Good job
daniel b
Customer Reviews for McFarland 400 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and helpful. The local manager was more than generous with our 6 day long distance pricing at $1900 compared to Penske at $3500. Cheers, Don
Donald BThe app continuously closed forcing the process to start over on 3 separate occasions before failing entirely. No one on prem to assist was advised to proceed with dropping the keys in the lock box by customer service
Leah Tlocation was good, Both mine and my wife's phone would not Geo-Locate to the location for self check-out..... so needed lots of help from on-line staff. Truck was OLD and didn't break down.... but didn't run well.
JOEL BThe woman I spoke with seemed in a rush to get me out of the building. I asked if I could buy some tie-downs and she completely ignored my request and said this transaction is separate. Yeah, I get that but I asked if I could buy some tie downs not if I could include them include them in my order. Also, she gave me my total and then immediately asked if I had a card on file to charge. I said I wasn't sure but she said I did amd immediately changed the card before even asking if I wanted to use it, which I did not. I asked if I could use a different card and she said no this one was already charged. Really would have been nice if she asked. At this point, I wanted to be out of there as much as she seemed to want me gone. I'm even surprised she walked me to the truck, to be honest. Also, the blankets I paid for were not in the truck at all even though she made it a point to mention I ordered them. I'm so glad I'll never have to use that location for moving even again in my life. Horrible customer service with a horrible individual.
Justin SIt was a terrible experience. We got moved 3 times to 3 different locations
Daniel KPick up process is nightmarish
Andrea BThe service was great, but the gas mileages were wrong on the paperwork, it said it was 7/8 but it was below 3/4. Which I was charged $19 later and not told until I got an email receipt
tERRY sGreat. She’s awesome!
Dennis GThe truck was dirty on the inside, the windshield was not clean and required me to clean it due to being so hard to see out of, exhaust hanger came loose and banged around while driving, the windshield gasket was pealing off, the drivers door was very leaky and loud thus there might be a issue with the door or its seal, and the gas cap came apart in my hands when I refilled the tank.
David REverything was perfect!
Clint RClean and the representative came out as soon as I arrived and he knew my name … was anticipating my arrival.
ANTHONY SThere was no visual signage indicating the location of the business; the driveway entrance was obscured and the sign had faded to invisibility. The business was up a hill and not visible from the highway. We passed by several times without knowing we had passed the business. The key drop box had been covered with a trash bag and sealed with duct tape, with no indication of an alternative where the key should be dropped instead. The office of the business was locked and closed despite it being during posted business hours. A phone call to the posted office phone number yielded only voice mail with no further instructions. Drop off was an unnecessarily frustrating and lengthy experience.
Kelly HThe online check in process should be easier
FABRINA PGreat service & staff. Used this location several times.
JEFF TExcellent, professional experience - made rental super fast and esay. Will absolutely use again.
Robert WNothing, the process was quick and efficient and the employee was helpful and friendly
James WAlways friendly and helpful, thanks
james wGreat service
juan rTruck had no windshield fuild and the windshield was very dirty
Rudi AThis place is awesome. Great customer service. Shawn is to be highly commended for the service and his professionalism.
Julie SI returned the equipment during business hours and did not realize I ran in a puddle in which the male worker was not there to check me out. I was then charged a $50 cleaning fee in which I would have taken the truck down the street and cleaned myself. The male worker cursed me out when I asked about the late charge. He also left me an aggressive vm after I hung up with phone during his poor customer service. I informed customer service and the manage in that area should be calling me this week.
NASHON WEverything with the check out process was super smooth and the gentleman that helped me was very helpful and polite
Christy LLocation changed 3 times in 3 days. Showed up to one location to get uhaul and they didn’t have it. Had to call uhaul to find another location. Had people waiting to help us move and had to deal with finding uhaul and driving somewhere else to pickup. Uhaul is very unpredictable, not dependable, ridiculous to deal with. Have had this problem many times in future.
Tammy CDrop off process was after hours. Process was very simple and had ample parking
Janet WAll was great! Thank you!
Tifani BExcellent renting experience as always AAA STAFF
CHRISTOPHER DN/A
KEITH BFor little plant mix spills, he charged 50$ cleaning fee
Chandrasekaran RHave the office open so the customer can sit down and wait out of the cold.
Catina CShane is The Bomb! He was so helpful and kind and easy to work with. I had all kinds of scheduling to coalesce and his professionalism made my move glide along seamlessly. I have worked with him before and he and Rachel were both the epitome of #1 customer service!!! I recommend them without hesitation!!!
Jeannie RYou’re good
BILL VN/A
JOY GVery friendly and appreciated help booking up the trailer, plus swapping out for the truck when trailer was too small. Excellent management!
DUANE PAlways professional and reliable
Philip LVery quick and easy pickup and return. Friendly staff
Bob MExcellente Service in a very friendly environment. Easy check in a out.
Wilmer PThank you!
DONALD SNot a thing
GAIL ASimply awesome!! Thanks Shane!!
KEITH WShane was awesome! He helped check me in and helped me hook up the trailer. He was a great help and a good guy to be around.
Russell M