Customer Reviews for Master Care Lube
(U-Haul Neighborhood Dealer)

399 reviews

4920 Crossroads Dr   El Paso, TX 79922
(@ Mesa)

(915) 585-6389

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 1:30 pm

Services at this Location:

Contact Us

(915) 585-6389

4920 Crossroads Dr
El Paso, TX 79922
(@ Mesa)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Matthew G. 
Rating:
1.0

The manager Bob that called me was extremely rude called me yelling at me and threatening me over a situation that clearly he knew nothing of.

Celia O. 
Rating:
3.0

When we got ready to return the truck it would not start. I called the number and it a long time to get an answer. Luckily there was a very nice man that jumped the truck and it started. Also, we went 9.5 miles, and the place we got it from stated that we had to fill it up. I took it to the station a block from where I got it from and it cost me over $20.00 to fill it. That is crazy for that short od distance.

Lorretta H. 
Rating:
4.0

All perfect.

MAURICIO J. 
Rating:
4.0

Kiki was cool, helpful and handled the return quickly.

John M. 
Rating:
3.0

Make it clear that if you use the equipment that is already provided with the truck you will be charged not just the rental rate but the rental rate every day you have the truck. It is asinine to charge for the use of equipment that you already provide with the truck.

Kamron P. 
Rating:
5.0

Kiki and his team always make it easy for the customer.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

Lynne B. 
Rating:
5.0

Great service. No questions

Alejandro O. 
Rating:
5.0

Awesome people!

Michel E. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo H. 
Rating:
5.0

Muy amables

CARLOS C. 
Rating:
4.0

Customer did not leave a comment.

Herbert C. 
Rating:
2.0

Answer phone call or have a later drop off time.

NATANAEL M. 
Rating:
5.0

Customer did not leave a comment.

Arturo F. 
Rating:
4.0

Not much, location easy to find. Personnel were very helpful. My entire time to drop off was less than five minutes. Would use this location again.

Jack F. 
Rating:
5.0

Customer did not leave a comment.

andrew S. 
Rating:
5.0

Good service

Angelica R. 
Rating:
5.0

They were super nice and very helpful .

Glenn W. 
Rating:
5.0

I'm satisfied with the service

Angelica R. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Tashika R. 
Rating:
1.0

The individual who helped me was very rude and disrespectful. He was unprofessional and represented U-Haul in a horrible manner. The truck was filthy inside and out. I ask the representative if he had something I can clean the windows with since they were full of bugs and you could barely see out the windshield. He responded I can use the fluid from the windshield washer in a condescending tone. This location should not have U-Haul equipment and I will never refer people to this location.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Connor R. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D. 
Rating:
4.0

Good place to do business with

raymond B. 
Rating:
5.0

Thanks Kiki! Kind and professional attendant.

Brian W. 
Rating:
5.0

Good customer service

ANTONIO P. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA L. 
Rating:
5.0

Sin comentarios , buen servicio

Angelica M R. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
3.0

Customer did not leave a comment.

Bernadette D. 
Rating:
3.0

The truck was dirty and the windshield desperately needed to be wiped down. I don't think the truck had been washed upon its return from the last user.

Ava-Jo O. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Kiki was great, professional although busy he took the time to help my partner set up and answered questions. I had reserved a trailer at another location on gateway east and although our confirmation was approved by 9, no one opened the shop. It was very aggravating and stressful and very unprofessional. Kiki made up for being so polite but I will was really disappointed by your lack of follow through with the first reservation.

Yolanda O. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
4.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

Very friendly staff. Thanks!

Brian W. 
Rating:
5.0

Kiki did a wonderful job in the reservation, and delivering what was promised

Isaura G. 
Rating:
5.0

Everything was perfect, showed up to drop off at the appointed time and transaction was smooth

MARTIN I. 
Rating:
5.0

Mastercare bailed out another location that did not have my reserved trailer. The trailer that Master Care had was being worked on so they drove to another location and picked up a trailer for me.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Briana M. 
Rating:
4.0

Wish I could've selected my dates instead of paying for 4 days while I only needed 2.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Yvette L. 
Rating:
5.0

Customer did not leave a comment.

Henry T. 
Rating:
5.0

Customer did not leave a comment.

Alvin G. 
Rating:
5.0

Customer did not leave a comment.

carrie F. 
Rating:
5.0

Customer did not leave a comment.

Roderick D. 
Rating:
5.0

Excelente customer service from staff (man on front desk)

Joel S. 
Rating:
5.0

Personell was respectful and curtious and efficient

Erik O. 
Rating:
1.0

Door to the office was locked, went into a auto service department, workers were working on cars, it took 35 minutes, I had to back up the trailer and unhook it before person came out to pull it off the hitch. Poor u-haul location. Please note that this was the second location, the first one turned me away, no room!

