Customer Reviews for McFarland 400 Storage
(U-Haul Neighborhood Dealer)

1,790 reviews

215 McFarland Pkwy   Alpharetta, GA 30004

(770) 752-0401

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(770) 752-0401

215 McFarland Pkwy
Alpharetta, GA 30004

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No complaints at all

Annalise Z. 
Rating:
4.0

Fast service , and vehicle availability was great .

Rafel A. 
Rating:
5.0

Customer did not leave a comment.

Annalise Z. 
Rating:
5.0

Super commendable service from the store.

Vijayanath D. 
Rating:
5.0

Customer did not leave a comment.

Debby M. 
Rating:
5.0

Very helpful staff

MILIN S. 
Rating:
5.0

Customer did not leave a comment.

Enrique A. 
Rating:
5.0

Customer did not leave a comment.

Michele T.  |  Overall Experience 
Rating:
5.0

Big Shout to Andrew.. Very helpful person. Shawn is awesome. You guys are really great.. very courteous and maintain the facility really well. My Big 5 stars to the the team.. Happy Holidays guys! wish you a very happy Merry Christmas !

Khaja Pasha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNON DALE G. 
Rating:
5.0

Always available, responsive, professional

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Leon S. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Newer trailers and equipments.

Ali R. 
Rating:
5.0

Customer did not leave a comment.

Judy K. 
Rating:
5.0

Customer did not leave a comment.

SANDRA F. 
Rating:
5.0

15' truck was clean and in a good condition. Excellent customer service! If I need a truck, I would rent at this location again.

NGOC B. 
Rating:
5.0

Customer did not leave a comment.

sarah s.  |  Overall Experience 
Rating:
5.0

Amazing customer service. In and out in few minutes. Truck was guaranteed. Overall pleased with service. Cheapest prices. I shopped around, and happy that I chose uhaul over others.

Shaikh W. 
Rating:
5.0

Customer did not leave a comment.

Tina M.  |  Overall Experience 
Rating:
4.0

Please move the key box to a better visible location. That was challenging not to have a customer parking location. I had to arrange a pick up for myself.

Timur B. 
Rating:
5.0

Customer did not leave a comment.

Bruce W N. 
Rating:
2.0

Huge hassle using U-Haul app. Why ask for multiple forms of ID when you know your customer will be onsite???? Then, trying to use alternate verification methods, it does not work! The U-Haul person was helpful, but took much longer and had to present payment and I'd again. I mean, WTH? To top it off, the truck was not fueled and took more time to get on the road.

Thomas F. 
Rating:
3.0

Customer did not leave a comment.

ERIC E. 
Rating:
4.0

Customer did not leave a comment.

Shavon T. 
Rating:
5.0

Customer did not leave a comment.

Vinita K. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
5.0

Andrew was very professional and knew everything about the process!

Claude S. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

The guys here are extremely friendly, knowledgeable, and helpful. On the U-haul side, everything is great. I just wish they would get a port-o-potty that wasn't so disgusting.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Mevlut B. 
Rating:
5.0

Everything was perfect!

Annalise Z. 
Rating:
5.0

Customer did not leave a comment.

Raman S. 
Rating:
5.0

I thought I was going to do a bad review due to a small misunderstanding, but I have to say Shane, stepped in and made things right. Everything was awesome until the end, but everyone was trying to close the location at our return time so I understand why things almost went sideways. I usually rent from Penske, but they had no availability. Thanks to Shane I will definitely use U-Haul for my moving happiness in the future . Thank you!

Timothy J. 
Rating:
5.0

not a thing all isgood

William B. 
Rating:
5.0

Easy process. Convenient to my storage unit

James S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE S. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
3.0

Customer did not leave a comment.

Mohamed I. 
Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
1.0

Customer did not leave a comment.

Taneha M. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
3.0

Customer did not leave a comment.

Frederick P. 
Rating:
4.0

Customer did not leave a comment.

CHETAN D. 
Rating:
4.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Allan L. 
Rating:
5.0

Customer did not leave a comment.

Escalante R. 
Rating:
5.0

Everyone was very friendly and helpful.

Timothy W. 
Rating:
5.0

The gentleman was very helpful, covid practices in place and it was a great easy experience from beginning to end!

Katherine C. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Great customer service. Easy process and very friendly associates! We are moving and everything has been very stressful but renting the truck from this location was completely stress free. Thank you!

