was the # used to rent the van. So I put my # as hers and it still would not except it. Then I used my husband it took that but would not take a 2nd reference. So I chatted and they put the number in. Then told me to take a selfie. But didn't explain how to upload it. I asked her how. But never received a answer. She came back on and said she could not do a virtual verification or something like that. And said I would need to have someone there do the verification . so I asked how do I do that. I had already called and left 2 messages. That said they are closed leave a message. So I closed out of it for a 3rd time. And was able to get through all the information. And took pics of the van on the outside. It never asked about The inside. The passenger seat bumper and passenger door handle had white paint on it.. So I was completely stressed out before my 9 1/2 hr drive.

Theresa H. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

DAKOTAH B. 
Rating:
5.0

Customer did not leave a comment.

DARLENE G. 
Rating:
5.0

Customer did not leave a comment.

SCHUYLER L. 
Rating:
5.0

Customer did not leave a comment.

JANE M. 
Rating:
5.0

Customer did not leave a comment.

DAKOTAH B. 
Rating:
5.0

Customer did not leave a comment.

DONIS V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Daryl C. 
Rating:
4.0

Professional!!!

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Micheal A. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Reid D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Great to deal with! He will be the first one I will call.

RODNEY M. 
Rating:
4.0

Customer did not leave a comment.

JIM ALAN T. 
Rating:
2.0

He was very rude when we told him the problem we had with getting stuck n not getting help right away and that's why we wouldn't b done with uhaul when it was due back and he kept calling n txting and showed up and seen we still had over half of the uhaul still needed unloaded and said forget that the ppl r going b pissed that rented the uhaul and we didnt understand why he couldn't rent one of the other 26ft uhaul that was parked outside his lot

Raymond C. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
1.0

Requested a truck from Olney, IL to Carbondale, IL. Carbondale was not given as a destination option. My office is .5 miles from Carbondale UHaul. When I returned truck, UHaul tried to charge me because UHaul wanted the truck in W. Frankfort. I am a customer, not a UHaul delivery boy.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL A. 
Rating:
5.0

The owner is very helpful and friendly!

ASHLEY M. 
Rating:
5.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Customer did not leave a comment.

Dakotah B. 
Rating:
5.0

Customer did not leave a comment.

Dakotah B. 
Rating:
3.0

It was a late night drop off. I had no interaction with personnel , Everything went as planned

JOE F. 
Rating:
5.0

Customer did not leave a comment.

REID D. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

Dakotah B. 
Rating:
5.0

Customer did not leave a comment.

COLE L. 
Rating:
5.0

Customer did not leave a comment.

WAGIH S. 
Rating:
5.0

THIS LOCATION WAS THE BEST POSSIBLE OF ALL EXPECTATIONS. AND LITTLE NOTICE TO THIS LOCATION. I JUST WALKED IN

JOHN J. 
Rating:
5.0

Very helpful with my return. Awesome Dealer knows his business.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

nothing I say will improve your service .Thank you

GEORGE R. 
Rating:
5.0

The guy explained everything so well and was very friendly

KATHLEEN S. 
Rating:
5.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Customer did not leave a comment.

Marcella J. 
Rating:
3.0

Clean the back of the truck out, it was Very dirty!

Lori N. 
Rating:
5.0

Customer did not leave a comment.

BETTY H. 
Rating:
5.0

Did everything he could to make it convenient.. great people

DOUGLAS B. 
Rating:
4.0

Customer did not leave a comment.

Diana M. 
Rating:
5.0

Excellent customer service! Above and beyond service! Very grateful for his service.

Betty H. 
Rating:
5.0

Customer did not leave a comment.

BETTY H. 
Rating:
5.0

Service was very good.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
2.0

Customer did not leave a comment.

MURIEL R. 
Rating:
5.0

Customer did not leave a comment.

BETTY H. 
Rating:
5.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Customer did not leave a comment.

CAMERON S. 
Rating:
5.0

Customer did not leave a comment.

Betty Jean H. 
Rating:
5.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Customer did not leave a comment.

Tyler E. 
Rating:
5.0

Customer did not leave a comment.

Betty Jean D. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

APRIL S. 
Rating:
4.0

Customer did not leave a comment.

Judith L. 
Rating:
4.0

No complaints. Excellent service.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

Don D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

Ted Marshall was very professional and very helpful in finding me the best vehicle for my money. Greatly appreciate that!

Lori K. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Ted was very helpful, polite, and took my concern of infection seriously (I am scheduled for surgery in three-days, so I am cautious about contracting COVID-19). He even hooked up and detached the trailer for me, which by no means was he required. Great service!

CHRISTOPHER J. 
Rating:
5.0

super professional. Loved it.

WENDY LEE S. 
Rating:
5.0

I was contacted even before I left the state of indiana about my drop off location and if I needed directions. He was very helpful and we had a wonderful experience. Thank you

Shannon A. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
1.0

Customer did not leave a comment.

Dylan F. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

We had a wonderful experience renting from Ted Marshall. He was as always professional, kind and caring helping us from size of truck through loading help. Couldn't have been any smoothly ran. Thanks so much Dave and Melody Fore

Dave F. 
No reviews have been submitted for this location.

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