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ENDICK D
Customer Reviews for Metro Auto Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast efficient service
juan sNothing the people was courteous and helpful did everything that they were supposed to do thanks
William MMy brother went to pick up the trailer u-haul for me because I had a maintenance appointment at home and couldn’t go myself. When my brother was turning in the trailer the manager and/or supervisor told him to park the trailer into a spot where there was already another trailer parked. When my brother informed him he couldn’t park it there the manager argued with him not even going outside until management was leaving the premises. This incident left a negative impression on my brother, who was simply following instructions. There was a subsequent apology from another employee after. I believe better communication and understanding could have prevented the misunderstanding.
Jacob HExcellent location. I rented after hours and was very pleased with the room to get to the truck and the ease of location of the lock box and keys. Truck was in great shape and ready to go !!!
WILLIAM HNOTHING Everyone was very pleasant & professional. Great facility.
Jan GNot make it so difficult to rent when the location is closed. It took over 45 minutes to get verified while we waited in the parking lot. For u haul support to get with us. Would not recommend this process to a friend.
Charles CThe customer service and location were the best. The only problem was the app. Since it updated, it doesn't read your license.
Harriet AAdd what ever accessories that was charged and paid for I didn’t get the dolly and paid for it
Telly BThis location was uses because the first location didn't have a trailer on arrival. The McDonough Moving and storage Uhaul center, not only did not have my guaranteed rental, they changed the reservation without consent to mask their own error. Please see my reservation history as the McDonough location changed the reservation to Stockbridge to make it appear as though it was my request when it was not...........
John PIt was all good and easy to get the rental and return it too.. Would use again.
Lori SWOW - could not be a better place to get your Uhaul !!!
WILLIAM HNo issues at pickup location. Customer service was excellent.
Ricky JClean mud off of the cargo van’s floor. Correct your business signage so that there is no confusion with the business next door. Provide better lighting for equipment parking area so after hours returns (at night) are not conducted in the dark.
IKE VThese guys are great ! (well gal) - I really enjoy renting from this location !!
WILLIAM HI rented the truck with my phone. Very pleased with this location. Truck ready to go and good cell service to make the UHaul app (prone to not working in medium to poor cell coverage areas) went well.
William HThis U-Haul location is very professional and always greets you with a smile
Morris CHave every one on the same page sells representative was very rude and disrespectful and uncaring had my 2 week old baby in the hot heat because they couldn't wait 5mins for me to run to the Wells Fargo it really made me upset over all this was I very poor experience being my 1st time U-Haul I don't think I'll ever be using this company again
DESTINY STrailer had slow leak in tires had to keep fulling tire up every 2hrs with weight on Trailer
Don HAlways a clean and ready truck. I usually rent from my phone but when I needed help - these folks are friendly, caring, and can solve problems !
WILLIAM HHappy with everything.
Sheila QAlways excellent customer service. This was my 3rd time doing business at this location, and it has always been excellent!
Winn ZI had ordered a dolly and there was no dopey on pick up so I need my 7 bucks back
Lucas CMetro Auto Mart made the U-Haul rental experience easy. We were able to get the vehicle that we needed for our move. The Agents were courteous and professional, we would definitely do business with them again, and recommend them to family and friends.
NEREIDA DExcellent and friendly customer service!
Arturo Vgreat customer service
Carl SAttendant was rude and unknowledgeable of the prices and requested i paid more than what was on the site. Trailer was parked in an awkward spot on the lot that was difficult to get out. No one helped to attach the trailer. She was rude .
JENNIFER CThe attendant was very nice and knowledgeable about UHaul. It was an easy and pleasant experience, on a really rough day.
Scott BLady was super nice
William FThanks it could have been better. I miss understood the day I had 2 bring the truck back.
shirley tVery cool people’s for they quick and kind service. Thanks
Jeanne HEverything & Everyone was great
CHRISTOPHER KFriendly and helpful staff.
Winn ZVery friendly
Joshua PNice folks with a good parking area for dropping off equipment.
Kathy MThe 5x8 trailer was the right tool for the job. The folks at Metro Motors we’re outstanding. They were friendly, efficient and thoughtful. They made this process so easy so when I need to rent again I will return to them.
Kerry JRented a 6 foot wide trailer. Well, the gate opening is less than 6 foot. It would be nice to know because it made my job a lot harder due to sizing of gate
Colten LThe back had a lot of mud really dirty overall everything else was great
Ebony DBrian was rude as hell. A complete asshole!
Yanita JThe female security was extra nice. She made sure everything was in order upon renting and returning.
Darion SThank goodness we checked the oil in the truck before we drove it. Almost no oil! We had to ask them to put 2 quarts in. Truck drove terrible. The lady checking us in didn't know how to load the app to my phone. She blamed it on my phone. It turned out to be her app. We drove 52 miles. We put $20 gas in before we returned it. Next day they charged my debit card almost $40 more for gas. Does it cost $60 to drive 52 miles? I won't go there again.
lynda cexcellent service, friendly staff.
LEROY MThe employees just pointed to the trailer and offered no help.
Kevin MI really like this location. I picked up after hours and felt safe at night as they are located right on a major road and I could see police officers filling up across the street. Truck has always been available, clean, and ready to go ! Thanks guys !!!
WILLIAM HThe lights on the trailer didn’t work and I had to drive to nc at night with my newborn and I was terrified… I reached out several times to no avail.
Renaada WFound it challenging to drop off after hours due to the website being down and they were closed. So maybe having a secondary local location for drop off in case the website goes down
Tina BThe trailer was clean but the brakes were awful. I have rented these auto transports many times and I have never had one with brakes this bad. Extremely jerky with no load on the trailer.
ADAM DOvercharged! I Would NEVER Recommend This Place To Anyone.
Aviance Pgreat help....
JOSHUA SI don't have any suggestions, but this is the third U-Haul location I have used, and this was the most efficient and friendliest one yet.
Donnie CInitial meet and pick up was great. After drop off the next day getting accused of steeling a trailer when the issue was lack of inventory control was very unpleasant.
TODD Fonly issue i had, was there seemed to be something with the electronics that was staying " on", as if you had a light on, or door ajar, as it would beep continuously, with no key in the ignition. appeared on 2nd day, didnt notify Uhaul, as they were closed before i could report it. it was appearing to run the battery down very very slowly... process at this location, was easy/painless and very friendly, absolutely recommend them.
David PReally like that the vehicle is always ready.
WILLIAM H