I was initially happy with the rental experience until I reviewed the final invoice and saw unexpected markups. It appears I was charged a $30 “Fuel Service Fee” for returning the truck with less than ¼ tank — even though the truck had less than ¼ tank when I picked it up. Before returning the truck, I specifically asked the attendant whether I needed to add fuel to avoid any extra fees (beyond the cost of the fuel itself). She assured me that no additional fees would be charged. We were literally at a gas station, so I would have gladly added fuel had I been informed otherwise. This feels misleading. I expected to pay for fuel at a marked‑up rate if needed — but not an additional $30 service fee that wasn’t clearly explained, especially after being told by staff that no such charge would apply. I had planned to leave a 5‑star review, but this experience left me feeling that the pricing and communication were not transparent. U‑Haul should ensure staff provide accurate information and make all fees clear upfront.
Shaun P
Customer Reviews for Maynard Bp Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we went to rerun the truck the customer service rep was rude and dismissive
Edward MMobile pickup is pointless at this location. Still have to interact with an employee who stands and watches you as you do the first mobile pickup steps, then doesn’t understand what’s supposed to be happening and makes the experience take way longer. I repeatedly had to show the instructions on my phone while she argued with me about what was supposed to happen, directly contradicting the U-Haul instructions in the app. Super frustrating and uncomfortable. There are other locations nearby for U-Haul pickup so I will never use this location again and would warn others to avoid.
LEYNA MVery friendly and so easy and flexible
yining wMy reservation was unexpectedly changed from my expected pickup location at 117 Great Rd in Stow to this location. An email was sent saying "my reservation was updated", but I did not read it carefully to see that the pickup location had been changed, so I first went to the original requested location to pick up the rental. They had no record of the rental, and I had to check my email again to figure out what happened, which was not a great experience. The location at 1 Powder Mill Rd was fine, but while I can understand that it may sometimes be necessary to change the pickup location, I think the email sent when this happens should more clearly note that the location has changed, probably in the subject line of the email message.
Glen DVery easy and smooth transaction.
Jun CKeep going 💪
Andrice YThe truck had a pretty loose steering. You were pretty much constantly adjusting for drift. Otherwise the exchange both picking up and dropping off, was great.
Harry CNothing. It was perfect.
BRIAN RThe gentleman that helped us was very knowledgeable and polite. Definitely we will be back. I would highly reecommend.
Paul SEasy on line application an easy pick up/return.
Thomas Sworst experience with a uhal car I could have. Unsafe car, bad windshield wiper, loose steering wheel, wouldn't stay straight for a minute.
Rebeka CCant think of anything
Daniel DVery convenient and the staff member was great
JONATHAN EIt seemed like an ok experience initially, but my receipt emailed after I returned the truck and guy said I could go without raising any issues claimed that I caused damage to the truck, which is absolutely not true. I had no accidents, no damage, just drove it 10 miles and moved a desk in under two hours. I am hoping that this is a mistaken filing. If not, it is fraud and someone is trying to get money for a previous or invented issue.
Peter KVery nice since tha company is the beast
Elmer SStaff member was helpful and friendly. Easy to pick up and drop off.
Sarah BThe service representative not so friendly But all in all good pickup!
Peter OThere was a misty rain while I rented the truck and I had do deal with a leak in the load area. Everything on the drivers side “Mom’s Attic” got wet. That was frustrating.
Raymond DIt was my first and great experience thank you u-haul for being there to help the community
Azeem TThis rental was seamless. Worked out perfectly for me, would use again in a heartbeat.
Nancy TRough older truck. Very dusty in truck - appeared to have been previously used to transport insulation.
Greg AI had the pleasure of working with Kevin at this location. He was very polite and considerate. I could not have asked for someone who was more helpful. Will happily use this location again for my truck rental needs.
Eric OThe person isn’t there when U-Haul claims they will be. We had a problem with the truck we got and we tried to go back so it could be fixed or we could trade trucks, and the person had left, two hours early. When we called the number he had left, he said he wouldn’t be returning for the rest of the day. This location is poorly run and does not offer good customer service.
Ryan DThey charged me cleaning fee even if I had it fully cleaned, wouldn’t recommend anyone to this location.
Manas PReady on time, clean and in good service, exactly what I could ask for.
