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Thomas V
Customer Reviews for Methow Valley Truck And Tractor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
folks were very helpfull
brenda jDrop off was a mess. Guy at location said to just unhook the trailer out front and write my information down to get checked in. 5 days later, trailer was still not “received”. Call the drop off location 50+ times with two separate numbers online, left multiple messages, no answer. U-Hauls initial suggestion was drive to the location, that is 6 hours away. Fortunately my wife was uneasy at the drop off and took pictures showing it was left at the location. I would prefer to not use this location again.
JEREMY KHunter was very pleasant and helpful
susan kHave tow dolly fixed properly. Clean up area around the property
shawna bHard to park
SPENCER BVery difficult to figure out where to drop off equipment and difficult to find the key drop.
Spencer BThe location had a lot of stuff going on which made it a little confusing, but the personnel was excellent.
Rhonda WLarry and owner manager is fantastic and came through not only within the truck but also laborers for the move who were fantastic.
bob bNothing. A good experience. Thanks!
PAUL CBe open when it's time for you to be open, hours said opened 8 am to 5:30 pm was there to pick up truck scheduled @5 pm arrived @4:50 pm and office was closed. luckily a worker came around 5:20 and it all worked out.
Brandi PThe attendant was really helpful in getting the dolly safety chain unhooked from the axle.
Adam KImprove your operating system for your rental locations. The process was cumbersome and open to errors. The rental location tried hard to make it all right but in the end the contract had errors and was nearly impossible to correct. The only call back time available was 0400 on the customer service website. The rental location was able to reimburse us the error but probably had to absorb the loss themselves.
Rebecca ATotally perfect.
EDWARD WTry a weekly rate for local rental.
priscilla tLarry made the experience stress free. Thanks.
brian jI found it extremely hard to start the engine. Had to push the key in with all my might. It may have also required pressing the brake on extremely hard. Stopped at the post office. Couldn’t get the engine started. Asked another truck owner to help.He recommended the above. Meant to mention to U Haul owner. There was a slight ding in the driver side windshield .
gary nthe service was excellent
larry sVery helpful and Bussiness like I was impressed
derick hFriendly excelent covienient
SUSAN FFolks were great but apparently didn’t check in the rental after i turned it in in person so I had to followup with Uhaul as it was listed as not turned in.
MARTIN WThings go done but posted our return 2 days after we actually dropped off. I do respect that they were swamped in snow, so , i'm sure that had something to do with the timeliness of the paperwork. They were helpful when we arrived, but, inundated in snow, they had no place for us to park in the lot. It was a mess but it all worked out in the end
Terry DExcellent customer service and support
john NVery nice, personable people here. Owner quite the character, funny guy. Even worked through eating lunch to get me on my way. Thanks.
Richard JNeed my $75.00 deposit back for writing a check
Tim KVery easy return process. The staff were friendly and helpful.
rudy mNothing.
Ronald SDid not look like a U-haul place. Looked more like a scrape yard
ALTHEA BNice people.
Jameson SThank goodness that the individuals at each site were very friendly and helpful, because U-Haul needs some friends right now.
Jeff BEasier parking or signs indicating where to park
Charles JConvenient location for us and super friendly staff. Parking is very limited.
Joanne MDrop off of U-Haul was changed and I didn't get location until I got to previous location, not good at all
Mike BThis is your stop in Methow Valley. Trucks, trailers galore
Jim RTra
jeff bI reserved a 26' truck and Uhaul said twisp wA didn't have one so o reversed plans and got in Spokane valley which cost me a round trip rather than one way just to find out later they have one in twisp.... bad and costly for me!
kent hgood people to work with
thomas jMore organized and clean office.
Dena PKeep customer communication open Larry Smith wouldn’t abandon the challenge of a lighting issue/wire default Mission accomplished
suki cWe had our uhaul reserved for a month and it still wasn’t available when they said it would be.
TYSON CVery friendly, helpful, knew their equipment, efficient personel both in office as well as hooking up of trailer
MARGIT B