Very convenient and the staff member was great
JONATHAN E
Customer Reviews for Maynard Bp Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It seemed like an ok experience initially, but my receipt emailed after I returned the truck and guy said I could go without raising any issues claimed that I caused damage to the truck, which is absolutely not true. I had no accidents, no damage, just drove it 10 miles and moved a desk in under two hours. I am hoping that this is a mistaken filing. If not, it is fraud and someone is trying to get money for a previous or invented issue.
Peter KVery nice since tha company is the beast
Elmer SStaff member was helpful and friendly. Easy to pick up and drop off.
Sarah BThe service representative not so friendly But all in all good pickup!
Peter OThere was a misty rain while I rented the truck and I had do deal with a leak in the load area. Everything on the drivers side “Mom’s Attic” got wet. That was frustrating.
Raymond DIt was my first and great experience thank you u-haul for being there to help the community
Azeem TThis rental was seamless. Worked out perfectly for me, would use again in a heartbeat.
Nancy TRough older truck. Very dusty in truck - appeared to have been previously used to transport insulation.
Greg AI had the pleasure of working with Kevin at this location. He was very polite and considerate. I could not have asked for someone who was more helpful. Will happily use this location again for my truck rental needs.
Eric OThe person isn’t there when U-Haul claims they will be. We had a problem with the truck we got and we tried to go back so it could be fixed or we could trade trucks, and the person had left, two hours early. When we called the number he had left, he said he wouldn’t be returning for the rest of the day. This location is poorly run and does not offer good customer service.
Ryan DThey charged me cleaning fee even if I had it fully cleaned, wouldn’t recommend anyone to this location.
Manas PReady on time, clean and in good service, exactly what I could ask for.
Mike HI was not given appliance dolly as I requested and still charged for it. Blankets were not folded when I received but I was asked to return them folded. Truck was parked in snow and my shoes were complete wet. I was not able to collect truck in the evening because of that and came next day early morning.
ABHISHEK TEstá tudo certo
Jeanraynold CWaited 30min to have van dug out from snow after calling hour ahead to have ready!!
Christopher KI called ahead to see what time they were open till that was told by the person on the phone that it was open till 8:30 we got there at 7:57 and the guy was heading over to his car an ass and told us we had to come back the next day to return the truck we said no we're here we're leaving the keys and we're leaving the truck the guy was very rude and it was an unpleasant experience on the that end of the rental
JULIANNE MThe representative was really helpful
LISA GFriendly and prompt.
Peter BI over filled the gas tank by mistake. When checking back in the attendant told me they would give me a credit back for the extra gas - that did not happen, no credit was given. Otherwise, experience was easy with no issues.
Jennifer AVery flexible and helpful with my rental.Thank you!
Michael BMake the online registration easier. I did reserve and check in online but had to do it all again on site and it was freezing cold standing there while we went thru everything again. This location is small, but professional and friendly!!
Fraher K1. After Rental completion In Mileage 242 is correct but Out Milage 83 is wrong as U-Haul is used only for approximately 34 Miles so Out Mileage must be approximately 205+. I have called and informed the Maynard U Haul office to correct the same 2. I dropped vehicle at 7:55 PM but no body was there to receive it although closing time was 8 pm for the center 3. I used Vehicle for 3 hours from 5:12 PM to 8 PM and charges must be for 3 Hours but i have been charged for 1 day rental of 99$ which must be corrected. I have informed it to Maynard office even before getting final receipt but still wrongly charged
Kapil BExcellent location and service. Will bring all my business here
Sean DVery easy transaction. A very good experience.
Carol MAttendant was great and explained rental well. Very pleasant to work with.
Susan CWindows should be cleaned before renting the units. That truck needs wheel balancing. Vibrated like crazy!!
David FTruck was on 1/8 tank, location has tight parking almost none for personal vehicles even for drop off. Truck wasn't cleaned, had trash in cab, food remnants on floor. Cargo area wasn't swept and was twine still attached to rails. Not again from this location
Lucas SRep was efficient and helpful.
Kamini MFast professional service.
Peter SGreat service
DAEHUN JHere was great.
Daehun JI wouldn’t use Maynard location again. There is no parking on site and it wasn’t fun trying to find parking for the length of time I was renting the U-Haul for. I would not recommend this location.
