I was charged for 3 days and only used for 2BRANDON F.
Customer Reviews for MEA Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was the worst I ever driven, the place was closed so I was stuck with it. The number to the place was not the correct number. I really want my money back.CYRIL N.
I will NEVER RECOMMEND this location EVER! Not only was the vehicle filthy and nasty and I had to report that, the worker overcharged me in different areas including the cost per mileage and what time I returned the vehicle. I had to call U-Haul customer service again for them to refund me for his additional faulty behavior. He should not be a manager or work for U-Haul if he can't handle it. I will definitely advise my friends and family of this incident and to never use this location or possibly use another service because of this poor experience during a time of COVID.Clarissa H.
Very good customer serviceEmad A.
Trying to overcharge for everythingcalehea M.
Location a bit hard to find in shopping center (signage/address should be clearer).Gregory D.
Nice customer serviceBethany C.
Customer did not leave a comment.andrew P.
more communication, the 2 gentlemen were great, personable and worked hardJacqueline V.
Customer did not leave a comment.Deborah H.
Spent so much time cleaning out the truck and it ran horribly.Nathan G.
The place had not unsullied signs. The address took you to a location a block away.Bruce L.
Customer did not leave a comment.LEWIS T.
Customer did not leave a comment.Ayah S.
Customer did not leave a comment.IMAD HAMD H.
I was over charged and currently trying to get my money backLESLIE M.
Customer did not leave a comment.IMAD HAMD H.
Customer did not leave a comment.Mel K.
Customer did not leave a comment.Hurley W.
Customer did not leave a comment.Theresa W.
I requested a appliance dolly. And they didnot have one i had to rent one from homedepot which was a big enconveince.Rich T.
Customer did not leave a comment.Jerome G.
Customer did not leave a comment.PRINTELLA Y.
rep said the network kept crashing. checkout took 25 minutesJon J.
I had to wait a long time for service, and they had no shipping blankets.Jeffrey H.
Customer did not leave a comment.lisa N.
I wouldn't do anything. Staff was very helpful and courteous. Would recommend to friends and family.Philip P.
I was charged an extra 40.00 they said I was 40 minutes late. I did not get out of the first U-Haul place until 6pm.mary A.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.PAUL C.
Customer did not leave a comment.JAMES W.
i might never rent a U haul again after this experience. The truck was Filthy and it smelled. The store was dirty and the owner was not helpful or friendly. This was upon pick up and drop off. Same person and same bad attitude. I can't say enough bad things about this experience or location. I rented a 15 ft. Last month from Kansas City and it was wonderful. Clean, nice truck and very helpful. The exact opposite of this. If this dump keeps it's rental license UHaul will continue to lose business I'm sure. Sincerely John Harrelljohn H.
Two comments: The truck had some damage which allowed water leakage. This was on the contract but was not pointed out to us by anyone when we rented the truck. I know, read the contract, but it would have been helpful to have this pointed out. Thankfully no damage was done to my cousin's property, but he was upset to see that water had leaked into the truck. Also, I was not aware that the truck had been modified to not exceed 75 mph. I understand this was for safety reasons, but knowing this in advance would have been helpful. Otherwise, the staff at this location were super friendly and patient during the rental process. Since I do not live in Illinois, I don't think anyone will ask me to recommend it, hence my answer to the last question. Thank You.STEVEN K.
Customer did not leave a comment.karen Z.
The uhual smelled like smoke and was dirty. But very friendly and professional staff.Brittney G.
The attendant didn't proactively offer up instructions; I had to inquire. Also this was not the pickup location I had requested. I didn't receive notification of the change until I went to the first location. There were items in the truck upon inspection. I was told to keep or dispose of them. Why was that my responsibility?Don R.
We had reserved the truck 2 weeks in advance and were suppose to pick up at 10am. When we got there, they told us that the person before had not returned the truck yet and that was the only truck available. None the less we did not get the truck till 4 1/2 hours later. So I recommend if you need a truck, rent it somewhere else. somewhere elseJames S.
I was rushed to get the truck back. in my hurry I left my phone in the truck and since then my Facebook page has been hacked my checking account has been hacked to the tune of $1100Philip B.
Uhaul lied about the size of the truck. Uhaul is a Scam company that tricks people by advertising the length of the roof of the box as the length of the truck. I will Never do Any business with Uhaul for the rest of my life.NICK S.
The male who checked us in had no idea what was going on or how to correct the issue to accommodate us. He even had to call other employees and still messed up. I was also charged incorrectly and this whole thing was a terrible ordeal. I have never had such a ridiculous time renting a truck.DENISE R.
Very Pleased!!!!marlene G.
Nothing could nave been better...it went perfectly well.william C.
Customer did not leave a comment.DAVE M.
Nothing it was nice.TYRONE M.
Customer did not leave a comment.HEATHER B.
they charged me $68 for gas???? I stopped and put in 2 gallons. I only went 28 miles???JERRY T.
Customer did not leave a comment.Katy G.
Customer did not leave a comment.DANA D.
I was very glad to find I had a truck with only 1,200 miles! My 150 mile ride was great with A/C and iPhone friendly gadgetry. Things have come a long way since my last truck rental 14 years ago.JOHN B.
Driver's side floor was all muddy from a previous renter Truck floor had not been swept and had various bits of litter.KEVIN H.
They were very friendly and helpful would highly recommend them to all my friends and family.ALLISON C.
Customer did not leave a comment.CRYSTAL S.
Customer did not leave a comment.Rosanne A.
Customer did not leave a comment.Patt M.
I will never go back to this location. Overall just a bad experience!Deanna T.
I wanted an explanation of my bill and could not get one.MARK R.
Staff where great! They were very helpful in my move. They would bend over backwards to help. The plaza where I picked up the truck was perfect, it was clear and was easy to drive out of and into.ASHRAF D.
It was after hours did not have interaction. It would have been helpful to have a larger sign letting us know it was a u haul drop offCHRISTINE W.
They were very friendly and accomodating. They answered all of my questions and got me on the road quickly.PETER J.
Customer did not leave a comment.GHAZI A.