Customer did not leave a comment.
Hidel H
Customer Reviews for Miami Total Security LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service helped me rent quickly and easily! Thank you, Fanny, for your friendly service.
Hector PBe able to request with a bigger window. I had to pick 5am to reserve it the day before but I was driving down from Orlando and arrived at 11. The reservation canceled as I was picking up the truck. Luckily customer service helped me and reactivated my reservation.
joel bAlways Great customer service, my small business transportation is great thanks to this location.
RAYLILY RFani is the best costumer service agent and she really cares about the clients
ALAYN MAlways a great service high recomended location!
Raylily RSuper nice the person who help me. Thanks
JORGE EExcellent attention 👏🏻 👌🏻 👍🏻
SOREN MThe best services
JEAN RVery good costumer service
Hidel FLocation itself is fine for simple rental. But I would no longer recommend a non u haul official location, if there are issues there is no one around fo assist you in person and I had a hard time with u haul customer service over the phone
Christina RGood attitude!! Good attention!! Excellent experience
Bayron RVery good customer service
Raylily RThey are very friendly.
REINALDO AEverything 👌good service
Fernando lThe best services
JEAN RPerfect Service, Thank you!
Raylily RAll Good! exellent Service
Raylily RExelent customer service, always available Thank you Doña Fanny!
Raylily REverything was done well
Frederickjioseph SExcellent Customer service.
Raylily REverything was perfect. Thank you.
BEATRIZ AThe best of the best
Jean LThe truck had damage to the exterior and interior. And I feel I was overcharged for my rental. Not a great experience
Sean Jexcellent service,and representative uhaul 100%
Gomez AThe location closed before my pick up time. There was no one available to assist
Mateo DThe truck back door was not closing, kept jamming and needs maintenance. This should have been taken care of before they gave me the rental.
Adil MUpdate company phone number and let customers know at the time of pick up to download the app for returns before returning the keys in the drop box. Otherwise, no one will be able to take a picture of the miles.
Robert TTHE TRUCK WAS CLEANED BUT IT WAS A TERRIBLE SMELL (SMELL LIKE FISH). NOT SURE IF IT WAS THE BLACK RUBBER FLOOR OR SOMEBODY THAT SELLS FISH RENTED IT THE TRUCK. :(
JURBYS Mno comments
REINALDO ANada por qué el servicio fue inmejorable
Edmundo HNo comments
REINALDO AExcelente atencion
LUIS LVery good service
OSVALDO RExcelente!!!!!!
Hector MExcellent service , the best U-Haul rental in Kendall area .
Jean LEverything was spot on… customer service was awesome and helpful… thank you
Eman HFanny made my experience awesome. Really have worked with many trucking companies. But hadn't done Uhual. It really was a pleasant experience. You have a repeat customer here.
Luis FGreat experience, nice customer service 10+
Jose ZI always recommend this location to others, because of the excellent service they provide.
Thebreadoflifemi IFanny is fabulous! She’s cordial and efficient! Thank you!
GERARDO VAbsolutely nothing, this place is the perfect spot and the app works fantastic. Excellent job from everyone. Thank you so much.
Raymond CI’m a repeat customer. I was very happy once again with quality of service received and staff courtesy. Convenient location.
Sandra JDoing everyhting by app is ok. It takes a while and is a long process. Seems like you do the initial rental, then when you get there, you need to do a bunch more. So it takes a while. Next time I may see if I can just deal with a person.
John LExcelente atención al cliente 👏
Pablo PFanny have the best service and customer service Simple had the best service
Alexis PExcellent Service is a big plus to have this UHAUL location near home. Mrs. Fanny help me with the reservations all the time for my small business.
Raylily Rexcellent customer service, no issues, truck was there as expected without any delays. 100 % recommended.
CINDY CFanny is always a great owner. She always has stock and the units are very clean and new. I recommend it thank you so much for always being there for my business.
karla mExcellent customer service
Jose ZTje truck was not clean and in poor condition. Tire pressure was low, engine light on and car shook when driving
Stephanie RIt would be great if the correct keys to the correct vehicle or inside the lock boxes for after hour pickups. This issue led to 3 and a half hours of time to get my vehicle and go. It was a grueling experience that I wish no one else to have to go through
Nelson MThe entire experience was excellent overall, the only remark I would make is regarding the app, on occasions the GPS fails and even though you are at the right place, you cannot begin the process of taking out the car due to this failure. Everything else was excellent.
Rolando CExcelente servicio y muy eficiente
VADIMIR CGreat service! I did self checkout and pickup truck was ready when I arrived and key in the lockbox no issues at all.
Luis JKeep up the good work!!
William FNo comment
REINALDO A