The gentleman that works there was wonderful and helpful at all times. As an older woman often in the building alone, I always felt safe. Thank you.BOBETTE B. | Overall Experience
Customer Reviews for Metroplex Self Storage #7
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was understaffed, with only one employee working and having to juggle phone calls and in-person requests. What should have taken 5 - 10 minutes took 30MICHAEL S.
Customer did not leave a comment.Kevin H.
This is a great place to rent. My rental was great. It was very clean and had a lemon fresh scent.PATRICK F.
Keep guy working there he was big helpBrian P.
Customer did not leave a comment.ADRIAN G.
Customer did not leave a comment.Armando M.
Customer did not leave a comment.MARCIA H.
Customer did not leave a comment.Trenton B.
Customer did not leave a comment.Maura S.
Customer did not leave a comment.Lindsey H.
Over the past year, I have rented 4 trucks from U Haul and purchased a lot of packing material from them. I do not have one complaint. The prices were reasonable and the trucks were great. All of the people that I dealt with were courteous and helpful.Clarice F.
Customer did not leave a comment.LYNN C.
Customer did not leave a comment.peter T.
Customer did not leave a comment.Guru M.
It was a nice senior working for us, which was limited and located in a very small office with little UH sign. Actually there are a very large UH store more near my address, why ordered online the UH system pushed us to rent the Car so way???Rongqing C.
Randy was awesome. The truck was clean and well cared for. This made our short use of the truck super easy.CRAIG F.
The guy on duty was always helpful & very easy to work with.CYNTHIA C. | Overall Experience
The lights above my unit was burned out for a long time and was very dark.FARDIN S. | Overall Experience
I was very happy with my experience renting a storage unit at Metroplex Self Storage. Would definitely use them again and would reccomend them to my friends.ISLA A. | Overall Experience
No suggestions as everything was good. So glad you had a van for us to rent. Thanks for everything. Genellegenelle W.
The customer service was great..love the guy at the desk really genuine and sweetannie M.
Customer did not leave a comment.Pam M.
There wasn't an obvious U-Haul sign out front, so I drove past the location the first time.Steve G.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Harold S.
Customer did not leave a comment.Julie H.
Customer did not leave a comment.Whitney G.
Very nice staff, quick and easy!Carolyn W.
The gentleman was very nice and even showed us how to drive a U-haul truck. I will definitely recommend this place to a friend.TAO W.
Great experience all the way around - two thumbs WAY up!Sara B.
I made the reservation on line and selected the Plano location. When I arrived they told me the location was actually in Richardson. No one told me of the change. No email. The person who called to confirm the pick up didn't share with me the location had changed. This was hugely inconvienent.Scott E.
Customer did not leave a comment.Martin G.
Customer did not leave a comment.HERB A.
Customer did not leave a comment.William B.
Customer did not leave a comment.Mark J.
When turning in the truck it took no time at all. Once again fast easy and efficient.Vivian T.
There is no U-HAUL sign out front. It is a storage facility.Randy F.
Give Randy a raise, keep him happy, and keep him there. I've talked to several people who have units there. The topic of conversation always comes back to how much we all like Randy.ELIZABETH H.
Customer did not leave a comment.SETH W.
There was a sandwich under the seat from where someone else has used truck previously. Only half of the blankets were folded. I was only allowed 101 miles for truck rental. That caused me to go over milage by about 6 miles which I had to pay extra for. U-haul did not give me mileage allowance for where I had to pick truck up from. I know that Penske does not limit you to a certain mileage. I know that it was less than $3 for the excess mileage. However, I had already paid around $277.00 to rent truck. That's rediculous to charge someone another $3 because you are so tight on the allowed mileage!!! I will try another company if I move again.David S.
Customer did not leave a comment.Georgette B.
Inspect your equipment so as to not endanger customers. The only thing you have to do is check tire pressure and inspect an item coming in. If it's obviously a damaged tire/rim, have them come fix it instead of crossing your fingers and hoping you will make it home. I could have done that with my old trailer with bad tires. Emergency roadside is unnecessary if you check your equipment.James P.
I rented a 5' x 9' trailer. It was not 5' wide. I was 4'9'' so I had to remove the fenders from my vehicle so it would fit in the trailer. I spent 3 hours removing and replacing the fenders. You should not call this a 5 x 9 you should call it a 4'8'' x 9. I dispute the charge and am due compensation.DAVID S B.
Customer did not leave a comment.LATITIA M.
nothing. it was a good experience.CAROLYN S.
Have the equipment at the location promised or call the client before the client shows up to pick up the equipment and the agent calls u-haul saying they don't have the unit and then calling the client while they are standing in the location promised and telling them they have to drive an hour one way to get the unit.WILLIAM T.
Customer did not leave a comment.JOHNNIE J.
I think that everything was ok except the prices.CAMONE R.
Easy drop off