Customer Reviews for Mattress People Inc
(U-Haul Neighborhood Dealer)

Rating:

3.0

Don't rent equipment, they are not able to provide it.

Rating:

2.0

You forgot dolly

Rating:

1.0

Train employee to use equipment (computer) and have costumer service skills. Very very very poor costumer service and unprofessional.

Rating:

5.0

Parking lot with a key box, what more can you ask for.

Rating:

3.0

to much money

Rating:

1.0

WHEN TAKING THE TRUCK BACK I FILLED IT TO WHAT WE GOT IT AT 1/8 OF A TANK. JUST RECEIVED THE BILL AND THEY CHARGED ME TO FILL THE TRUCK. I FILLED IT TO WHAT I GOT IT AT 1/8.

Rating:

3.0

the hitch locking mechanism was defective on the transport trailer that i picked up. it resulted in damage to my truck as the hitch popped off when i loaded and unloaded the vehicle i was transporting. you people need to do maintenance checks on your machinery. the person i dealt with at the mattress store did not even come out to help as by his own words he has no idea about how the transport trailers work - no kidding... he runs a mattress store. where is the quaility control??? i will be filing a damage claim with uhaul as a result of this.

Rating:

4.0

There was a black advertising sign to the left of the approach that made it quite difficult to see oncoming traffic.

Rating:

1.0

The attendant had no idea about anything. The back of the truck was super dirty and the light was broken, I had to ask him to please clean the truck. Was at the location as the only customer for about an hour because the employee didn't know anything about U-Haul.

Rating:

5.0

It would be great if we could get approved and upload all licence plate information and emergency contacts before arriving onsite. There was a 25 minute delay in waiting for the code after my reservation began.

Rating:

3.0

The online check in took a long time. Half hour and it took from the 4 hours. The time should begin from when you physically have keys in your hand, not reservation time. Also why is the customer paying for mileage and fuel?? That is double gauging and not right. Even rental cars you dont pay for both.

Rating:

1.0

I rented two dolly's with the u Haul. They were NOT in the truck! And I still got charged for them. No one had contacted me yet!

Rating:

3.0

The gas level is incorrect when I turn the truck key on. It showed haft tank in the document, but It is actually less than half tank.

Rating:

5.0

The 24 hour service was an absolute nightmare. The person at the location had to help in the end as the reveiw process took forever. Everything else aside from the self check in was great. I won't ve using that option in the future.