Customer Reviews for Mattress & Furniture Liquidator
(U-Haul Neighborhood Dealer)

24 reviews

48 S Kerr Ave   Wilmington, NC 28403

(910) 795-1871

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 6 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(910) 795-1871

48 S Kerr Ave
Wilmington, NC 28403

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 6 pm
  • Sun: 1 pm - 5 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The oil was completely bone dry. I had to put 5 quarts of oil in it. The check engine light came on 25 miles into the trip. It made a terrible squeal the entire trip. I couldn't go over 50 mph

DALTON C. 
Rating:
4.0

Customer did not leave a comment.

RONNIE J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

The check out office was hard to locate inside and it was hot.

MARSHALL P. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Customer did not leave a comment.

JILL P. 
Rating:
1.0

As I was about to walk in the door, a man walked up and said I could just leave the key in the box. I said since they were open, I would prefer to give it to someone. He then took the key and said that was it. I asked him how they know I returned the truck, and he said he didn't know, that was just the way they did it. That I was on camera, so thete was proof. Not heppy that there was no confirmation of return. Left too many doors open for conflict.

Susan C. 
Rating:
2.0

Pick up was 10 am. The person whom was in charge of completing the transaction didn't show until 10:30 am. An assistant showed up to work at 10:10 and when entering the Store we asked her if she part of the UHaul group, she said no. 10 minutes enter by and we went inside and asked to if anyone could help us now with obtaining the UHaul and the assistant then said yes I can help you. So while getting the paperwork finalized the manger finally arrived. We final left with the truck around 10:35 am and very disappointed in the service we received in obtaining the truck.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
4.0

Not related to location-I reserved a 10 ft Uhaul months ago. Uhaul called me the day before to advise they didnt have any and “upgraded” me to a 15ft. I didnt need or want a 15ft truck. It didnt fit in my driveway causing me to have to return 2 days early.

Kelly D. 
Rating:
4.0

Customer did not leave a comment.

Jill T. 
Rating:
3.0

The truck smelled like cigarettes and body odor when we picked up. We had to hop in between 3 different pickup locations before we were able to pickup. Uhaul was experiencing technical difficulties at our location so we had to wait 30 minutes before we were able to take the van. Overall not a very great experience but I do not blame this location.

JULIA H. 
Rating:
3.0

Truck floor was sandy and there was snack trash in the truck. Clean the truck.

GREGORY A. 
Rating:
1.0

Was charged for gas without consent.

Topeka H. 
Rating:
3.0

The staff at the location is very friendly. Truck was clean. My only problem was booking it, it allows you to choose and be charged for extras that were not included. I asked for dolly which was not in truck and was still charged for it even though I stated dolly was not in truck. It may only be $7 but I should not be charged for what I did not have in truck to use.

SHEKITA W. 
Rating:
5.0

Nothing great job

Charles K. 
Rating:
2.0

The dealer did not have any handtrucks for rent at all. I didn't realize this until I arrived the morning to pick up the truck. I needed this equipment to move large pieces of furniture by myself. I didn't have many good options because I was notified earlier that the location couldn't fill the order. Additionally and principally, the fuel level of the vehicle was recorded incorrectly in the system. I pointed this out to the agent and was told that she would ensure it was fixed and that she would send me the new contract. This did not happen. When I turned the truck in I encurred a $14 + charge for fuel. I contacted the agent at the pickup location and was informed that she would have the money refunded to me. This has not happened.

Jeremy M. 
Rating:
2.0

I scheduled my rental at 12:30 and was unable to get the key until 1:00 because the location of the truck didn't open until 1:00

William I. 
Rating:
2.0

Put the correct truck keys in the Dropbox.

Krystal J. 
Rating:
3.0

Dolly was not available.

CATHERINE S. 
Rating:
1.0

Small uncomfortable, back room office. There was an extremely loud personnel on the speaker phone right next to where the transaction and etc. was taking place which made it extremely hard to hear important information that I may have need to know when dealing with said transaction and process. This location does not have ANY extra tools or utilities (ie: appliance dolly, furniture dolly, anything) that was included on the website but there was no mention of the lack of tools on the website. Had to finally go to Home Depot to find a dolly, last minute.

Jay Edward M. 
Rating:
3.0

Used drop box. No issues

Bradley T. 
Rating:
2.0

Customer did not leave a comment.

rene T. 
Rating:
4.0

Quick and easy drop off.

RONALD A. 
No reviews have been submitted for this location.

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