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Juan H
Customer Reviews for Matt Miller Tractors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues , I was very pleased with everything..
INGA BMore availability of tow dolly's. Matt Miller Tractors was awesome, very helpful!
RICHARD GMatt’s was fine. My only issue was that a trailer was not available anywhere near where I reserved it.mhad to drive 45 miles to get one, that’s pretty far away give I reserved several weeks in advance.
GREGORY LStaff was friendly, attentive and knowledgeable. Cole the dog was very friendly.
JON BNothing
DAVID PEverything good
DYNMOND JThank you very much for excellent support
ANDREW RIt was a very convenient location for us to drop off the one-way U-Haul we rented. It was easy to return, and the employee was courteous and efficient.
BRIAN PThis location was very close to our destination. The employee was very professional and we were on our way within ten minutes after our drop-off.
michael mGreat Service price great satisfy %
AGERICO CGreat people and very easy and helpful
PAUL MPut actual sizes on the trailers
robert rEverything was great, I definitely will recommend Matt Miller’s Tractors to everyone! He was very knowledgeable, polite, and very helpful!
Shirley AGreat service! Will return to this location for my next rental.
RONALD BNo is really na because we dropped off on a Sunday when like cation was closed
Jacqueline SPerfectamente lk recomiendo
YUSMEL PThe windshield was covered in bugs upon pickup.
Tommy GI was very satisfied with the whole rental via the website and just as pleased with the pickup and return of the equipment. Thank you U-haul for your service.
José Mexcellent people and provide very good service
CESAREO FWhen we arrived at 1:30 pm a woman at the return facility told us she could not receive the trailer, the guy who could, will be back soon. She also said she could not give us a receipt, so I had her copy our contract and sign it with the time and date. Then we get home and have a charge as if we returned the trailer a day late. Now I will have to fight Uhaul for a refund. Uhaul is a joke.
Steven BConvenient drop off location, dropped off after hours without issue.
Christian WEverything went smooth at drop off as it was after hours. Parked truck outside gate to the side, park brake on and more fuel than at pickup.
PATSY Rthanks
Robert SThe man that checked me in was pleasant and professional. Overall, renting the trailer was a good experience!
GREGORY MMatt was awesome
john pGreat location and local management.
gary bAwesome place and people at this location! Very, very friendly and kind. I will be back and also tell everyone I can about how they went over and above to take care of me! Thanks soooooo guys! See you soon, Tim.
Tim BReally, you can't find the place it has no real signage and it is a dump and the person does to answer the phone or call back when you leave a massage when you are tying to find them.
Samuel HBueno fue el trato
jorge aFriendly and helpful. It was a dropp off so not too difficult.
Hal MAlinear la dirección del camión, lo demás bueno.
ROGNEY RGentleman that took care of us was very nice, checked out the trailer, no deficiencies and we were done.
Frank BKeep up on the maintenance of the equipment.
marcella hOn 3/13 I made a reservation at Uhaul to pick up a trailer at Midgard 2in Naples, Fl. Upon arrival their customer service was Horrible and the young man who waited on me had the worst customer service I have experienced in a long time, all he said was we don’t have the trailer! I asked why after reserving it on 3/13 and he appeared to get an attitude! I asked server Al times why someone didn’t notify me and he had no answer! Finally he said I will try to find one and he finally located one 47 miles away at Miller. Then drove to Matt Miller and the gentleman there was very courteous and provided excellent service! Even when I dropped the trailer off in Ashland Va the customer service was excellent! I don’t understand why someone from Uhaul /Midgard did not contact me prior to pickup date so I could have expected to go to another location to pickup what I needed???
Franklin MDon’t change someone’s truck that was reserved 3 weeks in advance for a major move to a smaller truck with less than 24 hours notice and then make them also drive an hour away to go pick up the truck that was supposed to be at a location within 10 minutes. I will likely never use U-haul again. Completely unreliable and customer service is nonexistent.
Melissa BGreat customer service. Friendly staff. Quick processing.
Kedra DI had to drop it off after hours. There was a sign and on the website it was stated that it was a 24/ 7 drop off. The gate was locked and i couldnt open it. I had to call customer service to try to assist me however themselves could not get ahold of anyone either. After being outside the gate for abour an hour, someone opened the gate, and i just dropped it off. The person that opened it didnt assist me in any way. Highly disappointed
Melissa RVery good operation just as it is. What UHaul can do is add this location to the website for an option near Labelle. Scheduling found the 20' truck I wanted here, but Customer Service did not see it as a location closer to Labelle than Lehigh Acres.
John PEasy drop off location with 24/7 availability.
CRYSTAL AThe best reliable customer service
Alejandro CLocation needs a sign or maybe I just didn't see it.
Mayra LNo complain , it was an amazingly good service from start to finish, absolutely number one service
Alejandro CFast friendly assistance. Easy in and out.
ROBERT NIt is hard to give the drop off guy a good rating when there was no service provided that is worth giving a good rating to uhaul, in essence uhaul is screwing over its own employees or franchises whatever they maybe by the service they provided. I should receive a refund for the truck not just the trailer!
Jacob O