The vehicle was not cleaned inside and outside and reeked of cigarette smoke. We had to keep the windows rolled down so as not to inhale the odor. My billing was inconsistent with what should charged for a one day rental. Still waiting for customer service to return my call.
TELESSA S
Customer Reviews for McDaniel A/C & Appliance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr Mcneil is a great host and I am very pleased with the service!
LUIS RVery courteous
DAVID DFriendly and quick service.
SARAH Samaz<ing people, equipement in great condition, peopel friendly thanks
JAVIER MThe sales rep was pleasant and personable.
ANDREA PAwesome 👌
IRVIN SLearn how to run a business
ALLISON SPayment did not match quote given, No one every replied to my several emails and calls for a response
Angel CExcellent staff
CALVIN FWe are an older couple who had not rented a moving truck for a few years. We found the instructions horrible and it was not explained to us how we had to use the U-Haul app for everything! Then after 30-45 minutes of the app not working we finally got into the truck to discover the dolly I ordered was not in the truck. We would not have been able to move our belongings if my brother in law had not been available. Also when I ordered the truck was not told the locations I wanted were not available taking us out of the way. Then you charge me $6. for a gallon of gas. No I will not use you again or recommend you!
lucretia sReally easy process and friendly customer service.
ELIZABETH SEverything was wonderful. I even had to keep it longer. Very nice and understanding people. May want to put a light by the after hours return key box.
TEARNEE HThere is no need for improvement. There were problems that I encountered that resulted from the impact of Hurricane Milton. The McDaniels were very kind in accommodating the unexpected exceptions to the contract. They are good people!
EVERETT SThey are amazing people who care about our community and treat their customers very well!
Laurie SGreat service and very helpful
LAURIE SThis was the first time I ever had a problem with renting from U-Haul. I tried U-Hauls package deal for a week. The package deal was not explained to me that I was paying .89 cent a mile and that the insurance was $105.00. I feel I was misled on this contract. I could not return the rental on the due date because they were closed for Labor Day, and I pay cash when I return. I called U-Haul for advice and spoke with Dominick; I was advised not to leave cash in the box, so I requested to extend the rental for 3 or 4 more days. Dominick advised me that it can only be extend under the same package deal "that I did not need". To avoid charging the credit card on record I told Dominick that I will just make the "PREVIOUS Rental Only" on a different credit card. Dominick asked me to give him a minute to pull up the screen to make the payment with a different credit card. and said he made a mistake and submitted the payment for TWO PACKAGE DEALS that I did not want and that he cannot cancel it. THIS WAS MADE WITH OUT MY AUTHORIZATION. I was forced to pay for the two package deals @ .89 cent a mile and the $105.00 for the insurance, that should have been .49 cent a mile and $49.00 for insurance. I am still waiting for a response.
JEANETTE HIt was the easiest U-Haul pick up I’ve ever done!
Glenn PRichard and Julie are the greatest...make the process simple and easy and are always down home friendly. Use them for 98% of my rentals.
Scott MThey were very friendly and hooked up my trailer. I would go there again.
JEFFREY SGreat communication really really polite. Will recommend this location for anybody.
Omar pI have rented many, many times from various U-Haul locations and McDaniel's is the best service I ever received. Professional, Easy, Fast and Friendly. This is the place to go for best service.
JEANETTE HThe McDaniel’s are awesome!
Luke SCustomer service was outstanding - great experience with this location. The only issue I had was a minor hiccup with using the equipment check in feature on the app - it locked while uploading photos and wouldn’t allow me to complete the process.
Roger FJulie was very nice
GARY CVery good people easy rental
Anthony NThis location is Amazing! The Staff is Welcoming and Friendly.
Lisa VNothing
Timothy BPerfect rental.
ROBERT DNa
king yVery nice friendly and professional great place to rent a U-Haul truck
Anthony FOutstanding staff and equipment was in order. Next rental will from them.
Rhonda WThe original U-Haul I scheduled was unable to pick up due to the person that works that location did not set up the lock boxes. So I was unable to get a truck at the time I wanted and had to wait another hour to pick up a different truck
Destiny SI arrived at night and the lot was pitch black. It was hard to see where to park and I did not feel safe taking the drop off pictures. Lighting in the lot would have made a big difference.
Taylor MA pleasant experience all around.
Jeffrey SProvide her with some more help
Howard MI returned the unit at 10 AM this Sunday morning a few hours early was not due back till 3 PM. The day was a bust it rained all day.
MARK PI used only once, that specific location was very convenient. Office was kind of messy, but service was very good
Tatiana MYour app. should be updated so when I returned your trailer this location would show up for proper return
Kent SReturn the equipment were you moved like the trailer, they were very kind I will rent from them again
Tania QThey were nice and awesome.
Chanel WKeep up the great service!
BRANDON BI dropped the rental off at this location and the next day I received a text from U-Haul telling me to turn equipment in at different location .
Keith RGreat customer service
Bruce WIt would be nice if u haul also offered rental of regular utility trailers.
Duane LEngine light was on in truck.
Sonya TNothing. This location is amazing. Very friendly and helpful.
Salvatore SUhaul is a rip off. For an average of 150 miles a week for 5 weeks it cost me 1700.00. Lesson learned.
Sean CEllos me cobraron loq no tenian q cobrar y Nome debolbieron dinero
aponte bService was very respectful and nice,,, thank you.
Jerry NWas charged twice for my rental
anthony pEasy check in and check out process. The lady at the front desk was very nice and helpful. I was running late by about 35 minutes and I called to let her know traffic was backed up and she kindly adjusted my pickup time. I was able to pick the U-Haul up in less than 10 min tops and literally took me two seconds to drop off the keys to the front desk.. my bill was created almost immediately after leaving.. the office worked fast and was able to accommodate me during my move. I don't think I'll be needing another U-Haul anytime soon, but I will recommend this location. Thanks again, -Happy Customer
Maryia TNo improvement needed at this location. They are very friendly and helpful.
Salvatore SExcellent service! Great people to work with!
Bruce W