Customer Reviews for Marshfield Mercantile

Every thing was perfect.

Steve was wonderful! He was very flexible with us when the repairs on our van got delayed. Would highly recommend!

Dealer was friendly and efficient. Being a u-haul dealer out of Colorado it's good to see the same standards that I put forward to my customers. Keep up the great work.

The owner went out of his way to help me!

Steve was great. He made a special trip up the coast to ensure we had all of the equipment we needed.

This is a good place to pick up they have things ready to go and are helpful!

Convenient location for returning your U-haul equipment.

Fix your app so that it works. Every time I tried to use it, it took me in circles. Would not load pages ( had to retry and every time that happened it would start me over ) Finally gave up on using it.

Good people...great service, close to where we are...a HOMERUN all the way!!!

Crystal helped me return the truck and trailer. She was helpful and courteous.

As soon as we opened the truck door, we could see it had not been cleaned. With this pandemic, we wiped what we had to touch and avoided touching anything else.

There was a problem with the electrical connection on the lights off the trailer. While they never came unplugged, they frequently stopped working and I had to pull over, unplug both connections and plug them back in to make them work

The cab of the truck was full of animal hair, the inside windows had not been washed and you could see that a dog had its nose up to the glass all over the passenger window as well as a couple of cigarette butts on the floor of the cab. The seat belt height adjusters were broken and set to the highest level. I'm 5'2” and it was a very uncomfortable 3200 mile journey. Also, why no cruise control on a vehicle going cross country? That was just one more thing I had to concentrate on while navigating roads in unknown territory while pulling a trailer.

Let customers know if they are picking up truck 150 miles away so they can arrange and give them a voucher for fuel this ruined all my moving plans to delay by a day all helpers everthing I wouldn't use uhaul again only if it was only company left

I like renting from this U-Haul dealer because they are kind, helpful, make sure they can help you if you need anything. I always have to rent a U-Haul to go over 400 miles 1 way to help my elderly father with home repairs, etc. a couple times a year and I prefer to rent from this location. I am glad they have a van now as easier to use for me. Thanks, Steve and Crystal!!!! So grateful we have a nice U-Haul in our town.

Directions were difficult/no signage that it was a Uhaul, location had changed and gps took us to Enterprise lot, and larger Uhaul site wasn't the one we were directed to wasn't the one.

Location is tight but overall the experience and helpfulness of the salesperson was helpful. Very accommodating to allow us to come back to pick up the tow trailer.

Location extremely cramped which isnt staff's fault and they work very hard to make limited space work.

Excellent service, easy rental and return.

At 11:00 am on Wednesday we told the lady that we wouldn't bring the van back until 1:00 pm or so the next day. We went on to say that we could come back at 1:00 or 2:00 if there was an issue. she said that it wouldn't be a big deal to go ahead and take it. Thursday, when we brought it back around 1:00. The lady wasn't there and the guy told us that he had to charge for the extra day. Not a great experience. Uhaul says $19.95 a day and we ended up paying over $70.00.We did get insurance, but didn't expect to pay for two days for 26 hours. Note that they were not wearing masks. this was odd going into a business were the workers didn't have masks. We won't go back to this place, but the good news is that there are other Uhaul places in the area...

U-Haul representative was friendly and knowledgeable. Would recommend this location for sure!

Free

Best service ever! Thank you!

I must say the that I was impressed with service and continued help I received during my family's move. I am very thankful for this business in the community.

don't place so much pressure on the return time, show some flexibility>

Very nice the truck was on full not 3/4. This is so easy no guessing just fill it when your done.

Steve the person that I tried to work with was somewhat of an asshole and didn't have some of the answers to my questions about the Safe Tow Coverage! ... The area that the trailer was in was ok, but to get to the office from the trailer you had to make your way through an area full of junk and things that could trip you up just layout all over the ground and not at all safe for customers !!!

First time at this independent dealer. Super easy check in /check out. I rent somewhat frequently. When I look for my next rental, I will see what he has first.

Marshfield Mercantile  790 N Bayshore Dr Coos Bay, OR 97420 Took care of me when I needed and trailer, thank you good service. U-haul at 763 S Broadway, Coos Bay, OR 97420 I had a reservation with them but no trailer I was told to wait and see if one will drop off. I waited two hours for a trailer that was reserved and never pick up. Then I was told the closest trailer to me was 30 miles away and I would have to pick it up. But when all reality there was a trailer with in two or three blocks I'm not happy with the time and fuel wasted because of this store.

Quick and easy drop off. Friendly staff.

Helpful staff made it easy.

Excellent customer service ?? ?? ?? ??

The gal that helped me was awesome. She helped me get the truck rented

Fine service from the owner of this location. I highly recommend him! Thanks for all your help!

From what I can see at least from my personal experience nothing really. The staff was friendly and helpful and the fact that the vehicles were clean and drove well was a plus.

Service was very good. The trailer we rented was clean and worked perfect for what we needed. Steve was of great service to us. Sincerely, William McNutt

Do a better job cleaning the cab of the vehicle, particularly now during a pandemic.

Top tier service - Steve does a great job having the right equipment on hand and gets you in and out without any hassles.

So easy. It just took a minute to check in.

As always the staff is very friendly and does business the way it should be done. Again thank you for such good service...

Pretty spot on service. Very pleased

Steve made sure I was not charged for the dolly or the extra bag of pads that wasn't there. I guess it never was on the order the Quincy street received. I am good

Nothing

Amazing above average beyond service and friendliness. Dream service! Thank you

Thank you.

Steve was nice enough to come to my pick-up location from his home. The store was closed at the time, and I was having an issue with the phone app. Thank you Steve for a great customer experience!

timely, helpful....a perfect experience

Excellent service. During this Covid 19 time the man there Steve was very helpful. Thank you.

The customer service was great. Truck was ready and clean. We had a great experience.

Very pleased with this encounter. Price was right and covid19 hadn't closed you down (yet).

Very friendly and helpful.

Great service and convenient location.

The pick-up was perfect for our 24 hour use. Steve was very helpful we would definitely use his UHaul service again. Thank you

Steve was very helpful. I had to make changes and he was patient with me! Thank you Steve! Margery Whitmer

Very friendly service

Perfect experience, felt well taken care of, excellent customer service.

Wonderful service, goes above and beyond! Definitely would recommend to friends, family, everyone!

Excellent customer service definitely will recommend to everyone.

Steve had my truck out and ready for me when I got there. It was warmed up, and clean. Service was prompt. Drop off was even easier. I appreciate Steve and how he helped make our move a less stressful one.

Not much at location but website sux could not enter my info for a faster rental experience. Please have I.T. repair site very frustrating.

Everything was fine

Always great service here!