Mike HI was not given appliance dolly as I requested and still charged for it. Blankets were not folded when I received but I was asked to return them folded. Truck was parked in snow and my shoes were complete wet. I was not able to collect truck in the evening because of that and came next day early morning.
ABHISHEK TEstá tudo certo
Jeanraynold CWaited 30min to have van dug out from snow after calling hour ahead to have ready!!
Christopher KI called ahead to see what time they were open till that was told by the person on the phone that it was open till 8:30 we got there at 7:57 and the guy was heading over to his car an ass and told us we had to come back the next day to return the truck we said no we're here we're leaving the keys and we're leaving the truck the guy was very rude and it was an unpleasant experience on the that end of the rental
JULIANNE MThe representative was really helpful
LISA GFriendly and prompt.
Peter BI over filled the gas tank by mistake. When checking back in the attendant told me they would give me a credit back for the extra gas - that did not happen, no credit was given. Otherwise, experience was easy with no issues.
Jennifer AVery flexible and helpful with my rental.Thank you!
Michael BMake the online registration easier. I did reserve and check in online but had to do it all again on site and it was freezing cold standing there while we went thru everything again. This location is small, but professional and friendly!!
Fraher K1. After Rental completion In Mileage 242 is correct but Out Milage 83 is wrong as U-Haul is used only for approximately 34 Miles so Out Mileage must be approximately 205+. I have called and informed the Maynard U Haul office to correct the same 2. I dropped vehicle at 7:55 PM but no body was there to receive it although closing time was 8 pm for the center 3. I used Vehicle for 3 hours from 5:12 PM to 8 PM and charges must be for 3 Hours but i have been charged for 1 day rental of 99$ which must be corrected. I have informed it to Maynard office even before getting final receipt but still wrongly charged
Kapil BExcellent location and service. Will bring all my business here
Sean DVery easy transaction. A very good experience.
Carol MAttendant was great and explained rental well. Very pleasant to work with.
Susan CWindows should be cleaned before renting the units. That truck needs wheel balancing. Vibrated like crazy!!
David FTruck was on 1/8 tank, location has tight parking almost none for personal vehicles even for drop off. Truck wasn't cleaned, had trash in cab, food remnants on floor. Cargo area wasn't swept and was twine still attached to rails. Not again from this location
Lucas SRep was efficient and helpful.
Kamini MFast professional service.
Peter SGreat service
DAEHUN JHere was great.
Daehun JI wouldn’t use Maynard location again. There is no parking on site and it wasn’t fun trying to find parking for the length of time I was renting the U-Haul for. I would not recommend this location.
Jamie JOverall good experience. The only thing to improve is that the personnel should introduce themselves before assuming the client knows they work for U-haul. I was pumping gas to return the truck and a guy approached me and started a conversation... I felt uncomfortable as I had no idea why we was trying to know if the vehicle behind of the truck was with me. Later on I realized the guy was the personnel assigned to receive the truck.
FABIOLA PThe equipment was clean but the truck had some issues for being taken on a 1500 mile trip.
DAVID WI liked that the staff was friendly and the work was done quickly.
DAEHUN JThe reservation & preregistration were simple to complete and made the pickup easy! The van was ready upon my arrival and the return was quick and seamless!!
John FI received excellent and friendly service. Thank you! Enhua
Enhua ZExtremely smooth and pleasant transaction made even better after I dropped the van off and proceeded to walk home. I was out of sight of the Rental facility and was about 200 yards away when I heard someone calling out. When I turned around, there was the UHaul clerk running up to me to hand me my phone, which I'd left in the van ! Amazing !
JOHN BAll went smoothly. The Uhaul was clean and in perfect working order. The pick up and drop off went without a hitch.
David WIt was easy to check in and check out and the prices were as advertised.
Marcie BI had an excellent experience at Maynard BP and would definitely use them again. The vehicle ran well and appeared to be a newer van. It even had a backup camera. We used the 9' van to move a sofa, a twin mattress and some other houshold items and everything fit very well. The attendant at the BP location was very attentive.
Scott SFor me, I would consider this location excellent because I was able to confidently attach the trailer myself. If I was a customer who did not know how to confidently attach a trailer, I would be unable to pick up the trailer. Overall, a very nice location for a self-sufficient customer. Excellent trailer with all lights operating and good tire tread.
Andrew S