ANTONIO P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
1.0

Booked a rental a week out. Showed up the day of and no vehicle was there. Apparently I was forgotten. Trash service afterwards. The El Paso dispatch area has terrible service. Requested the manganger Griselda call me and was guaranteed that would happen, but it never happened. Daniel said he was going to confirm with me when a vehicle was 100% ready and that never happened. Just absolute liars.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Kiki went above and beyond in customer service. Once I realized that my hitch pin was not the right size, he offered to pick one up at the local auto parts store for me.

Brad H. 
Rating:
3.0

The only concern I had was the left tire strap down needs to be replaced, it is torn.

Michael V. 
Rating:
5.0

Very kind and helpful service.

Juan C. 
Rating:
3.0

Convenience location. Employees are very nice. Need more variety in trucks sizes.

Ada M. 
Rating:
4.0

Customer did not leave a comment.

Yvette B. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Staff is very efficient & professional

Andrew P. 
Rating:
5.0

All was great and quick

MariaDeLaLuz B. 
Rating:
5.0

Service and equipment as expected. Thank you!

Manuel M. 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA M. 
Rating:
3.0

First I went to N Mesa Uhaul. Treatment to me was abominable. Adam Cooper doesn't know how to behave to customer. Please train him properly how to deal customer, train him not to give bad-look if customer ask any question.

arifur K. 
Rating:
5.0

Extremely friendly and helpful. Quick in and out.

Immanuel L. 
Rating:
5.0

Customer did not leave a comment.

OSCAR M. 
Rating:
3.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

Excellent Customer Service... absolutely no issues at all.

Anthony M. 
Rating:
5.0

Evwrything was perfect. Personal very professional and friendly.

Julio M. 
Rating:
5.0

Ricky at this location is very attentive and has great customer service, I give it 5 stars, great to do business here

Luis T. 
Rating:
5.0

Customer did not leave a comment.

jack B. 
Rating:
5.0

Customer did not leave a comment.

Gilberto C. 
Rating:
3.0

Customer did not leave a comment.

Everardo C. 
Rating:
4.0

Customer did not leave a comment.

LAURA GUADALUPE A. 
Rating:
4.0

Customer did not leave a comment.

Joe L A. 
Rating:
4.0

Later hours for pick up

Karla L. 
Rating:
4.0

Customer did not leave a comment.

Andrew F. 
Rating:
1.0

I was scammed. Overcharging, bad

Paul V. 
Rating:
3.0

We did not do a walk around. As soon as I started driving I noticed a large crack in the windshield and passenger mirror. Otherwise the vehicle was great and the employee was helpful.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Yezan A. 
Rating:
3.0

Personnel takes too long to attend the customer.

Edgardo N. 
Rating:
5.0

The gentleman who assisted me was a great person who assisted me with any questions I had and got me going without any issues.

Guadalupe M. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
5.0

Need a receipt with total

garth G. 
Rating:
5.0

Friendly staff, quick rental and no hassle return.

Rafael C. 
Rating:
4.0

I was not informed of the ball size for the hitch beforehand and after paying for my trailer was told mine was the wrong size and that I needed an adapter. I had to leave the site and go to an auto parts store to buy a new ball for my hitch and an adapter. It was inconvenient and added 30 minutes to the pick up procedure

Juliana R. 
Rating:
4.0

I had made a reservation, but when I got there, the reservation was not in the system. Nonetheless, a man named Kiki helped me and he was outstanding both on the pick up and the drop off.

James S. 
Rating:
2.0

When I went in I asked if I should add more estimated miles to my contract, I was never told that it is better to add more than expected traveled miles! That is tricky business, I will not rent from UHAUL again. The attendants were rude. I am not satisfied at all!

Bernie P. 
Rating:
5.0

Customer did not leave a comment.

Sheridan F. 
Rating:
5.0

Great service. I was given a great walk thru of all the equipment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Sheridan F. 
Rating:
1.0

Rented a truck with dollies and blankets. Got the truck but it didn't have the other items I also rented. I had to drive the truck to another uhaul location to get the other equipment. What a waste of my time. I did the online pickup so I could get the truck and start my move, but instead I had to waste an hour or more to get the equipment I had paid for. Also the agent on the phone said it was because I made my reservation at 805 pm, which is true, but 805 on Tuesday for a rental on Friday. How could the location not get it right over 3 days? Very very frustrating.

Louis H. 
Rating:
5.0

Customer did not leave a comment.

Hector D. 
Rating:
5.0

I was so tired from my move and Chris made turning in the truck so easy! He was kind and respectful and very professional. It was a wonderful experience.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Monica T. 
Rating:
5.0

Customer did not leave a comment.

Henry R. 
Rating:
5.0

location of rental and service was good but uhaul on the day due sent me an offer to extend my rental for $ 20.00 i saved a screen shot of offer and UHAUL did not honor... I am not happy and its not very nice.

Miriam C. 
No reviews have been submitted for this location.

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