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CHRISTOPHER B
Customer Reviews for Mendenhalls Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged me an extra 26 hours, even though I returned the trailer on time, because the business closed early and there was no one to confirm my drop-off.
HOLLIE PCustomer service was great! I have rented from them twice and each time was a pleasant and painless experience. Highly recommended!
BRIAN SHave them not rent equipment with fender hanging loose and tail lights not working.
EARL YRepeat customers support by establishing an account to quickly rent using the saved information such as drivers license, vehicle, credit card, etc
GORDON MJay and Patsy are wonderful. I always try to use this location. The Mendenhalls treat everyone with respect. The lot layout has plenty of space to operate my 4 door dually with the largest uhaul trailer. I recommend anyone in my area to use Mendenhalls. Great people to work with. 5 stars is not enough!
GLENN BFuel pump died while using. 3+hour delay
JASON AGreat team at Mendenhalls.
JOHN GI had ordered a truck for 1pm pickup and arrived early for the check in process. No one was at the location and a sign indicated they closed daily from noon to 1pm. This was not indicated anywhere in the reservation process and delayed my pickup.
Adam DThe web site is a little confusing
ROBERT MJay and Patsy have been doing this for years and are competent and reliable! We live in PA but will drive the extra distance to rent from the. In Elkton, MD! When I think of resenting any U-Haul truck or trailer I always go to them first and will adjust my moving dates to match their availability! Would HIGHLY recommend them and their partner John Grey who recently performed my trailer hook-up and safety check! Thanks to them we have such great people and service! Sharon
SHARON SMendenhalls garage was so welcoming and helpful!!
DANIEL PRental process was quick and painless. Access to rental was easy with ample space for pickup and drop-off.
VINCENT FVery friendly and helpful. Nice people. Will do business with them any time.
STEPHEN NOn time, someone helped me load the trailer and lend me an adapter definitely recommend this place to rent a u haul !!!
SERGIO RIt would be nice if the u haul place closer to me had trailers to rent.
ROBERT MThe Mendenhall Family took very good care of my U Haul needs. Friendly Service.
STEPHEN KThe guy who ran the location was extremely unpleasant and short with me. I would not give him business again.
MICHAEL MExcellent place for trailer rental. I would use again
JOSEPH HEverything was great! Smooth pick up and trailer was very easy to pull.
Jennifer AThe owners of Mendenhalls Garage went way above what was required. I was in a bad circumstance and Mr. Mendenhall kindly loaned me a wiring adapter and even took the hitch pin out of his own truck so I could get on the road to retrieve my son’s car. He certainly did not have to do this but it was so very much appreciated. His kindness during a stressful situation will not soon be forgotten. I will always recommend them.
RHONDA JPrompt Excellent service. Knowledgeable and Friendly personnel. Would HIGHLY recommend.
ROBERT BMendenhalls garage is very professional, honest and fair in their business practices.
JIM TExcellent Experience
JOSEPH HThe outlet is a good match for the level of demand in our area. I would not change a thing,
DAVID RExcellent experience!
JOEL WGreat customer service..easy to pickup and drop off. Friendly!!
CATHARINE RNot too much to improve on, the service was fast & convenient. Pleasant folks to work with, I'll be using this location again
STEPHEN KDid the after hours drop off and there was plenty of space to park!
Howard CI dropped off on a Sunday so no one was available, everything could be taken care of with the app so it wasn't a problem
Austin BI needed to rent a car transport trailer on relatively short notice. The Mendenhalls were very helpful on the phone when I called to find out about the process, and make sure they had one onsite. They answered all my questions. The first location I called, the website showed they had 2 but the person said they hadn't had any for quite some time. They recommended the Mendenhalls. When I called the Mendenhalls back to make the reservation, it went very smoothly, didn't take long at all. It was much easier to call the rental location directly as opposed to doing it online on the U haul site. Have heard stories of people having trouble online and about making a reservation online and the chosen pickup location not having the equipment onsite. Pickup was quick and easy as was the return. The trailer was the perfect size for our vehicle and everything worked fine. Next time we need a trailer I will definitely call the Mendenhalls.
allen svery helpful
keith bWorking with these folks is always a pleasure, I would use them again and have twice in the last 30 days!
Samuel GThis location is convenient and always has the equipment I need. On this one occasion I found the equipment I rented to be in substandard condition (dirty) but it was fully functional. The staff were friendly and helpful as always!
Joseph MGreat transaction, good people at Mendenhalls, very helpful and professional.
Paul SEmployees were very helpful and quick on processing the rental to get me on the road. Did a great job hooking up trailer.
William LA cleaning fee of $15 was added to an open 5X9 trailer at the time of return without notice. This seems like just an extra money grab especially since all the trailers are stored outside. I did not have time to dispute at return because the location was closed and I was quickly approaching the arbitrary return time and didn't want to incur another $20 charge for late return.
paul aGreat people! Always a smooth transaction!!!
DENNIS BAll taken care of!!
TOMAS PExcellent service second time in a row.
Brian VVery friendly and professional.
Kris SYou can’t make this location better they’re very good
Joe PThere was an issue logging in the digital system. Dealer did a manual contract to get me on the road.
Glenn B