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

ANTHA R. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

The steering on the truck was a little loose, needs to be checked

wARREN H. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Shane B. 
Rating:
5.0

Customer did not leave a comment.

Max S. 
Rating:
5.0

Customer did not leave a comment.

Sherri M. 
Rating:
5.0

Easy pickup and drop off. Great servive

Mark G. 
Rating:
4.0

Location was hard to find did not map on GPS well

david P. 
Rating:
1.0

You guys charged me 38 dollars on something I wasn't told and there's no info on the charge!

Raven W. 
Rating:
5.0

Very Courteous and nice the truck Was very clean and they were on time thanks for the help

CEDRICK L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

When I found out the 20' truck was too small, this location had a 26' truck for me the very next day. As well, they charged me $0.10 a mile less than the typical rate, so I'm very pleased with their friendly and generous service and won't hesitate to recommend them to anyone who asks!

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Not a thing

GAIL A. 
Rating:
5.0

Customer did not leave a comment.

Cori C. 
Rating:
5.0

Open more early

Alexis V. 
Rating:
2.0

Trash left inside and dolly like rented

Zachary K. 
Rating:
5.0

Friendly and personable staff. The rented van was clean. I was happy that I was able to leave my vehicle there while I used the van for the day. Even parked the rented van over night to pick it up the next day since it was reserved for 2 days. Highly recommended.

Shirley D. 
Rating:
5.0

The client service at this locations was great. One other time I tried to pick up a truck after hours at a different location and it was so painful that I canceled. If you are interested in getting more customers please improve the online process.

SANTIAGO N. 
Rating:
5.0

Everything was excellent and I cannot think of one thing that can be improved. THANK YOU!

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Sedem K. 
Rating:
4.0

Customer did not leave a comment.

sean M. 
Rating:
5.0

Was very surpassed to arrive and see sign on front of building "DO NOT ENTER" seems they are allowing anyone to enter office due to COVID, had to stand outside and was handed paperwork and pen on clipboard. Employee was nice just said sorry it's policy. Ironically enough if 6 ft personal space is the objective, it's not working. This is the only business other than medical office I have been to in last 2 months that have anything remote to this in place. With all the protocol, why not require a mask as well or better yet change your policy. Plus if your going to handle business in this manner let clients know upfront when they call to make reservation or check if equipment is available. Both Andrew & Shane were very professional, helpful and knowledgeable.

JACK W. 
Rating:
3.0

The windows and front glass were very dirty. Van was out of washer fluid.

David G. 
Rating:
5.0

The U-Haul was very clean and had no issues in the renting process. Location was convenient and I would definitely rent from this location again. Shout out to Shane for being so nice and helpful. Thanks!

GLORIA B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

All grate

GAIL A. 
Rating:
5.0

All good

William M. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Good and Friendly service ....

Adwaitya T. 
Rating:
5.0

Customer did not leave a comment.

HOWARD M. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Great Service !!!

Boaz Z. 
Rating:
5.0

Great customer service with everyone we came in contact with

Cheryl C. 
Rating:
3.0

I rented a 5'x8' for a week, checked it out before I left but failed to notice one tire was badly “cupped”, probably due to suspension issue or similar. Did not notice till I had trailer loaded at 3:00am, was a tough 700 miles of towing as trailer did not track well and was vibrating. Would have been ok around town but was not an easy highway experience. Trailer was otherwise good.

Ross B. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Rad M. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Customer service was awesome. I highly recommend this location.

Gregory H. 
Rating:
5.0

Andrew the Manager and Rachel went above and beyond Customer Service. They were knowledgeable about their services and it shows!!!! Kudos UHaul, Andrew and Rachel....

Mary H. 
Rating:
5.0

I have rented many many U-Hauls over the years snd this is BY FAR my favorite location!

PATRICIA A. 
Rating:
5.0

Customer did not leave a comment.

Boaz Z. 
Rating:
5.0

Best U-haul experience in 8 years since moving to Atlanta!

Darryl B. 
Rating:
5.0

Customer did not leave a comment.

MAX S. 
Rating:
5.0

Very friendly and helpful, very reasonable price.

Jerry W. 
Rating:
5.0

Friendly staff. Very helpful. The unit was clean and ready to move in.

Stacey N.  |  Reservation 
Rating:
5.0

Very friendly helpful people not to mention convenient storage unit.

CHASITY H.  |  First Impressions 
Rating:
5.0

Excellent customer service , very friendly. Clean facility.

MELISSA S.  |  First Impressions 
No reviews have been submitted for this location.

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