Customer Reviews for Master Care Lube
(U-Haul Neighborhood Dealer)

610 reviews

4920 Crossroads Dr   El Paso, TX 79922
(@ Mesa)

(915) 585-6389

Office Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 1:30 pm

Services at this Location:

Contact Us

(915) 585-6389

4920 Crossroads Dr
El Paso, TX 79922
(@ Mesa)

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 1:30 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The team was amazing there. Fast and extremely friendly. Thank you

JUAN R 
Rating:
4.0

Customer did not leave a comment.

LADONNA S 
Rating:
3.0

Customer service at the site was terrible. To compound the situation, I had reserve the equipment on June 12 for a Las Cruces, NM pickup. The pick up was scheduled for July 5. On July 2 I was informed I had to travel to El Paso, TX to pickup the equipment. This was 90 miles round trip and two hours of my time. Customer service with your company could have cared less. But I better return your equipment to the correct location or I will be penalized. On the return I pulled into the proper area began my return process on the app. At the completion, still no one appeared. I backed the equipment in with the others, disconnected and as I sat it down an employee came out and said”Oh thank you sir, you should have gotten one of us to do that for you. I explained I had sat in the designated area and completed my return and when no one come out I took care of it myself. He laughed and said”Yah, we were all inside talking”. That’s your customer service! Fail miserably!I think next time will buy a trailer rather than to be gang up on. I will NEVER rent from U-Haul again.

James G 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Kiki who took care of me was very professional and took care of the return of the truck/tow dolly.

JAVIER G 
Rating:
5.0

We did a drop off of the trailer and followed the directions for pictures and submitting the return.

John M 
Rating:
4.0

Customer did not leave a comment.

LUIS E 
Rating:
5.0

Excellent costumer services!

GUILLERMO H 
Rating:
5.0

Customer did not leave a comment.

Anthony H 
Rating:
5.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

Customer did not leave a comment.

DONALD T 
Rating:
4.0

Customer did not leave a comment.

LEIGH B 
Rating:
4.0

They definitely treated you with respect and more than woman to help

RALPH S 
Rating:
4.0

Lot is not the best but the staff is super friendly and helpful.

MATTHEW K 
Rating:
2.0

The place was a bit sketch. We were told to wait a few minutes and we waited about 30 min until I walked up and asked what the heck was going on. Then they brought up the reservation and I finally got the truck.

DAVID M 
Rating:
3.0

Customer did not leave a comment.

Allen F 
Rating:
5.0

Fast service

SAMUEL V 
Rating:
5.0

Customer did not leave a comment.

FRANCIS B 
Rating:
5.0

N/A

ARTHUR S 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Master Care Lube was incredibly hospitable and accommodating. The workers were very friendly and knowledgeable. I am a beginner when it comes to trailers and they took the time to explain how the trailer worked. Overall a very positive experience.

Nikole C 
Rating:
5.0

Customer did not leave a comment.

Eduardo T 
Rating:
5.0

Have better signage of where key drop off is on location.

EDUARDO T 
Rating:
3.0

Customer did not leave a comment.

LINDA H 
Rating:
5.0

Todo esta bien

GLORIA R 
Rating:
3.0

Customer did not leave a comment.

VERONICA E 
Rating:
5.0

Customer did not leave a comment.

BRIANNA S 
Rating:
5.0

Easy process

Sotero S 
Rating:
5.0

Customer did not leave a comment.

RICHARD M 
Rating:
2.0

The vehicle I rented wasn’t available at the time I arranged. I accepted a smaller vehicle because it was the only truck available. I asked for the $50 rental guarantee, and was told no - presumably because I accepted the smaller vehicle. I had already arranged for movers - I wasn’t about to show without a truck.

MARIO N 
Rating:
5.0

I would not change a thing this location is doing. They were attentive and courteous when I got there and picked up the truck the return was just as clean..

JOSE M 
Rating:
4.0

The only thing was that I had to jump around to three different customer service employees before I got to the right one in Texas. I guess the lines were too busy so I got the next one in another state. It would be easier if the calls were routed directly to the particular state or have anyone being able to help.

ERNESTO A 
Rating:
5.0

As always great customer service. Thank you!

Carolina C 
Rating:
5.0

FAST AND GOOD SERVICE

erik b 
Rating:
5.0

GREAT SERVICE FAST AND EFFICIENT

erik b 
Rating:
5.0

Customer did not leave a comment.

SYLVIA H 
Rating:
5.0

Very friendly teams at the oil change station who helped me rent my U-Haul.

Ray M 
Rating:
5.0

great and fast service

ERIK B 
Rating:
5.0

Customer did not leave a comment.

MIGUEL E 
Rating:
4.0

Also quick and easy!

ALLEN H 
Rating:
1.0

The location was unprofessional, the staff lacked knowledge about the services provided by U-Haul

EDUARDO D 
Rating:
5.0

Customer did not leave a comment.

ANGEL R 
Rating:
4.0

Tiki is who help us. Very pleasant to work with and made sure everything was working.

DONALD G 
Rating:
4.0

They should recheck the milage on truck before the customer gets the milage paper. This would have saved me a long trip back to this location for a refund of the inccorect millage fee. I was given back the difference with no problem.

Mark C 
Rating:
5.0

Customer did not leave a comment.

Roberto G 
Rating:
4.0

Customer did not leave a comment.

Ennis A 
Rating:
5.0

Excellent service

VICTOR A 
Rating:
5.0

This local Master Craft/U-haul dealer is convenient and the staff is very friendly. This was my second rental from them.

