Customer Reviews for Mendenhalls Garage
(U-Haul Neighborhood Dealer)

1,037 reviews

2963 Telegraph Rd   Elkton, MD 21921

(410) 392-4701

Hours

  • Monday–Friday
    7:30 am - 12 pm / 1 pm - 6 pm
  • Saturday
    7:30 am - 12 pm / 1 pm - 3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(410) 392-4701

2963 Telegraph Rd
Elkton, MD 21921

Services at this Location:

Hours

  • Monday–Friday
    7:30 am - 12 pm / 1 pm - 6 pm
  • Saturday
    7:30 am - 12 pm / 1 pm - 3 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joshua J. S. 
Rating:
5.0

Great experience

BRUCE M. 
Rating:
5.0

It was a great experience all the way.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
5.0

Customer did not leave a comment.

Kristin W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Very nice and friendly people and made the drop off quick and easy.

jo ann P. 
Rating:
5.0

Customer did not leave a comment.

Dan Z. 
Rating:
5.0

Customer did not leave a comment.

Winston C. 
Rating:
5.0

First attempt at picking up was in Smyrna , Delaware...bald tires...worn out strap...forced me to drive 1 hour for a good trailer...should of got the trailer a day earlier...I learned....but u haul did authorize a refund...thanks again u haul .

Bruce H. 
Rating:
5.0

Just wish there were more locations where I could have reserved a 24 hour turn-around trailer. Reservation bounced to two additional locations before ending up at the furtherest one.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
2.0

Unfortunately out of all the times I rent a Uhaul this experience was the worst. So first let me start by saying I had a reservation with a different site, however to our surprise no one was there and the number on file I contacted numerous of times and it went straight to voicemail. I contacted Uhaul again and they changed my site which was 25-39 minutes out of my way. Upon my fiancé arriving we received the worst customer service between the husband and wife duo. Honestly my fiancé felt racism vibes. He wasn't greeted, and almost felt that he was a burden he couldn't wait to get out of this establishment. They were giving him a hard time and just outright rude. This experience was terrible and I can assure you I will never use that location EVER AGAIN!

Anastasia K. 
Rating:
5.0

No comments, service is excellent!

joy L. 
Rating:
5.0

Great people great people

MARCO C. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

larry C. 
Rating:
5.0

Great service. Above and beyond. They will be my " go to U Haul" from now on!

THOMAS D. 
Rating:
3.0

The passenger rear view mirror was broken and had 2 mirrors taped you couldn't not see out of and a third in the bottom that was cracked and pointed at the ground so you could not see. If I had the time I would have cancelled and went and found another truck. I was advised in a “oh by the way” after I paid when they gave me the key

Elizabeth P. 
Rating:
5.0

Excellent experience

reginald P. 
Rating:
5.0

Quick and easy check in and check out. This is the second time renting here and couldn't be better

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Rental experience was excellent.

MARTIN H. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Prompt and friendly service...

David H. 
Rating:
5.0

Everything worked fine. No changes needed.

George S. 
Rating:
5.0

Nothing It was an easy transaction! Staff was super helpful and friendly.

ROBERT H. 
Rating:
4.0

Van smelled like farm animals but ran well and did what I needed it to do

Victoria C. 
Rating:
5.0

First rate experience. The Mendenhall's were terrific in setting this rental up.

DAVID J. 
Rating:
5.0

Such a great couple that run this shop, very friendly and had everything ready for me.

Joe P. 
Rating:
5.0

They were amazing. Nothing to improve, just keep up the great work and suppirt

Jacob S. 
Rating:
5.0

The location was great and drop-off was simple and quick. Again, I will never recommend U-Haul to another person for any form of rental. The situation the company's appointment system and lack of staff placed me in while already dealing with the stress of an out-of-state move has ruined the company and all of its products for me.

Francis S. 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
5.0

The rental people were very friendly. It was a pleasure to do business with them .

Timothy S. 
Rating:
5.0

Perfect, seamless experience. Thanks Mendenhalls and Uhaul !

