The lady that helped us was so friendly and kind. I would go there againAngia M.
Customer Reviews for McGowen Portable Buildings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wanted to buy bubble wrap. None was There. They called another dealer to get my sign in info. Not good.steve R.
Customer did not leave a comment.George S.
Very nice and helpful. On time.James L.
Customer did not leave a comment.Joe G.
The cab of the truck could have been vacuumed and the back should have been swept out. I swept out the back before use and was surprised with how much I swept out and it look like a drink was splattered on the wall.Beth L.
Customer did not leave a comment.Rodriguez P.
Customer did not leave a comment.Cyndi B.
People were really friendly and very helpful and only place that has a tow dolly on my area. My only complaint was that the dolly I rented had some damage and had no lights so o couldn't tow at night and had to be cautious during the day.JACOB M.
Customer did not leave a comment.Randy A.
Customer did not leave a comment.Amanda B.
The truck had dog hair in it. When my husband was driving dog hair was flying around. It looked as if the truck hadn't been clean prior to our rental. However, we took the truck used it and didn't complain about the dog hair.Jerome M.
Customer did not leave a comment.John M.
It took over an hour to get the paperwork for trailer rental completed and my order was not completed. I also reserved 12 furniture pads, but they were unable to provide them to me.Douglas A.
Olivia was an excellent employee who went out of her way to help. ThanksJames B.
Gas reading was incorrect as well as mileage (100 miles more than actual since agent didn't go out and personally review previous renter)JAMES T.
Customer did not leave a comment.Jerry R.
Customer did not leave a comment.Charles B.
Couple of points: Your online booking reservation system really needs to sync up with your Inventory allocation and location system. I had to spend extra time sorting this out at pick up with the local dealer. He show double booked for the same truck and he only had one. I did get the truck and it was easy to drive, clean and preformed good. But I would highly recommend you consider integrating or configuring your modules and it would improve your customer service. ThanksJeffery L.
the proprietor was not very good at navigating the computer checkout.Peggy F.
Excellent service!!joseph F.
Friendly people, professionalBraxton C.
Customer did not leave a comment.JOHN S.
The trailer had not been swept out. I borrowed a broom from the guy and swept it out. He was friendly and I had no other problems.Terry R.
Customer did not leave a comment.CHRIS H.
Customer did not leave a comment.KEN S.
Customer did not leave a comment.Tonya N.
Customer did not leave a comment.Timpthy G.
Customer did not leave a comment.Adam H.
I had a great experience - Needed a U-Haul at the last minute. They waited on me to get there after hours - Great customer servicekevin M.
Customer did not leave a comment.Matthew W.
Hours are wrong on website. We told him we would be there at 8 he came at 8:30. The office was in terrible shape. We were to pick up at Broadway Drive but got changed to South of Hattiesburg and further for us to godianne T.
They need to check their trucks out more. Cause the abs light came on and it was hard to brake so i didn't get to complete my moveVirginia S.
Truck had bugs all over front windshield and the rest of the front.Curtis G.
Rented the truck for 24 hours and they called me me asking me to have the truck back by 4 pm. We had to hurry our day to get it back because they had another reservation.Bonnie C.
I did not have a problem with the location. My problem lies with being told different things from several different employees and supervisors and the things I was told not being followed through on. First my original reservation was cancelled and no one knew why, then I had to go to a completely different location just to pick up a truck. Was told by a supervisor Missy or Misty that we would get 50 dollars of the cost back because of the hassle only for four days later no refund, no notes of any kind showing in the computer after calling 10-15 time and speaking to 10-15 different people.. When I'm told something is going to be done I'm like most people and expect it to be done. They didn't hesitate to take their money from my account so I expect my 50 dollars to be refunded to me ASAP!melissa K.
Customer did not leave a comment.lyn L.
truck was not clean,check engine light on, oil change overdue light on, check gas cap light on, truck leaked water in on belongings, driver side wiper blad was in poor condition and could not see road very well in rain storm. Charged me double the quoted rate for the insurance. U Haul quoted $32 and I paid $64JOSEPH P.
car was damaged when loading on dolleyJOSEPH P.
Customer did not leave a comment.ZACHARY S.
Customer did not leave a comment.JENNIFER H.
Rental was fine. Rented 17' truck. Shift linkage needed adjustment. I made a note of it upon returning truck. Overall truck ran fine.CHARLES S.
First I wanted information for a rental and the Chevron employee stated "the manager isn't here until the next business day". I asked for a phone number to get more information on pricing and availability and he gave me the number to the gas station. When I called it was the same associate with a dull rude tone that didn't have a clue. The next day I rented the unit for two days and once I got the keys the manager didn't take time to look around the truck for damage or cleanliness. At Budget they come out and inspect and modify side view mirrors to ensure visibility and safety. U haul did nothing but take my money. When I returned the truck there was nobody to come inspect the truck or sign off on return. I feel that U haul needs a face lift with their customer service, as that is what makes a difference in this tough economy. I will not use U Haul's service ever again and I will tell my friends and family the same. Thank you for a horrible experience.JOSEPH F.
Customer did not leave a comment.STEPHANIE R.
I had to wait as the person also helped customers coming into the store for gas or whatever. Wasnt happy that this wasnt a seperate U-haul facility. I also was charged for gas $75. When I received the truck it was at less then half a tank. i had to pay $50 to complete my move and another $10 just to get it back where it was when I left and I was still charged. I was told they tried to contact me and see if I wanted to come in and pay for it, the caller said he was told it was wrong number. It was repeated back and the number was correct. The caller must have misdialed and I paid the price. I used Penske when I moved origanally and will refer them instead of U-haul from this point onl.Melody R.
Customer did not leave a comment.JENNIFER H.
please read the following comments: 1- I had to wait a long time in order to get attention from the gas station manager, who happened to be the casheir and a one man show. 2- they had no dolly to rent, so I had to purchase 2-dollys from Home Depot, plus I had to pay the movers for their lost time. 3- I did complain to the manager about this issues, but he was not attentive enough, nor that he cared. This is the worst experience I ever had renting a U-Hual truck. In sumarry; this location is not well orgenized, nor that they have enough staff to provid adequate services to their customers . I would not recomend this location to anybody. Thanks; Khoussrow Vissi 916-412-5431KHOUSSROW V.
Not much service, more of a drop off location.JONATHAN MONROE C.
Customer service was excellent.Martin L.
Customer did not leave a comment.CHERYL H.
Excellent location, but very difficult to find as there is no signage. Good service.JACK T.
A better check out process in determining final cost and condition of vehicle. I returned the vehicle with no one to verify these things to me.LOUIS H.
There seems to be only one employee who can handle the rentals and he is not always there. When we returned the rental he was not there and could not process the return. Also, when we picked up the rental he was the only one there and had to wait on other customers while doing our paperwork.PAUL B.
Customer did not leave a comment.JANET B.
Only one person was working which made it very difficult to complete the paper work and do the necessary things the employee had to on the conputer.DESIREE R.
Customer did not leave a comment.Pamela H.
Customer did not leave a comment.KAY A.
It was super convenient to where we live and to the storage facility.FREDERICK D.
I had no problems. The people were polite and seemed to know what they were doing.HARRY M.
Danny at this location attempted to be helpful. But his computer system was off for the day, so he was unable to finalize my paperwork and give me a receipt. My rental couldn't be closed out until 2 days later when the manager returned to the location.TIMOTHY T.