Customer Reviews for Marvs Consignment
(U-Haul Neighborhood Dealer)

190 reviews

491 County Rd VV   Somerset, WI 54025
(W Of Somerset)

(715) 247-4240

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(715) 247-4240

491 County Rd VV
Somerset, WI 54025
(W Of Somerset)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

The truck was clean. There was a noticable clunk in the front end when turning and moving very slowly. Did not affect drivability.

Christian P. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Lower prices

Noah G. 
Rating:
3.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

They were very kind and helpful.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
4.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Excellent service!

Lisa B. 
Rating:
5.0

Nothing from this location

MICHAEL H. 
Rating:
5.0

Not Marv's fault at all but I was hoping to pick up the truck closer to where we needed it. As a result of where it was, we incurred the charge for an extra 10-15 unnecessary miles of driving.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas J. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

The people were exceptionally friendly and helpful.

Warren or Misha R. 
Rating:
3.0

Not so much dealers, but Uhaul in general. The maintenance on these vehicles are sub par. They need more attention.

Thomas J. 
Rating:
4.0

Better maintenance on your vehicles. My battery has died twice and had to jump it. Tow truck cam and replaced the battery.

Thomas J. 
Rating:
5.0

Marv's is a wonderful pickup or drop off point. They are are friendly and helpful!

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Because of Snow warning I returned the trailer a day early. When I arrived, there was no one there being that it was Sunday evening. Gates to the facility were locked. Since the you advertise 24/7 returns, they should have an area available to dump trailer. I ended up calling my pickup agent he suggested that I drop the trailer across the Highway on someone else's property and take a picture of the trailer and the drop facility in the same picture which I did. My suggestion is that you either discontinue your 24/7 drop off policy or provide customer an area that is 24/7 accessible.

STEVEN L. 
Rating:
5.0

Steve was very professional and easy to work with. Keep it up

John M. 
Rating:
5.0

Customer did not leave a comment.

Erik P. 
Rating:
5.0

Super helpful. Cheers!

TODD L. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

ralph M. 
Rating:
4.0

the online experience and ability to extend my contract didn't work and I was charged an additional day

Todd A. 
Rating:
5.0

Very easy for us to pick up and return. We would definitely rent there again.

Susan Y. 
Rating:
5.0

Guys at Marvs were great.

Deb B. 
Rating:
5.0

The employees at Marv's we're very friendly and helpful. I highly recommended Marv's if you need a U-Haul.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
4.0

Customer did not leave a comment.

Kenneth T. 
Rating:
4.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Nothing

Mark R. 
Rating:
5.0

The staff was very courteous and professional. The only disappointment was the truck did not have cruise control, which I specifically asked for.

Brian D. 
Rating:
3.0

Customer did not leave a comment.

Jack C. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
5.0

Great friendly service!

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
3.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

No suggestions for improvements. My experience at Marv's, start to finish, was great. I worked with Steve who was friendly, efficient and informative!

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
3.0

The truck reeked of smoke and there appears to have been ashes on the seat. The service was fine overall.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

Fred E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
3.0

The 26 ft. truck we rented only got 6.8 MPG. The driver's side manual window roller handle knob would come off when you rolled down the window. There was a major air leak around the driver's side door where I had to stop and buy weather-stripping to apply or else I would have gone nuts driving it like that for 3 days from Minnesota to Arizona. Also, the check engine icon light would come on occasionally. And, the power steering only worked well if the gas pedal was being used.

Phil A. 
Rating:
3.0

Cell service is spotty at that location which makes returning the truck online a nightmare.

Dave B. 
Rating:
3.0

I drove 35 miles to get the trailer......when I got home i noticed a bald spot on the tire...so calling place back they asked me to come back.upon returning they did put 2 new tires on..that was wonderful.i would like to see possibly a little money back for this.

Julie L. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
4.0

Customer did not leave a comment.

Kristine J. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Marcy R. 
Rating:
5.0

Drop off was a breeze. A gentleman met me outside and directed me as to where to drop the trailer. Simple and easy!!

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Leamarie D. 
Rating:
5.0

Your website allowed me to reserve at my closest location but switched me to another. Your customer service rep said I could drop off at the closer site at no extra charge. When I picked up the trailer the cost had doubled. I'll think twice before using uhaul again. What saved you was the excellent service Marks provided.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

Customer did not leave a comment.

Beth E. 
Rating:
5.0

Customer did not leave a comment.

Nick H. 
Rating:
2.0

Hard to navigate lot. Lot is mud/gravel combination and the inside of the cargo bay had dried mud footprints throughout. Staffing is minimal and it took about 30 minutes to pick up the truck once we were on-site.