Thomas M. 
Rating:
2.0

I received a truck with 159,000 miles on it at Mendenhall's in Elkton, MD. The office was hot. It had no air conditioning. It was full of flies. The staff was short and not willing to take the time to answer questions I had regarding best practices with a large truck. I had a 550 mile trip to make from Elkton MD to Hampstead NC. I couldn't go above 60 miles per hour the whole ride because the truck felt like it was going to wobble off the side of the road. The steering wheel was at 11:00 and 5:00 driving in a straight line. The engine coolant light came on the day after I got down to NC. It turned off after I filled the gas tank. A 7 hour drive took me 9.5 hours. I was scared for my life. Thank God I was able to make it in one piece. I can't believe Uhaul would have rented me such a terrible truck for a 550+ mile drive. Very disappointed in this experience and plan to take it to Google reviews, BBB and Department of Transportation complaints division if I'm not offered some sort of partial or full refund for my horrific experience within the next two weeks. I can be reached at 302.545.7368 if Uhaul senior leadership wants to remediate this experience and make me whole. I ask senior leadership to ask themselves, “would you have let your 70 year old mother drive this truck from Pennsylvania to North Carolina?” If the answer is no, which it should be, then you might consider refunding me in full for this rental. Otherwise, I plan to escalate this to the Uhaul executive complaints department and various organizations as stated previously.

ERICH M. 
Rating:
4.0

Customer did not leave a comment.

Harry G. 
Rating:
5.0

Great experience! Owner was pleasant and helpful.

Robert E. 
Rating:
5.0

They was the best

JOE C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Second time renting from this location. Top notch! Highly recommend.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Allan O. 
Rating:
5.0

Great rental. Enjoyed experience! Will rent again.

Stephen O. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Very nice people, will try to go back to this place next time I need a trailer

Alejandro A. 
Rating:
1.0

The equipment they tried to give us was different than what we pre orderd luckily I caught it and got them to change it to the right equipment. 6x12 trailer had no ramps to load a mower, which we percisely asked for hence only reason getting trailer was for getting a mower...

Caleb D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY P. 
Rating:
5.0

Great service, fast in n out service, respectful n professional, thank you Mendenhall garage. Would recomed to anyone wanting to rent a uhaul,

DANIEL M. 
Rating:
5.0

The staff was fantastic. They did everything! Made it so easy!

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

PIETRO V. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

No negative issues easy pick up and drop off Great experience

John C. 
Rating:
5.0

Customer did not leave a comment.

kathy S. 
Rating:
5.0

Customer did not leave a comment.

erenst L. 
Rating:
5.0

Equipment was nit a one way. I had to take back to same place when another U Haul center was closer.

James S. 
Rating:
4.0

Customer did not leave a comment.

Salvador N. 
Rating:
3.0

Customer did not leave a comment.

Alessandro I. 
Rating:
5.0

Great bunch of representatives.

Christopher S. 
Rating:
5.0

Everything was wonderful they even fixed our hitch so the trailer wouldn't be too low ... thank you so much

LEIGH G. 
Rating:
5.0

Customer did not leave a comment.

ARIC L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Cant think of a thing.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

MARY P. 
Rating:
5.0

Customer did not leave a comment.

MARIE W. 
Rating:
5.0

Customer did not leave a comment.

MIKE P. 
Rating:
5.0

Can't think of anything to improve upon, everything went great.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

No improvement needed - Mendenhall's Garage was very pleasant to work with. Great experience all around!

KAY C. 
Rating:
5.0

Location personnel very helpful and very courteous. Also, very efficient. Will recommend this location to any who ask.

JOHN S. 
Rating:
5.0

Mendenhall's does a great job all around, have rented from here several times.

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO C. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
5.0

Mendenhalls has always given me excellent service. Jay and his crew are courteous and helpful and willing to do whatever you need. I wouldn't rent Uhal equipment from any wheres else.

RICHARD W. 
Rating:
5.0

Very helpful and reliable, as always.

Winfred P. 
Rating:
5.0

Completely satisfied no improvement needed

ERIC S. 
Rating:
5.0

Excellent renting experience!

Sean W. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
1.0

They gave us an almost empty tank without realizing it and I had to fill it up

FATMATA K. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Janet Q. 
Rating:
3.0

We had problems with a tire in route, shredding rubber and had to find a place to get a new tire. Wondering if this should have been caught before renting the U-haul trailer. Also, the price we had been quoted was not what they tried to charge us-they wanted much more, but once they were shown the quote, they fixed the problem.

DARLENE R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Excellent and friendly service. This location needs no improvement.

DANIEL L. 
Rating:
3.0

Customer did not leave a comment.

KARL H. 
Rating:
5.0

Customer did not leave a comment.

Guy H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

HUGH M. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

Owner hooked up trailer and unhooked it when I returned. Very polite. One of my better uhaul experiences

Winfred P. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

KELLY P. 
Rating:
5.0

I drive past two other locations because the couple at this one is always Kind, professional and dedicated.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

RANDAL F. 
Rating:
5.0

Have been using Mendenhall's for Uhaul rentals for several years despite other options locally. Jay is extremely helpful and always there to help make the rental a success. I won't rent from any other U-haul location unless desperate.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

TERRI G. 
No reviews have been submitted for this location.

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