Customer Reviews for Marvins Service LLC

Have the issue resolved now, however, when I noticed a charge for an additional day, I tried to resolve it at the customer service number. The representative, Wanda, was rude and dismissive. I was telling her when we rented the trailer and we only needed it for hours. My husband went back later the next day to return it through the app and didn't realize that made it look like we had it longer than we actually did. Wanda was literally laughing on the phone while I was trying to resolve the matter being very dismissive and rude. I finally asked for a supervisor who resolved the issue. I wanted to make certain that someone speaks to Wanda as she is severely lacking in customer service skills. I rent from U-HAUL often for my business and have been doing so for over 35 years. I am working in the ER at Bothwell Hospital and noone has time for her dismissive, rude attitude. Hopefully, this will never be an issue for another customer. Thank you.

Trailer smelled like cigar smoke. Not the locations fault but UHaul diverted us from a location 1 mile from our house to one17 miles away. Last time I'm using UHaul!

Don't trust their judgement on towing cars do your own research!!!! Ruined my transmission..now I'm without a car!!!!

Quick and easy experience.

The truck was extremely dirty on the inside. There was dirt all over the interior, a sticky substance on the steering wheel and center console. The interior had an odor so foul that I literally could not drive with the windows up. I had the clean and deodorize the interior myself, but at least the next renter won't have to deal with it. Not to mention, the windshield was extremely dirty almost unsafe to drive as it was covered with bugs that I cleaned off. All of this after making a reservation two months in advance, not being contacted and finding out the day before that I had to drive 40 minutes to pick up the truck. Completely unacceptable. I have rented many uhaul trucks since I move frequently for work and this is the worst experience I've had. I'll probably look at the other truck rental companies for my next move.

Only issues was the uhal truck. Had a check e Engine light that came on then did go back off then I got to my location to load it the on the way to my destination The abs light kept coming off an on

A larger receiving area would be helpful.

It took them 45 mins to do the paperwork. Extremely slow. Needs to get it done quicker.

Other than slow internet the experience was perfect. B ut it did take quite a bit of time for internet hook up and print out.

Less than standard conditions for customers. Offers only a truck and nothing more. Poor conditions. Very disappointed.

Thanks for having the right equipment in a small town

The hitch on the trailer is very difficult to disengage, it takes special knowledge of how to take it off the ball. We couldn't do it ourselves.

Staff was pleasant, but the office and premises were below average in cleanliness and organization.

Well, it would have been nice for someone to be available, but I appreciated the 24 hour drop-off and with help, got the trailer put in place at the location and it was recorded properly the next day. This was in a very small town, so I was just happy it was there!

excellent service

very friendly staff excellent service

I did see cigarette buts in the ash tray. It smelled like smoke in it. It was dis comforting

Nothing

There wasn't one in versailles, so you found one that was really close and that's great.

was told that all we had to do was return the truck and put the key in the drop box. No drop box, had to go back the next day and wait 30 minutes while he had computer trouble, and he still couldn't find my information

This is a very small facility, but the guy running it was very personable.

Business was not open even though Uhaul reservations said they would be. I was a little concerned about just leaving the truck with out turning it in personally, but there were no problems, so I guess it was okay.