Customer Reviews for Mid America Storage
(U-Haul Neighborhood Dealer)

303 reviews

4310 SR 161 E   Belleville, IL 62221

(618) 566-7499

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: 9 am–1:30 pm

Services at this Location:

Contact Us

(618) 566-7499

4310 SR 161 E
Belleville, IL 62221

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: 9 am–1:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Barbara S 
Rating:
5.0

Customer did not leave a comment.

FREDERICK C 
Rating:
4.0

Customer did not leave a comment.

BRUCE W 
Rating:
5.0

Customer did not leave a comment.

CHAD W 
Rating:
2.0

Make sure the facility will be open during the hours needed

Dennis G 
Rating:
1.0

Watch out for these crooks… Make sure you document with photos EVERYTHING including mileage and fuel level… The bums tried to charge me an additional $50 for “low fuel level” on return even though i returned the truck with fuel level WELL ABOVE pick up !!!

TERRY V 
Rating:
5.0

Seamless process and the staff was very nice and friendly. Although I thought it was a little petty charging me for going over 1/10 of a mile my estimated usage. Especially when I returned it after a half days use when I paid for a 24 hour period. Anyway, worked out great. Thank you.

RICHARD H 
Rating:
5.0

Customer did not leave a comment.

BETHANY B 
Rating:
5.0

very convenient location and fantastic assistance with specialty boxes needed for the move. Online checkin streamlined whole process. Minutes to check in and check out.

Brian W 
Rating:
5.0

Quick service and truck was in good shape.

SCOTT W 
Rating:
5.0

Customer did not leave a comment.

Ryan R 
Rating:
5.0

The check-in and check-out processes were very easy. I have no suggestions for improvement.

ANDREW A 
Rating:
5.0

Customer did not leave a comment.

MARY G 
Rating:
5.0

Wonderful customer service!

BRETT W 
Rating:
5.0

Customer did not leave a comment.

Doug A 
Rating:
3.0

Almost vacant lot, with no personnel. Had to do my do of as self drop and that went fine, so I guess everything was OK.

JOSHUA O 
Rating:
5.0

Super conveniently located. Lady I checked out with was super professional. Guy I turned into was good to, but he made a comment about getting a tooth brush after I made a comment about being exhausted from moving the last 2 days. Thought it was odd. Maybe I heard him wrong, or had bad breath. Other than that, great experience.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Aamkul H 
Rating:
4.0

Customer did not leave a comment.

Andrew A 
Rating:
5.0

Customer did not leave a comment.

Thomas B 
Rating:
5.0

Customer did not leave a comment.

Robin H 
Rating:
5.0

Customer did not leave a comment.

Robin H 
Rating:
4.0

Made reservation online for Fairview Heights. Received phone call/ email from Uhaul the day b4 scheduled pickup stating the trailer was not available at the Fairview location and needed to switch locations to Belleview, an almost 1 hour round trip drive verses a 5-10 minute drive. Have trailer at scheduled point of pick up, or stipulate at time of reservation the requested rental is not available at that location.

Wade B 
Rating:
5.0

Customer did not leave a comment.

Stanley B 
Rating:
5.0

Excellent customer service!

ALIM M 
Rating:
5.0

Customer did not leave a comment.

Jon R 
Rating:
5.0

I'll use Mid America Storage again when I need a U-Haul vehicle. Great service, great price.

RANDY S 
Rating:
5.0

They were very helpful and walked me through everything. Had the truck preloaded with the dolly’s and blankets prior to my arrival which made it seamless. Thank you.

Heather J 
Rating:
5.0

Customer did not leave a comment.

Albert O 
Rating:
5.0

I really can't think of a thing. :-)

Robert H 
Rating:
5.0

The app is glichy

Patrick M 
Rating:
5.0

The truck mirrors were filthy, but the birds just won’t seem to stay off of them! Great location, easy access and excellent office manager! 👍🏼

Kim M 
Rating:
5.0

Customer did not leave a comment.

Eric H 
Rating:
3.0

Customer did not leave a comment.

LUIS R 
Rating:
5.0

Very convenient location to base housing

Anthony J 
Rating:
3.0

Fuel was not actual on receipt. I returned fuel level (less than full) to the rented level. Added 3 gallons for 25 miles, for a 15' local use rental. They charged me a top off fee of $8.55, which means their trucks get 5 miles to the gallon mostly empty? I take before and after pics of mileage, fuel and condition always. I've rented about 8 times in 4 months for moving local, there needs to be a more accurate Guage or computation.

Brian B 
Rating:
5.0

Very convenient. Easy process. In and out.

Matthew R 
Rating:
5.0

Customer did not leave a comment.

Carolyn W 
Rating:
2.0

Be on time! Had a reservation for 9am (same time location opens) and no one was there. Very frustrating when you have a reservation and people waiting to start moving.

Kevin K 
Rating:
5.0

Customer did not leave a comment.

Jeff P 
Rating:
5.0

Stacy in the St. Louis traffic office who I spoke to on the phone is always helpful and makes things easy! She let us pick up the trailer early free of charge which was much appreciated.

Madeleine H 
Rating:
3.0

Customer did not leave a comment.

Seth R 
Rating:
5.0

Customer did not leave a comment.

