Customer Reviews for Mattress Furniture Express Roseville
(U-Haul Neighborhood Dealer)

Rating:

3.0

See note above.

Rating:

2.0

We drove past the Roseville Uhaul lot to get to this retail store in a strip mall. Went inside and were told to drive around the back. None of the doors in back are marked except on other store around the corner. Had to drive back up front and go inside again to determine what door was theirs and how they were going to process the return. Stupid way to handle returns! The time was about 6 PM so not after hours. Bad return experience.

Rating:

1.0

When I arrived to drop of the vehicle, a sign was posted on the front of the building; "Return UHaul rentals in back of building and place the key in the Black Box" I think, ok, no problem. However, the building is a giant strip mall type building (about 2 blocks giant). No signage at the rear of the complex indicating what suite was the correct location. I had to drive around twice until I think I found the correct area and there was no "Black box" to be found for the key. I walked around the building to the drop off location front entrance (it's not a UHaul location, it's just a business with in another business) and no black box. Luckily, a person was inside the store; I wrapped on the door, he came over and was a manager for the store, not the UHaul contact. He knew nothing of the "Black Box" for the key and was leary to take it, understandably. He contacted the person who takes care of the UHaul and she didn't even know about the "Black Box". I could go on, however... All in all it took over an hour to "Quickly Drop the Truck off" I would avoid the drop off location on Douglas Blvd Roseville CA.

Rating:

1.0

This is a furniture store. These people shouldn’t be in the Uhaul business. Polite and friendly…but almost completely inept. I’ve purchased cars in less time than it took to process the renting and return of this rental

Rating:

3.0

there was only one person that helped with the uhaul's and they were not there that day.

Rating:

1.0

Not recommending it to anyone and not coming here anymore Poor customer service very rude employees especially the ones who works at the front counter

Rating:

4.0

Good experience

Rating:

1.0

24 hour advertised but Dropbox had a padlock on it to prevent key drop off. Had to come back 6 hours later to a drop box that still was locked. Location didn’t have reservation so had to sit through drop off again. Would never recommend. Would rather drive 30 miles to the nearest most competent drop off location.

Rating:

3.0

Your online service was horrible and took way to long. Couldn't get help for 30 minutes.