Jamie JOverall good experience. The only thing to improve is that the personnel should introduce themselves before assuming the client knows they work for U-haul. I was pumping gas to return the truck and a guy approached me and started a conversation... I felt uncomfortable as I had no idea why we was trying to know if the vehicle behind of the truck was with me. Later on I realized the guy was the personnel assigned to receive the truck.
FABIOLA PThe equipment was clean but the truck had some issues for being taken on a 1500 mile trip.
DAVID WI liked that the staff was friendly and the work was done quickly.
DAEHUN JThe reservation & preregistration were simple to complete and made the pickup easy! The van was ready upon my arrival and the return was quick and seamless!!
John FI received excellent and friendly service. Thank you! Enhua
Enhua ZExtremely smooth and pleasant transaction made even better after I dropped the van off and proceeded to walk home. I was out of sight of the Rental facility and was about 200 yards away when I heard someone calling out. When I turned around, there was the UHaul clerk running up to me to hand me my phone, which I'd left in the van ! Amazing !
JOHN BAll went smoothly. The Uhaul was clean and in perfect working order. The pick up and drop off went without a hitch.
David WIt was easy to check in and check out and the prices were as advertised.
Marcie BI had an excellent experience at Maynard BP and would definitely use them again. The vehicle ran well and appeared to be a newer van. It even had a backup camera. We used the 9' van to move a sofa, a twin mattress and some other houshold items and everything fit very well. The attendant at the BP location was very attentive.
Scott SFor me, I would consider this location excellent because I was able to confidently attach the trailer myself. If I was a customer who did not know how to confidently attach a trailer, I would be unable to pick up the trailer. Overall, a very nice location for a self-sufficient customer. Excellent trailer with all lights operating and good tire tread.
Andrew SGreat service
DAEHUN JJung Wong Lee was very attentive and helpful at turn-in
Michael MKevin offered great service, speedy response to questions and single-handedly on a busy Sunday kept everyone on schedule. A++ experience!
Roger FGreat truck availability and quick service to get on my way. The attendant was helpful and friendly. Second time I’ve used this location and will definitely use them again when I need to!
Brian HSuch a seamless drop off! Employee was friendly, an asset to have. 10+ Highly recommend!
John DThe mobiole app is a disappointment. It didn't work at all to pickup or return the vehicle and I had to rely on staff at the location who were overwhlemed with other customers. I had a credit from a prior rental and had a very difficult time using it. Although I applied it when I made the reservation online, it didn't show in the final reservation. I called and customer service said to show it to staff at the location (which was weird to me since I counted on not really having to interact with them). Staff at the location had no idea what to do with it when I picked up or returned the vehicle and was about to call customer service when I said I just wante to go - I had been waiting like 20 minutes to return the van already. As we finalized the bill, we saw the credit was actually there the whole time. I had tried to return the van using the app while I waited, but it just kept returning to take a picture of the odometer and gas gauge. Very frustrating. The van was in pretty good shape - a 2023 GMC Savannah. The left front bumper had an impact and was clearly moved, but there was nowhere to note that when I picked it up. Or was there? The staff at pickup just opened his pad when I arrived and presented me with a signature page in a couple of minutes. I had no idea what he had done to that point or what I was signing for, but I just needed to get the van and go. I was concerned that working with staff might have changed my rate or something, but it didn't. Still, not the best experience especially when UHauls sets such high expectations for the app. Seems like location operators pretty much ignore it.
Clive Jvery helpful people! thanks for a great experience
Kevin BSuper helpful and friendly people.
Benjamin GThe items I had preordered (dollies and blankets) not available. The rep did rummage around and gave me 6 blankets that were there from prior orders.
Barbara Cmake it clear on the website how much more you are charging for a one-way (27 miles) rental than if I'd returned the truck to the same location. It cost me at least $40 more and I could have easily driven the truck back to the pickup location and paid for the extra 27 miles plus gas
RICHARD PDaemin was an excellent host. Very fair and helpful. We are returning for a third time over last couple months. Highly recommend.
Kenneth HHave rented several times and they never seem to have enough blankets
Mark SAmazing service...
Tim JWhen I received the vehicle it had only 60 miles till empty on the tank of gas. It was well below the minimum dispatch level of 3/8 as noted by Uhaul.
Kalya C