The clerk Tonya was amazing. Gave me very good understandable directions. Very pleasant when I had to call her back for a dumb question. A real credit to you company.Cherlyn H.
Customer Reviews for Meridian Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.William C.
Lady that worked the front desk was EXTREMELY rude and stated that she should even be doing Uhaul "things" and gets paid to work in the store. Then tried to tell me the tank in the truck was at 1/8 when it was at the 1st tick in the truck (divided into quarters and was at the 1st tick mark or 1/4 or 25% tank which is what it was picked up originally with. Very rude and unprofessional experience that reflects Uhaul VERY poorly.SEBASTIANALEXAND B.
Customer did not leave a comment.Sherria S.
We had no issues getting the trailer from Meridian Convenient Store. The store clerk/cashier there was very pleasant!Anita C.
Cheaper rates, being in a tough situation due to a breakdown 4 states away and having to pay nearly $800 dollars to make it home. Absolutely ridiculous. Payment plans or something.MICHAEL S.
The lady in the store is so nice and sweet!!kristen K.
Service was excellent they went way out of their way to help.Robert B.
Customer did not leave a comment.Ted C.
Customer did not leave a comment.SUSAN M.
With repeated great experiences renting from your Palm Harbor Florida corporate center and others over the years , I have come to expect, and receive, excellence in service delivery. My experience in the rural Meridian Georgia U Haul and convenience store was a polar opposite, and a significant blow to the brand. A short list of just what I experienced include, 1. Almost an hour to get trailer and get back on the road, even though I had pre-registered., 2. Had to â€œmuscleâ€ my own heavy 6x12 cargo trailer tongue out from underneath the trailer in front, while dealing with the wet sandy ditch and it's effects of gravity and accessibility. They knew days in advance I was coming, but seemed indifferent and unwilling to assist or accommodate. The lone c-store clerk could not leave the store., 3. My trailer was rented to me with pretty significant prior fender, fender flare and running light wiring harness damage. In my opinion, U Haul in its quest to dominate the industry, may have become a bit to lax in the issuance of licensing your network. I will be very careful in any future U Haul rentals, to not plan a route that does business at one or the other, with anything less than a proper and professional licensee.Ronald W.
Customer did not leave a comment.Elenore G.
Customer did not leave a comment.George T.
My wife took it back and there was no where to park and initially no one to help. After some time two guys came and wanted her to park it somewhere where she didn't have the ability to park it. They agreed to drive our truck to get the trailer where they wanted it and ultimately we were able to return it, but the location was VERY small and requires driving down a narrow dirty road and turning around in some one's driveway to return it where they wanted.Mark C.
Customer did not leave a comment.Walker D.
This operator was very responsive when we told about the problem. She called the proper personnel and got the charges removed from our credit card. Even though she did not create the problem, she was more than willing to help fix it.george P.
Tonya was great...will come backAlbert D.
Customer did not leave a comment.Douglas N.
Customer did not leave a comment.Ira M.
Cell signal was poor in this area, so self-drop off didn't work. Owner logged onto computer from home, through phone call with cashier. Made it work!Christopher E.
Love this location. Always friendly and helpful service. Highly recommend.Amy B.
Assign a pick up location that is open during pick up hours. Instead you had a pick up location reassigned that took me 2 hours to get to and back. The rental vehicle can was dirty and barely any gas in it when picked up.Jordan W.
Customer did not leave a comment.Chris G.
Better trained staff. It took over two hours to rent the Uhaul truck because the cashier had never did a rental before. She took a picture of my credit card on her personal phone? My Driver's License got lost in the process of renting the Uhaul truck.Steele D.
Better service and a clean vehicle with easier access to tow dollyTimothy M.
This was a very convenient location for me to return the truck. Saved me a lot of time and miles.Michael J.
Customer did not leave a comment.ED M.
rental staff are not trained. they were slow and stupid. when i took the truck back it took over an hour to complete truck inspection and pay my bill. the best thing uhaul could do is close this outlet!Heather E.
The person at this location did their best to assist me but as this was a very small country convenience store, I feel it was not set up to deal with UHaul transactions. The lady had no idea I was coming. The laptop computer kept going off and on, and the person had to call at least two separate people so she could be walked through finding my contract. It took almost 2 hours.Jana L.