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Lance M
Customer Reviews for McCoys Auction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was unattended and no return receipt documentation. The staff was helpful but the return Was not logged in as returned until I called 2 days later to check on it.
CYNTHIA OBetter communication with the locations. Was told they had not received information for what I needed. It finally came in while we were waiting. Dispatch never called them so I was told
Ricardo BCecil and Johnathon are now my go to people when I need to rent from U haul. They were both very friendly and I enjoyed doing business with them.
Terry OGreat experience quick service and hookup
JEFFREY REverything was fine. I appreciate Cecil.
RALPH PSite was closed during “open hours” when I dropped off the trailer.
MARVIN FThe instructions on where to place the cargo door lock was confusing.
Rick CThe owner was so friendly, probably the friendliest U-Haul rep we have dealt with in years.
Allen HHowever, it was great not having a conversation with either men there when I dropped the trailer. No hello, thank you, no welcome. Not a word about the transaction being complete. Both just walked off. Shame on me expecting some type of professional courtesy.
MARCUS COh am satisfied with the service.
Isidro GY'all changed me for service that was already done
RICHELLE RI rent frequently from McCoy's. They always provide great service, bend over backwards to take care of any needs that I have. I definitely recommend them. CR
Claude RStaff was very nice and helpful. I would recommend this location to everyone.
NADINE CNothing, everything was great.
Deborah SI rented at location in mineola, Texas, when I arrived to pick up I was informed the location had been moved to grand saline. This cost me extra mileage and an extra hour and a half in my rental time. Also cost me extra money because I had people hired to help me move. Have used uhaul several times and honestly probably never will again after this experience. Both locations stated this is a common problem done by the corporate office.
Christi ESuper friendly guys. They always do a great job.
Stephanie ZNothing. Everything fine.
RALPH DThey were extremely helpful & helped me hook up the trailer. The was an issue with the light hook ups due to a short in the wiring. The owner helped me troubleshoot the issue & got me on the road.
Brittini TThe Grand Saline location is the absolute best experience I have had with UHaul. Great customer service made for a great experience!
Jonnie REasy super-quick
Marvin FThe app to check in and out of the rental truck is impossible to use. Several pictures were taken of the I.D. used to match the one on file and it constantly failed. This app needs to be revamped to make it consumer friendly and effective for the website.
Samuel TI rent trucks from McCoy's pretty frequently. Cecil always takes good care of me. I have never had any problems with any of the equipment. The service is quick and efficient and I will continue to rent there.
Claude RArrived late for drop off. Easy drop off. Mr McCoy was very friendly.
Ryan KTruck had a bad shake at 60 plus mph
Robert RThe auction office/area was very cluttered. The person who checked me in and out was extremely pleasant but she needs a new computer and a laser printer.
Denise KGreat service and friendly staff. Very informative and helpful. Would recommend.
jennifer hNothing that I can think of- thank you for your business!
Misty RGreat customer service take care of the customer
cecil mThis has great customer service way then the u haul company lots I would rather do business with the small lots company own u haul have very rude people
CECIL MThe lot was over crowded and difficult to navigate. However, Jonathan was very helpful.
CHARLES DDiscovered that this location did not report trailer as returned on 6/17/2022 when I returned it.
Tommy SGreat service! Will recommend
KRISTI MNo parking and very crazy because of the auction going on
Timothy CVery easy pickup. Excellent communication with me regarding the trailer I was picking up. Cecil called to reassure me that he would have the trailer I wanted when I showed up. Very friendly and helpful.
Doug OPlenty of equipment. Easy access.
RALPH DOwner went of of his way to accommodate us. Friendly, Practical. Helpful.
DANNY DExcellent customer service!
Lori RSeemed to have confusion over the location we were trying to drop off at in Austin.
Mia DIt was trashy and very uninviting. There were confederate flags on the wall and I would presume if you were a minority you would feel very uncomfortable and uneasy being there.
Marcel SThe customer service was outstanding at this location. I had no negative issues during my visit. Also, they double checked the lights on the trailer and my truck to figure out why they didn't work correctly during my transit from VA to TX.
JOHNNY CI dropped off after hours, so I cannot rate custo.er service. The locations was a bit difficult to find on Google maps, and not well lit, but was clean and easily accessible with the truck. Based on my need to drop off after hours, I would still recommend this location.
SIOBHAN W