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mark M
Customer Reviews for Masters Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had originally booked a 4:45pm pickup from a different dealer location (Peach Orchard Road). However, the person thee decided to leave early on a Friday, leaving me and another customer completely without a way to obtain our trailers. I quickly relocated to this location and was able to pick one up here. Very dissatisfied at the first place in Peach Orchard Road, but very thankful that Masters Auto Group was able to pick up their slack. I had a great deal of trouble uploading photos to verify equipment. This process was cumbersome and probably should have been done when checking the trailer out, not via a late issued text message.
RYAN CYou sent me to another location to pick up the truck other than the one I specified, and now you are charging me for the extra miles when I had no control of where I had to go pick up the truck. That’s just not right.
Scott WQuick and easy! No hassles.
JACOB ANice team of people
Geoffrey SGreat place. Even asked if there were any issues with ti item so it will be good for the next customer.
Stephen PThis time when rented a car dolly they went over the important points. In south caroliba as compared to Lancaster, ca.
DEON WDropped off truck and took them 3 days to do the return. I had to keep calling to get them to do the return.
Adam WEasy drop off
Jared JBolts were used to attach safety channels cause they would not work with factory hitch
Justin SThe two gentlemen that I dealt with were awesome!
Preston CKind and friendly
Jonathan RGreat service friendly customer service...I will be book there again
LATOYA FSuper friendly and helpful! Best experience we’ve had with U-Haul and people so far!
Briana S