The person in the store was late. I had to wait out in the sun (96 degrees ) for an hour for them to arrive. When they did arrive they told I couldn't rent the u hual I paid for and reserved and that I had to call the main line and talk to them. After I got that sorted out and was about to get my U-hual ( mind you I've been waiting close to an hour and fourty five minutes at this point) it was missing all the equipment I reserved. When I went back inside, I was told "dont have it, call the main line". I was two hours late into starting my move. Most people who were willing help couldn't stay to help the whole time because no one expected to have a 2 hour delayed start. And was left to move everything by myself towards the end.
Nicolas J
Customer Reviews for Miami Mattress
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good
CHARLES WJust a better location and faster service
Sarla RI was charged for equipment that I didn’t receive and mileage that I didn’t use
Jasmin TThis was the worst moving experience I have had. This location should not be supporting your brand.
Christopher w