Customer Reviews for Master Care Lube

The only concern I had was the left tire strap down needs to be replaced, it is torn.

Very kind and helpful service.

Convenience location. Employees are very nice. Need more variety in trucks sizes.

Staff is very efficient & professional

All was great and quick

Service and equipment as expected. Thank you!

First I went to N Mesa Uhaul. Treatment to me was abominable. Adam Cooper doesn't know how to behave to customer. Please train him properly how to deal customer, train him not to give bad-look if customer ask any question.

Extremely friendly and helpful. Quick in and out.

Excellent Customer Service... absolutely no issues at all.

Evwrything was perfect. Personal very professional and friendly.

Ricky at this location is very attentive and has great customer service, I give it 5 stars, great to do business here

Later hours for pick up

I was scammed. Overcharging, bad

We did not do a walk around. As soon as I started driving I noticed a large crack in the windshield and passenger mirror. Otherwise the vehicle was great and the employee was helpful.

Personnel takes too long to attend the customer.

The gentleman who assisted me was a great person who assisted me with any questions I had and got me going without any issues.

Need a receipt with total

Friendly staff, quick rental and no hassle return.

I was not informed of the ball size for the hitch beforehand and after paying for my trailer was told mine was the wrong size and that I needed an adapter. I had to leave the site and go to an auto parts store to buy a new ball for my hitch and an adapter. It was inconvenient and added 30 minutes to the pick up procedure

I had made a reservation, but when I got there, the reservation was not in the system. Nonetheless, a man named Kiki helped me and he was outstanding both on the pick up and the drop off.

When I went in I asked if I should add more estimated miles to my contract, I was never told that it is better to add more than expected traveled miles! That is tricky business, I will not rent from UHAUL again. The attendants were rude. I am not satisfied at all!

Great service. I was given a great walk thru of all the equipment.

Rented a truck with dollies and blankets. Got the truck but it didn't have the other items I also rented. I had to drive the truck to another uhaul location to get the other equipment. What a waste of my time. I did the online pickup so I could get the truck and start my move, but instead I had to waste an hour or more to get the equipment I had paid for. Also the agent on the phone said it was because I made my reservation at 805 pm, which is true, but 805 on Tuesday for a rental on Friday. How could the location not get it right over 3 days? Very very frustrating.

I was so tired from my move and Chris made turning in the truck so easy! He was kind and respectful and very professional. It was a wonderful experience.

location of rental and service was good but uhaul on the day due sent me an offer to extend my rental for $ 20.00 i saved a screen shot of offer and UHAUL did not honor... I am not happy and its not very nice.

Nothing. Customer service was excellent.

Horrible representatives

Clean trailer would be nice....back door was open and full of dead weeds

Kiki was amazing made this rental experience a pleasure.....

The transport trailer was sitting in an unsecured self serve car wash lot, surrounded by weeds and rubble and squeezed between a large refuse container and another trailer. The transport trailer was not secured appropriately to my tow vehicle by the associate. When I attempted to load my automobile, the coupler disengaged from the hitch ball. The front of the trailer shot straight up ! Luckily there was no damage to my tow vehicle. I discovered the securing screw and nut on the coupler was frozen in mid position, thus preventing the nut to be fully advanced onto the screw. This prevented the coupler from being able to engage the underside of the hitch ball. I used a lubricant and a wrench to free the threads and nut. Obviously, the trailer had not been serviced or inspected prior to my departure. That said, I took the initiative to ensure that the tires were at the appropriate tire pressure. The technician installing my trailer to my vehicle was not adequately trained to perform the job and ensure that the trailer was appropriately secured to my tow vehicle and that the trailer was appropriately serviced. This could have caused serious injury to myself and others had I not discovered this prior to my 2000 mile journey . I feel that U Haul should reimburse me for inadequate preparation of my rental.

Nothing, all perfect. Thanks to Kiki, the service rep. at pick up location.

cashier, was very helpful

Excellent customer service, very nice and a pleasure to do business with

Kiki at Crossroads was super kind helpful efficient and overall super great experience.

Everything was great. Only thing I didn't like is that I had to drive out of my to pickup the UHaul. When there was a Uhaul just 3miles of my moving location.

None, service was excellent all the time. Thank you!

Very convenient, close to home. Thank you

The rep I spoke to was a little rude but helpful.

The representative who helped me I think name was Jose was very helpful and took his time to properly train me in the usage of this equipment... thank you for your help.

I recieved excellent customer service. This was my first time to tow a vehicle, paying $20 to hook up was well worth it. After a 700 mile trip with no issues I would highly recommend Gilberto and crew.

Good but slow

Had a long wait while he did a lube and oil change for another vehicle, then went looking for our furniture pads and dolly. This sight is an oil change station that has a parking lot for Uhauls. Not fully equipped.

The young man who helped me was very helpful!

No comments for improvement. Kiki at Master Care Lube was very efficient and had me on my way shortly after I arrived to pick up the trailer. Thank you for the excellent service.

Let customer know at working hrs for next Day especial y sunday.

Great customer service and friendly. Helped me right away!

Kiki, the deal representative, was incredibly helpful and kind. He went above and beyond to make sure we understood every part of our transaction. The other employees were abundantly helpful as well. Thank you!

Extremely friendly and helpful staff

I ordered one dozen blankets and was charged such. I didn't bother counting the blankets when I took the truck. When I returned the truck to the drop off location I only counted 8 blankets. The manager at the drop off location informed me that the blankets should have come pre-wrapped in packages of 6. None of the blankets were pre-wrapped which makes me think that I never got 12 blankets, eventhough I was told that I was given 12 at the pickup location. I won't recommend this location to anybody for this reason.

Excellent customer service. Both gentlemen were very helpful and explained all questions I had.

Quick service nice staff!

Nothing

Excellent service.

My biggest issue was I wasn't told I would have to do the express check in. No notcie was give. I showed up at 7 am for my reservation but the shop didn't open u til 8:30. I don't move everyday so my expectation was for someone to be there for me to get the truck it took a considerable amount of time to call U-Haul and learn about the express check in to get the truck, delayed me more than an hour when I had movers waiting

I had a very smooth and stress free experience with my U Haul move from West Tx to North Tx. I highly recommend U Haul for a professional, courteous and helpful experience in moving! Norma R Cabello