Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had a bad smell however, the Uhaul representative, Fanny, was very helpful and accommodating and she turned this situation around to be a very pleasant one. I highly recommend this location and service!
Carlos O.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
What an amazing customer service experience I had with Miami Total Security. My original reservation was made at Primos Express in Kendall and they were supposed to be open, but when I arrived they were closed and did not answer the phone when I called. I had to call Uhaul and they directed me to Miami Total Security. They were so professional and stayed in constant communication with me. The process was fast and hassle free. I will definitely be recommending Miami Total Security to my family and friends.
Francis S.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
paul R.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Michelle M.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Good services in all
RIGOBERTO B.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
GILBERT V.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
JOEL R.
Rating:
5.0
Great service!
Hidel H.
Rating:
5.0
Nothing is needed b/c everything was ok. Great place to rent.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Wilson U.
Rating:
1.0
Customer did not leave a comment.
Pedro C.
Rating:
5.0
Customer service is great
JORGE V.
Rating:
4.0
Windshield had many dried-on bug remains
David A.
Rating:
5.0
Customer did not leave a comment.
LOUISE C.
Rating:
5.0
The lady that called me , was very nice. Super attentive and helped me get my truck without a hassle. Thank you
Estefania G.
Rating:
5.0
Customer did not leave a comment.
Hidel H.
Rating:
5.0
Customer did not leave a comment.
Monica S.
Rating:
5.0
Customer did not leave a comment.
Juan A.
Rating:
5.0
Excelente Servicio y Muy Buen Customer Service
raul G.
Rating:
5.0
Excelente Todo Customer Service
raul G.
Rating:
5.0
Easy to rent
MARLEN R.
Rating:
5.0
Great service.
Great Vehicules
Juan G.
Rating:
5.0
Customer did not leave a comment.
Juan G.
Rating:
5.0
Customer did not leave a comment.
Juan G.
Rating:
5.0
Customer did not leave a comment.
Juan G.
Rating:
5.0
ABOVE AND BEYONG. Fenomenoal service! Fantastic customer service and friendly people. Recomend this location 100%!
Jose A.
Rating:
5.0
Friendly service, walked me through the process all the way.
Frances A.
Rating:
4.0
Offer dollies and furniture covers.
Marine I.
Rating:
5.0
No complaints whatsoever. It was quick and easy. No waiting. The truck was clean and in good condition. I would definitely recommend UHaul to others as well as the pick-up location at USA Total Security, LLC.
Marcos G.
Rating:
5.0
Customer did not leave a comment.
Freddy R.
Rating:
1.0
Customer service, the owner is horrible in communication. Dealt with her twice in the past and still no improvement in communication.
Julio M.
Rating:
5.0
Customer did not leave a comment.
JOSE G.
Rating:
5.0
N/A
Christian R.
Rating:
5.0
Everything about this uhaul location was done to my satisfaction. Given the difficult times due to covid19, this uhaul office went above and beyond in terms of customer service. The representative asked me what I needed, explained my options clearly, and was patient when my family needed many questions answered as we are in the middle of a move. Highly recommended!
JOSE C.
Rating:
5.0
I've been doing business with this facility for more than 10 years now.
Always a great experience.
awrence A.
Rating:
5.0
Customer did not leave a comment.
GEORGINA W.
Rating:
5.0
Customer did not leave a comment.
Maria cristina D.
Rating:
5.0
Customer did not leave a comment.
Tonya J.
Rating:
5.0
Customer did not leave a comment.
JOSE ALI C.
Rating:
5.0
The owner was super efficient and helpful! I would definetly recomend this uhaul location to anyone! Thank You
xavier O.
Rating:
4.0
Customer did not leave a comment.
Erick F.
Rating:
5.0
Specific instructions on how to manage rental thru the web. I was able to go along since I am knowledgeable but an older person will have difficulty.
Overall, it was my first experience and it was very good.
Jose A N.
Rating:
5.0
Customer did not leave a comment.
Jesus L B.
Rating:
5.0
Customer did not leave a comment.
JORGE V.
Rating:
5.0
excellent customer service
juan E.
Rating:
4.0
Customer did not leave a comment.
Juan C.
Rating:
5.0
Excellent service. Simple and easy process. Thank you!!!
Claudia I.
Rating:
5.0
Nothing, everything is fine
alex O.
Rating:
5.0
Customer did not leave a comment.
mariafanny C.
Rating:
5.0
Thank you for your customer service. I will definitely use this location future
MARLENE A.
Rating:
5.0
Customer did not leave a comment.
Diego D.
Rating:
5.0
Customer did not leave a comment.
catherine A.
Rating:
5.0
Customer did not leave a comment.
Karla M.
Rating:
5.0
Customer did not leave a comment.
yanersy R.
Rating:
5.0
Very smooth and easy process. Will rent again thank you
ELOY eduardo jav V.
Rating:
5.0
Customer did not leave a comment.
jose R.
Rating:
5.0
Customer did not leave a comment.
cyntia fran V.
Rating:
5.0
Excellent services
BARBARO A.
Rating:
5.0
thank you very much to ms. fanny
lucie D.
Rating:
5.0
Customer did not leave a comment.
juleasy M.
Rating:
5.0
Very kind person operates this location. Responded to my texts even on Sunday afternoon when shop was closed.
Randall C.
Rating:
5.0
Customer did not leave a comment.
JORGE V.
Rating:
5.0
Customer did not leave a comment.
ROSANA BORIS I.
Rating:
5.0
Staff was very helpful and quick.
erick C.
Rating:
3.0
The front tires were very worn down. Dangerous on wet pavement. Should replace ASAP
Jose R.
Rating:
5.0
Perfect service, super friendly and attentive!
fernando F.
Rating:
5.0
Excelente Atención , excelente servicio
raul G.
Rating:
5.0
Customer did not leave a comment.
FILIBERTO/XAVIER M.
Rating:
2.0
I got charged for 2 days rental even when I return the Rental van before the 24hs at 3Am on Sunday and also sent a picture to the rental location and drop the key.