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Melissa Emerick
Customer Reviews for MGP Rat Bikes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped at 5 pm and no one was there.
Melissa EmerickNobody checked to see if the rental was even dropped off, resulting in phone calls from 2 different people and trying to be hassled by both people suggesting that “I still have it”. Even though I didn’t have the rental anymore. To which I told them they needed to check that it was even there. Drop off was Monday, I dropped it off Sunday evening. Phone calls took place Tuesday… not even the day the rental was supposed to be back (Monday). P.S. the rental was THERE. NOBODY checked to see if it was returned.
Sara FergusonVery Helpful Staff!
WILLIAM GILBERTM HOFFMANNI returned two rentals to this location and U-Haul had no record that they were returned.. May or may not have been the fault of this location.
WILLIAM HEMMINGERGreat people who took care of closing out the transaction. No issues of any kind. What to do to improve the experience? Let these folks teach others how to work with customers. They were great.
WILLIAM HEMMINGERThis location had a limited selection of available trailers. But was happy that they had the size I needed. Keep in mind this isn't a full blown U-haul location. But just a limited authorized dealer. They did help me hook up the trailer. Overall a pleasant experience.
Michael LutsicBoth windshield wipers were useless on a raining and snowing trip.
BOBBY MAY