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ERIC K
Customer Reviews for McCaleb Road Storage II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was top notch.
Luke GGreat customer service.
JAMIE PGreat folks that really care about customers.
Jesse BNothing, It was Excellent 👍..
JEFFREY SGlen was awesome - very nice man, very professional
Randall DEverything was done with professionalism and I’m grateful for my experience!
Vernon TNothing needs to be changed. They were friendly and professional and the equipment was as expected. Very easy to rent and return.
CRAIG CVery clean and well maintained location. Thank you!
GUSTABO Llocation was changed the night before and was 45 minutes away. They did not have the furniture dollies or hand truck that we requested. They added miles to the total since it was so much farther away, its frustrating to have it changed the night before.
DAVID BI received a $240.00 charge for one day rental. We were 45 min late and charged another days fee which I understood. But that should have been $39.00 only. I will not be using them again. I’m a veteran and expect much better than this. I will share my experience on every veteran site I am a member of I will encourage all veterans and realtors to look else where for a U-Haul.
CARRIE Vna
WILLIAM CI cannot think of anything I'd want to change. The staff was excellent, equipment well-maintained, and the service cost unbeatable.
LUKE GWe were paid for a appliance dollies and it was not in the truck. We went on a Sunday and used self check-in/out. I even went by the day before to order it and they said they were going to put in it the truck right away and they did not. If I did not go spend the money on having to buy an appliances dolly our day would have been a waste. Thankfully I was able to find one and we were able to still move. With this mess up we could have been out more money and time. Very disappointed.
Jenny CThe customer service was excellent. I will ALWAYS recommend & use this UHAUL location in the future!! Can't say enough about this location!!
MARK KThe Uhaul app was not so user-friendly. I had to customer service and go through uhaul.com to get the code for the key box.
Sara HLocation was great and people were very helpful.
Ryan BOnce again, no phone service. Hard to check out
Justin HRip off artists
Michael MGreat customer service. Clean equipment
Tammy MThe U-Haul app is very difficult in getting the pictures on turn in accepted and very slow. Not worth the pain. Love the location- hate your system
Clifton TThe location was fine. The number listed on the uhaul app for this associated location stated in the automated voicemail that uhaul did not operate there... very confusing. The problem I encountered was I was there for over an hour trying to get the app to load. It was very frustrating and ate into our loading time. I was on the phone with a customer service rep for around 45 minutes. I was hoping to receive some portion of my reservation costs back due to the inconvenience and stress it caused.
Grace CExcellent staff and service at this location. Very helpful.
Misty TNothing comes to mind. Excellent customer service.
ALICE BI rented a truck with a dolly. It would have been helpful to provide a strap to tighten the dolly in the cargo area so that it does not to move around every time the truck brakes or accelerates.
Johannes SI am so happy wih the service. Excellent , very friendly and great comunication between the agent and. They answered all my questions and helped me during the whole rental process .
Armando TI wanted to use the McCaleb Rd address for pick up. However I couldn't reserve it until the Wednesday before because it was a short term, 1 day rental.
Wayne RI have been back to this location twice because of the following: > it is safe > it is clean > it is organized > it is accessible to me > it is friendly and professional
James AIf you are going to rely on customers to return the keys and/or locks, it may be good idea to have a bigger sign or maker that stands out and place a visual description on your note where to leave the lock and key. In short, I do not know if you realize how much black iron fence I had to walk to find the orange box that happened to be blocked by parked truck (s). You may want to put a sign with an arrow that stands high.
James AI can’t say enough about this facility and the people running it are of the highest quality and finest character and most friendly and helpful bar none then I have ever run across. I know this may sound a bit over the top but they truly are outstanding. Nothing to improve on in my opinion. Just top notch UHaul is fortunate to be associate with them.
Mark TGreat service from everyone. Very friendly & helpful team.
Alvin SExceptional Place to Rent From
Kelley SThe staff at this location is helpful and pleasant. I don't like U-Haul's policy to not guarantee equipment will be at the chosen location.
Kristine PAmazing customer service!!
ANDREA PMichelle called and noted that I had left an item in the truck. They set it back for pick up later
Bill SThe location was the nicest uhaul store I’ve ever seen. Customer service was also fantastic. The uhaul truck however ran extremely poor.
Dennis OYes I loved that I didn’t have to talk to anyone I just left the key on the box and then it was also a nice location
batrece wImprove the Uhaul website! For a company as big as Uhaul and who has been around as long as Uhaul, checking in by phone and navigating the website is just awful! Thank goodness the location was open or I would have been unable to pick-up my rental truck.
Don HExcellent experience! Thanks!
James GEverything went really smooth. Customer service was great!
David APeople there are friendly and very welcoming.Good to know there are good people in Montgomery County where she’s going to be living with her children.
FERNANDO DVery Professional service. Everything was clearly explained and no surprises. The vehicles are in great shape and in good running order. I highly recommend this facility for your all your rental needs.
Ronald EI’ve rented trucks MANY times. This facility , staff, & service is the BEST I have ever used. Friendly, helpful, professional….no complaints or troubles at all!
Donna MFriendly fast helpful
Kristopher DAwesome customer service!!! The truck was very clean.
Taz DEasier then I thought, it was a breeze checking in the truck, no issues and the staff was prompt and friendly!! Thanks uhaul for making our move a lot easier and no problems!!
Mark GSuper nice people.
Jennifer MGreat service and friendly staff. 2nd time renting from this location. Highly recommended!
Branden BQuick customer service, clean and pleasant office and crew.
Ashraf MOriginally scheduled pickup at an unattended location using 24/7. The system would not allow me to complete transaction. Had to call customer service and ultimately had to go to alternate location.
Dasvid B