Customer Reviews for Marvins Service LLC
(U-Haul Neighborhood Dealer)

70 reviews

513 W Main St   Cole Camp, MO 65325

(660) 668-2700

Hours

  • Mon–Fri
    8 am–4 pm
  • Saturday
    8 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(660) 668-2700

513 W Main St
Cole Camp, MO 65325

Services at this Location:

Hours

  • Mon–Fri
    8 am–4 pm
  • Saturday
    8 am–2 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

The store owner was super nice and accommodating. He made it easy and painless. And didn't charge me extra for being 15 min late to drop off. Good people! The truck was in excellent shape too. Zero complaints!

Bobbi G. 
Rating:
4.0

All is well

Rick D. 
Rating:
3.0

Customer did not leave a comment.

ROBIN H. 
Rating:
3.0

Not try to charge some for extra mileage when there wouldn't be extra mileage if you didn't make them drive 30 miles out of way to return truck

Dakota H. 
Rating:
5.0

Customer did not leave a comment.

Ross S. 
Rating:
5.0

The equipment was nice and new and both pick up and drop off people was nice .

MIcheal M. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
1.0

No one there. Called number on web site and on contract. No one answered and no one called me back. Place looked junky.

mark R. 
Rating:
5.0

Very nice gentleman at this location.

Kevin C. 
Rating:
3.0

The GPS location and the physical location of this address are not the same. When I was at 513 W Main Street, the app wouldn't left me return the truck because it said I wasn't at correct location. It wanted me further down the street. I had to walk a block to the east to begin the truck after-hours return.

Brian F. 
Rating:
4.0

Request that uhaul stock each location with moving blankets

Normajean K. 
Rating:
5.0

Very positive to work with! Will be renting from this location in the future.

Jerry R. 
Rating:
5.0

Quick service and helpful

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
5.0

This was the best experience Ive had with uhaul.

Catherine C. 
Rating:
4.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

MICKEY M. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
4.0

Customer did not leave a comment.

Trisha M. 
Rating:
3.0

Have the issue resolved now, however, when I noticed a charge for an additional day, I tried to resolve it at the customer service number. The representative, Wanda, was rude and dismissive. I was telling her when we rented the trailer and we only needed it for hours. My husband went back later the next day to return it through the app and didn't realize that made it look like we had it longer than we actually did. Wanda was literally laughing on the phone while I was trying to resolve the matter being very dismissive and rude. I finally asked for a supervisor who resolved the issue. I wanted to make certain that someone speaks to Wanda as she is severely lacking in customer service skills. I rent from U-HAUL often for my business and have been doing so for over 35 years. I am working in the ER at Bothwell Hospital and noone has time for her dismissive, rude attitude. Hopefully, this will never be an issue for another customer. Thank you.

Trisha M. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
1.0

Trailer smelled like cigar smoke. Not the locations fault but UHaul diverted us from a location 1 mile from our house to one17 miles away. Last time I'm using UHaul!

Karen M. 
Rating:
5.0

Customer did not leave a comment.

chuck S. 
Rating:
1.0

Don't trust their judgement on towing cars do your own research!!!! Ruined my transmission..now I'm without a car!!!!

Debbie W. 
Rating:
5.0

Quick and easy experience.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
4.0

Customer did not leave a comment.

Jaime J. 
Rating:
3.0

The truck was extremely dirty on the inside. There was dirt all over the interior, a sticky substance on the steering wheel and center console. The interior had an odor so foul that I literally could not drive with the windows up. I had the clean and deodorize the interior myself, but at least the next renter won't have to deal with it. Not to mention, the windshield was extremely dirty almost unsafe to drive as it was covered with bugs that I cleaned off. All of this after making a reservation two months in advance, not being contacted and finding out the day before that I had to drive 40 minutes to pick up the truck. Completely unacceptable. I have rented many uhaul trucks since I move frequently for work and this is the worst experience I've had. I'll probably look at the other truck rental companies for my next move.

john D. 
Rating:
5.0

Customer did not leave a comment.

Lonny F. 
Rating:
5.0

Customer did not leave a comment.

BILL R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Only issues was the uhal truck. Had a check e Engine light that came on then did go back off then I got to my location to load it the on the way to my destination The abs light kept coming off an on

Cory K. 
Rating:
3.0

A larger receiving area would be helpful.

Gary T. 
Rating:
3.0

It took them 45 mins to do the paperwork. Extremely slow. Needs to get it done quicker.

HERBERT R. 
Rating:
5.0

Customer did not leave a comment.

Tamara K. 
Rating:
3.0

Customer did not leave a comment.

Christina M. 
Rating:
3.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Other than slow internet the experience was perfect. B ut it did take quite a bit of time for internet hook up and print out.

SHIRLEY S. 
Rating:
1.0

Less than standard conditions for customers. Offers only a truck and nothing more. Poor conditions. Very disappointed.

Nathan H. 
Rating:
2.0

Customer did not leave a comment.

Kyler Z. 
Rating:
3.0

Customer did not leave a comment.

Kristi D. 
Rating:
5.0

Customer did not leave a comment.

SANDY S. 
Rating:
5.0

Thanks for having the right equipment in a small town

LYNDON E. 
Rating:
4.0

The hitch on the trailer is very difficult to disengage, it takes special knowledge of how to take it off the ball. We couldn't do it ourselves.

LINDA R. 
Rating:
5.0

Customer did not leave a comment.

PAMELA W. 
Rating:
2.0

Staff was pleasant, but the office and premises were below average in cleanliness and organization.

STEPHEN B. 
Rating:
3.0

Customer did not leave a comment.

LIZ W. 
Rating:
3.0

Well, it would have been nice for someone to be available, but I appreciated the 24 hour drop-off and with help, got the trailer put in place at the location and it was recorded properly the next day. This was in a very small town, so I was just happy it was there!

Liz W. 
Rating:
3.0

Customer did not leave a comment.

diana H. 
Rating:
5.0

excellent service

JAMES L. 
Rating:
4.0

very friendly staff excellent service

James L. 
Rating:
5.0

Customer did not leave a comment.

JEREMY T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

SHARI D. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

I did see cigarette buts in the ash tray. It smelled like smoke in it. It was dis comforting

William M. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Nothing

kathy E. 
Rating:
3.0

Customer did not leave a comment.

Carolyn A. 
Rating:
3.0

Customer did not leave a comment.

KENNETH T. 
Rating:
3.0

Customer did not leave a comment.

Luke B. 
Rating:
3.0

There wasn't one in versailles, so you found one that was really close and that's great.

Brenda C. 
Rating:
3.0

was told that all we had to do was return the truck and put the key in the drop box. No drop box, had to go back the next day and wait 30 minutes while he had computer trouble, and he still couldn't find my information

kmbrly M. 
Rating:
4.0

Customer did not leave a comment.

TOM O. 
Rating:
5.0

This is a very small facility, but the guy running it was very personable.

Karl P. 
Rating:
3.0

Customer did not leave a comment.

Jeremy S. 
Rating:
3.0

Business was not open even though Uhaul reservations said they would be. I was a little concerned about just leaving the truck with out turning it in personally, but there were no problems, so I guess it was okay.

MELANIE M. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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