BOBBY W 
Rating:
1.0

The drop off location was unable to take my trailer due to too many vehicles on lot. The location was a run down automotive shop with no other u-haul equipment on site just broken down vehicles. I was forced to take my trailer to another location farther away, fortunately the person at the other location called u-haul and got the wrong location drop off fee removed. Although I was charged a late drop off fee due to having to go to a location farther away. The only good thing about this event was that the trailer did what I needed.The u-haul website and app are terrible to navigate and every time I tried to sign into my account it gave me an error message of wrong information. As far as the person at the assigned drop off point being helpful... I say this because he stopped traffic so I could back the trailer onto the street to take it to the other location. It seems that the criteria to be a u-haul dealer is very low. I would guess that this location uses the u-haul dealer location service to try to get other business.

Brendan M 
Rating:
5.0

Danny was very helpful and assisted me in assessing the U-Haul prior to takiing it. Great customer service!

MONICA R 
Rating:
5.0

Great customer service. Fast set up to go. Fast return

ARTHUR S 
Rating:
3.0

Vehicle windshield could have been cleaned but staff did a good job preparing the vehicle and reviewing its existing condition with me.

Michael A 
Rating:
5.0

I like to pick the rental up from this location because the employees are very professional and friendly! also the process and paperwork to do is faster than another place that i was usenig before

ESTELA L 
Rating:
2.0

Waited almost 30min for the employee to arrive. No furniture dolly was available at the location. No alternative option was given. Employee just said "yeah sorry we don't have one."

Timothy W 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Outstanding personal

Will P 
Rating:
5.0

Customer did not leave a comment.

CAROLINE B 
Rating:
5.0

Customer did not leave a comment.

Caroline B 
Rating:
4.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Vanessa R 
Rating:
5.0

Customer did not leave a comment.

Roderick S 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S 
Rating:
5.0

Very helpful staff, nothing like the Coronado site on mesa. Send all west side customers to this local. Stay away from Coronado uhaul.

Fiacro R 
Rating:
1.0

Get better customer service when someone realized the rental issued is no longer safe and at a service center.

Delbert B 
Rating:
5.0

Everybody that I talked and dealt with was very friendly.

bobby w 
Rating:
5.0

Customer did not leave a comment.

Carlos H 
Rating:
5.0

Excellent service!!

PLUTARCO F 
Rating:
5.0

Superb service at this location!

PLUTARCO F 
Rating:
5.0

Customer did not leave a comment.

Ramon R 
Rating:
5.0

Customer did not leave a comment.

Jack G 
Rating:
3.0

Lot could use some improvements, but the staff was good. When I returned the truck, I reported that there were some electrical issues with the truck. Cruise control would randomly shut down. The ABS and traction control light would also randomly come on.

Matt K 
Rating:
5.0

We received white glove treatment, everyone was very helpful. Especially the manager!

Anka P 
Rating:
5.0

Customer did not leave a comment.

Nora L 
Rating:
5.0

Customer did not leave a comment.

victor c 
Rating:
5.0

Continue to provide a reliable product and excellent customer service. U-Haul definitely remains my number one go to.

Francisco M 
Rating:
3.0

Make sure running lights and license plate lights work when you're traveling in the desert at night time you cannot see this trailer I got pulled over and it wasn't a pleasant thing no help from roadside assistance when you're out in the middle of the desert and it takes 3 hours to send someone

armondo b 
Rating:
4.0

Customer did not leave a comment.

Thomas W 
Rating:
5.0

Friendly and quick service. Easy to get truck needed. Good availability of what I needed.

Charles J 
Rating:
5.0

Staff was very friendly and accommodating definitely will keep using this location

Victor G 
Rating:
3.0

Make mobile pick up easier.

Luis M 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Everything it’s ok

Luis E 
Rating:
5.0

Customer did not leave a comment.

Jeremy B 
Rating:
5.0

The staff was friendly and very professional.

frank c 
Rating:
4.0

Customer did not leave a comment.

Andreas O 
Rating:
5.0

Customer did not leave a comment.

Guadalupe V 
Rating:
2.0

Customer did not leave a comment.

Kevin R 
Rating:
5.0

Customer did not leave a comment.

Yuri R 
Rating:
5.0

It rained and The trailer leaked. Many of our items inside were wet. Not happy. The people at the location were very good.

Paul P 
Rating:
3.0

Customer did not leave a comment.

Rod J 
Rating:
5.0

Customer did not leave a comment.

Maria b 
Rating:
4.0

Customer did not leave a comment.

Valorie F 
Rating:
5.0

Customer did not leave a comment.

Lauren D 
Rating:
5.0

Was pleasantly surprised how quickly the staff took care of me. I was able to turn in the truck in record time. The man was friendly and quick. Thank you very much!

Carolina C 
Rating:
5.0

GREAT FAST FRIENDLY SERVICE.

erik b 
Rating:
5.0

good fast friendly service

erik b 
Rating:
5.0

Super customer Service.

CLAUDIA N 
Rating:
5.0

Quick and easy, great service!

Andrea P 
Rating:
1.0

they charge me extra fuel and I have evidence that I return the truck with the same level as I receive it.

Jorge S 
Rating:
3.0

They didn't have time for me. They told me the guy who receives equipment had other customers in front of me (which is fine) but I didn't see anyone helping other customers. I ended up dropping it off using the app.

Thomas B 
No reviews have been submitted for this location.
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