Josef H. 
Rating:
2.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Excellent customer service at Marvs Consignment The staff is very efficient and friendly. I the motorcycle trailer worked out perfectly. Drop off was a breeze.

Andrew B. 
Rating:
5.0

Make sure there's more gas in trucks

Aundrea S. 
Rating:
5.0

Customer did not leave a comment.

Alex L. 
Rating:
5.0

Customer did not leave a comment.

sealvatore C. 
Rating:
5.0

Was one of the best experiences in dealing with Marv. Very cordial and listened to concerns about vehicle problems.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Ravae A. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
2.0

Great people. Just a lot of equipment parked there! Wow! Glad I did not have to drop off here although the sign does say leave it in the ditch if you drop off. That makes it easy I suppose. He forgot to give me my moving blankets. I just decided to let that go and decided I was not going to go back and get them.

DeAnn or Joe H. 
Rating:
4.0

Marv's did not have Uhaul sign's up .. very hard to find place to return trailer..gps took to residential area .. need more signs for location

Charlene O. 
Rating:
4.0

Customer did not leave a comment.

Jan G. 
Rating:
4.0

Pretty Crazy Place.

Paul G. 
Rating:
5.0

I was happy with the customer service I received, it was friendly and without delay. I will definitely rent from them again.

David S. 
Rating:
4.0

The location was perfect for me as I was dropping off the contents nearby. The location was not dirty, but it was very crowded due to it being a trailer sales business quite packed with trailers and there was a great deal of snow. The staff that checked me in was terrific.

LARS L. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel H. 
Rating:
3.0

Customer did not leave a comment.

Heather K. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Fantastic. I showed up after hours and they took excellent care of me.

Christopher H. 
Rating:
5.0

Everyone at Marv's in Somerset is so knowledgeable and quick with assistance. Safety is always mentioned and they are all so friendly. We have rented there before and will again in the future.

DANIEL S. 
Rating:
3.0

Customer did not leave a comment.

MARY L. 
Rating:
4.0

I had to clean out leaves and sand before I put my things in.

Thomas K. 
Rating:
2.0

Make sure the lights on the trailers are working before a customer picks up the trailer. This one had been sitting for awhile (buried on the lot) so pulling it out prior to the scheduled time might have been nice too. The personnel on site were thankfully able to manage fixing the electrical issues with the trailer within about 15 minutes.

Jennifer R. 
Rating:
3.0

Customer did not leave a comment.

Roger N. 
Rating:
3.0

Friendly and very courteous service. Customer oriented. Will definitely rent from there again when needed.

DARYL W. 
Rating:
5.0

?

STEVEN P. 
Rating:
3.0

My pickup location was moved about 12-15 miles from where requested, which wasn't ideal for day before a move, but workable. Truck was clean but in mediocre condition.

Daniel A. 
Rating:
3.0

We requested a different location for pickup. We had used them for 2 previous moves and knew they were very helpful in loading the car but uhaul assigned us to the alternate place and would not let us change. They were OK but not what we preferred.

Diane D. 
Rating:
5.0

Great to work with. They were professional, very pleasant and above all knew we were coming. They didn't treat us as if we were just a number but rather as a person needed to use the services they provide.

pam U. 
Rating:
5.0

My experiences with Uhaul in the past have been absolutely horrible and that is usually because I have rented from places that were strictly Uhaul centers. This was an auto shop that does Uhaul on the side and the way they handle customer service is way better than any other Uhaul service centers I have had the unfortunate circumstance to deal with in the past. I actually prefer to use Penske because how horrible your company is but unfortunately they don't have a presence where I live now. If you would like to improve your service, take notes from these companies because that contract with you. These companies do a much better job than most strictly Uhaul centers. I would also like to say that the online reservation system totally sucks. I made a reservation for a location that was close to me and when I made it the website made no indication that the center was changed on me. The center that the reservation was actually made for was a location almost 10 miles away from me and I didn't realize this until I clicked on the link in the confirmation email that was sent to me. So yeah... Uhaul's customer service really sucks but the auto service center that handled this for Uhaul as a contractor did a really great job, you guys can learn a lot from auto shops like the one I just worked with.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
1.0

The gentleman who received my vehicle didn't know what to do about finishing the transaction and the guy who was the person who did U-Haul is not available. Dropped off my vehicle at 9:30 in the morning and get a receipt for an extra day charge to because they said I dropped it off at 4:30. There's also not much room for maneuverability at the location

Eric S. 
Rating:
3.0

The right turn signal light did not work (discovered later) and the inside had not been swept out. No blankets were available, and no furniture dollies available. I do understand these things must be ordered in advance at smaller locations.

David P. 
No reviews have been submitted for this location.

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