Customer Reviews for Marshfield Mercantile
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Marshfield Mercantile
Teka B. on
Steve had my truck out and ready for me when I got there. It was warmed up, and clean. Service was prompt. Drop off was even easier. I appreciate Steve and how he helped make our move a less stressful one.
Calvin N. on
Not much at location but website sux could not enter my info for a faster rental experience. Please have I.T. repair site very frustrating.
Michel B. on
Everything was fine
robert O. on
Always great service here!
breanna B. on
Have all equipment available at each UHAUL, so that customers don't have to drive to a separate UHAUL store to pick up a dolly or furniture fabric pads. Otherwise we experienced great customer service.
RONALD G. on
I would like to work with the broadway store. Clean up would help. Have people there.
Joseph S. on
Owner harrassed us, threatened to call cops on us and demanded to know address where uhaul parked for night so he could drive by. Worst experience EVER will never darken uhaul door again!
Dennis K. on
Happy Trails.
Terry H. on
The lot is full of the owner's personal vehicles and barely enough room to maneuver the uhaul vehicles. He is always late for the appointment to pick it up and acts like you are imposing on his time to rent a vehicle. There is a large, well maintained Uhaul center in town, but they don't always have the trailer you want and apparently Uhaul won't let them trade with other dealers. Need to change that policy!
Ron W. on
all was handled well.
Bradford B. on
Steve did a great job finding the right equipment and getting me on the road quickly. Service couldn’t have been better!
brian E. on
U Haul is the best.....couldn't have had a better experience; we are even using U Haul again soon to move the rest of my things to my new apt. Billie Wills
Susan J. on
Make sure the equipment is cleaned before renting
Donny F. on
Put the top up more it's to low.
Aric F. on
No comment
Ellen A. on
Steve was wonderful and communicated clearly with us
DAVID B. on
GREAT EXPERIENCE AND WONDERFUL PEOPLE WHO WERE VERY HELPFUL. WILL USE THEM AGAIN WHEN I NEED A TRAILER FOR MY BUSINESS.
Karen M. on
everything was good and we even got it a day early
John P. on
The website for desktop is the worst I've come across. Would not let me conclude. Called local Uhaul and reserved manually. Then discovered I had two reservations - ended up at a different location than started started with. Agents at both sites were professional and knowledgeable.
Faith C. on
Steve went over and beyond to make sure that we were able to use the auto transport trailer 4 hour hot rod!! It towed awesome behind our truck we never had a problem we knew our hot rod was safe on this trailer so thank you very much again... To Marshfield bargain House and coos Bay Oregon thank you Steve you definitely held up your father's honor!!!
Kenneth M. on
Truck was dirty. Agent was kinda rude. More interested in setting up a personal vacation on phone. We were only ones in store and waited 10 mins. Before we were acknowledged.
william C. on
The gentleman was really helpful.
Diane H. on
Nothing to improve. Very pleased with the customer service and the equipment's overall performance.
Leonard E. on
Sales person was friendly and helpful.
Dale T. on
We first went to the uhaul on south broadway and was very rudely told by the man working that we were supposed to drop off the trailer at marsh field bargain house..the employee at south broadway store was very rude and looked very unprofessional!
Thomas R. on
The best trailer i every rented!
albert H. on
Stop raising price 20% for insurance.
Roy H. on
We were supposed to pick up a trailer at noon, got there 1/2 hour early. Store owner left a note on the door "be back shortly". We sat there almost an hour waiting for him to show up, several people came and went trying to get into his business. I finally called Uhaul's customer service to find out how to contact him and they gave me a phone number. The owner said he thought the appointment was at 2:00, it was his Rotary Day!
Jacqueline E. on
There was no inspection
Robert S. on
It took him 13 tries and 3 phone calls for help to run our payment. What should have taken 2 minutes to do, it was 75 minutes. The truck was in poor mechanical working order. The price was changed 7 times work zero changes on our end. I will not be using uhaul again for any reason either for our company or personal use.
Jeanette B. on
We reserved the truck through the phone pick-up mode. We had to go into the location to have him finalize the pick-up so we could get the key. This mode appears easy but had to go inside to see what the problem was. **U-Haul, you may want to add a note indicating the renter may need to go into the facility to finalize the transaction, if there is a problem.
Jennifer S. on
Steve was great - he even arrived a little early so that I could check out the truck in person instead of the online service, and the truck was ready and warmed up. Best U Haul experience yet!
Colleen S. on
Steve was SUPER to work for. The equipment was warmed up, ready to go AND easy to pull out of the truck rental area into traffic. Information was explained really well on insurance options and gas return, etc. I really appreciate it!
Kevin D. on
Better help making sure the trailer was level with the right sized hitch. I have a lifted truck, place I rented from did not sell tow hitches, so u went and bought one. When I installed it the trailer was still leaning towards the back. Worker said it was fine. It was not. All my stuff slide around. I had to stop and repack and then buy a longer drop tow hitch. My fault too but I did not know how it should be. I even asked the person if leaning back was okay and he said it was fine "cause the back was not touching the ground"
Clff D. on
Keep doing what you're doing the check in and check out was very easy truck was maintained well moving can be stressful but there was no stress from the rental. One thing uhaul should do different is make sure the drop off point is close to your destination and what time uhaul closes .Steve at coos bay changed the drop off point for us to a closer location I don't know if uhaul has after hours drop off but he sent us to a place that stayed open after 5 which we appreciated overall 5 star experience
donald S. on
Steve was excellent and went out of his way to give us premier service. Not only did he get us a fair price but was able to accommodate my father and I on Sunday to fit our schedule. Steve is AWESOME!!
Deborah K. on
Steve opened his store on Sunday when it's normally closed, AND went and got a 10 ft truck from another location to accommodate my needs. My uhaul experience was excellent mostly because of the great customer service.
Dave R. on
Location is very untidy, appearance is not professional, individual was pleasant enough, just seemed disorganized.
Andrew W. on
Steve was very welcoming and helpful. Very happy with our experience.
Barbara H. on
Mileage was calculated to the drop off rather than to the address where I actually unloaded. Because of this I was 10 miles over the limit of my contract as I had to travel approx. 36 miles round trip from drop off to my home and back again.
Abraham B. on
The gentleman that we worked with was very polite and professional. This location didn't have the size trailer that we reserved so they upgraded us to a larger one for the same price. Overall we had a great experience and would rent from this location again!
Tyler S. on
The check-out by phone process was actually kind of a pain in the butt. It took way longer than anticipated, and the operator reviewing my pictures was super picky. I had the feeling of my time being wasted, and that I'd have been out of there quicker just working with a desk clerk.
Sheryl M. on
There is nothing more that could have been done. Steve was AWESOME! He went above and beyond. Anyone that needs a rental needs to do business with Steve! He's the best!
Roger W. on
Excellent communication and friendly service.