Gerald G 
Rating:
1.0

Customer did not leave a comment.

greg m 
Rating:
4.0

All is fine. Thank you

NOLBERTO B 
Rating:
5.0

Customer did not leave a comment.

ALBERT F 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

MARVIN W 
Rating:
1.0

I will need a better trailer next time

Juan H 
Rating:
5.0

Great Experience, very easy to work with this site.

Tom C 
Rating:
5.0

Good and thorough service. Very sweet nice respectful young lady

Linda G 
Rating:
5.0

Customer did not leave a comment.

Zachary M 
Rating:
5.0

Customer did not leave a comment.

Barb S 
Rating:
3.0

Mobile drop off failed me! I hand to to call it in to a representative.

Chalotte J 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
5.0

I did an after hours drop off so I did not meet the staff there.

Richard H 
Rating:
5.0

Customer did not leave a comment.

mark w 
Rating:
5.0

Customer did not leave a comment.

Dennis A 
Rating:
5.0

Great customer service at this location!!!

Kenneth G 
Rating:
5.0

Customer did not leave a comment.

Andy P 
Rating:
3.0

The guy said he wasn’t able to adjust our bill due to the fact that we didn’t get the afore said pads. So we had to call the original store to make sure that they refunded our money for them.

Robert J 
Rating:
5.0

Customer did not leave a comment.

Tammy K 
Rating:
5.0

Everything was fine - no recommendations needed

Lee H 
Rating:
1.0

The guy was completely rude because he had to clean up a little bit of dog hair that I missed. He also dinged my for not having enough gas in the tank when I left is at 3/8s like it said too. Absolutely poor customer service

Trey R 
Rating:
5.0

Customer did not leave a comment.

Bennie G 
Rating:
5.0

Customer did not leave a comment.

Leon W 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
5.0

Don't change a thing

Steven H 
Rating:
5.0

Customer did not leave a comment.

Anisha B 
Rating:
5.0

Nicki was great

gwendolyn j 
Rating:
4.0

Customer did not leave a comment.

Curtis L 
Rating:
5.0

Everything was great! Brandon knows his stuff and he was a pleasure to work with.

Christopher S 
Rating:
5.0

Friendly staff!

Richard H 
Rating:
5.0

Customer did not leave a comment.

jason s 
Rating:
5.0

Customer did not leave a comment.

James F 
Rating:
4.0

Jason is awesome!

John G 
Rating:
5.0

Quick and efficient pickup and drop off. Needed a few more days and got it with quick phone all. These folks truly understand what moving is all about. Highly recommend.

Brian W 
Rating:
5.0

I actually booked the rental at the storage location at Carlyle Road and 161 in Belleville and the man there was extremely helpful as well! He and the man at the location where I picked up the trailer were both very helpful. I appreciated them both very much!

Sheri C 
Rating:
5.0

Customer did not leave a comment.

Gregory D 
Rating:
5.0

The u haul web site is terrible! It constantly fails. Generally after filling in all your data! There is no reason it should take 45 minutes to close a rental. MidAmerica and it's people are terrific! But the U haul rental program should be scrapped! I would be very reluctant to go through that again.

Steve L 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
3.0

The gentleman that helped check me in was friendly and helpful. He took the time to explain how to hook the trailer up to the 26ft uhaul. This was very much appreciated! The only issue I had was driving a little further to pick up the uhaul-the uhaul closest to me did not have the size truck I needed.

Tanya R 
Rating:
3.0

Kinda put in the boonies

Joel P 
Rating:
5.0

Check engine light was on, I informed clerk, ended up being spark plug and ignition coil misfire which led to a very sluggish truck and very bad gas mileage…probably paid an extra $75-100$ in gas due to this

Michael H 
Rating:
5.0

None

Gary U 
Rating:
3.0

Unlike my other location rental a month ago that called hours in advance and offered to hook the trailer up without request, none of that this time. I even stood outside 10 minutes before the guy came out. The return site for both rentals was very responsive however.

Peter M 
Rating:
5.0

Customer did not leave a comment.

Eric A 
Rating:
5.0

Everything was excellent

Jonah D 
Rating:
5.0

Customer did not leave a comment.

GLORIA C 
Rating:
5.0

Customer did not leave a comment.

Adam D 
Rating:
5.0

Customer did not leave a comment.

Adam D 
Rating:
5.0

Customer did not leave a comment.

frank h 
Rating:
5.0

Customer did not leave a comment.

Jason K 
Rating:
3.0

Better inventory where I actually live. Uhaul had zero trucks available in my county.

Angela M 
Rating:
5.0

No improvement- the manager was courteous,professional, and pleasant to work with.

Paul H 
Rating:
5.0

The lady who helped me, was very helpful. Came out on a very hot day and made sure I had everything and helped me get the car hauler hooked up correctly. Thanks!

Donald B 
Rating:
5.0

Agent was very helpful and pleasant to work with. Facilities were very clean and professional.

joe l 
Rating:
4.0

Customer did not leave a comment.

Allan R 
Rating:
5.0

Website was easy to use and the staff at the MIid-America location was phenomenal. I got in and out of the office in less than 5 minutes. Truck was clean and in good working order. Great experience- Thanks

Shaun W 
Rating:
5.0

Customer did not leave a comment.

Brandi W 
No reviews have been submitted for this location.

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