Customer Reviews for Mid America Storage
(U-Haul Neighborhood Dealer)

231 reviews

4310 SR 161 E   Belleville, IL 62221

(618) 566-7499

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    9 am–1 pm
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed
  • 1/1/2023: Closed

Services at this Location:

Contact Us

(618) 566-7499

4310 SR 161 E
Belleville, IL 62221

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    9 am–1 pm
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed
  • 1/1/2023: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly staff!

Richard H. 
Rating:
5.0

Customer did not leave a comment.

jason S. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Jason is awesome!

John G. 
Rating:
5.0

Quick and efficient pickup and drop off. Needed a few more days and got it with quick phone all. These folks truly understand what moving is all about. Highly recommend.

Brian W. 
Rating:
5.0

I actually booked the rental at the storage location at Carlyle Road and 161 in Belleville and the man there was extremely helpful as well! He and the man at the location where I picked up the trailer were both very helpful. I appreciated them both very much!

Sheri C. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

The u haul web site is terrible! It constantly fails. Generally after filling in all your data! There is no reason it should take 45 minutes to close a rental. MidAmerica and it's people are terrific! But the U haul rental program should be scrapped! I would be very reluctant to go through that again.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

The gentleman that helped check me in was friendly and helpful. He took the time to explain how to hook the trailer up to the 26ft uhaul. This was very much appreciated! The only issue I had was driving a little further to pick up the uhaul-the uhaul closest to me did not have the size truck I needed.

Tanya R. 
Rating:
3.0

Kinda put in the boonies

Joel P. 
Rating:
5.0

Check engine light was on, I informed clerk, ended up being spark plug and ignition coil misfire which led to a very sluggish truck and very bad gas mileage…probably paid an extra $75-100$ in gas due to this

Michael H. 
Rating:
5.0

None

Gary U. 
Rating:
3.0

Unlike my other location rental a month ago that called hours in advance and offered to hook the trailer up without request, none of that this time. I even stood outside 10 minutes before the guy came out. The return site for both rentals was very responsive however.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Everything was excellent

Jonah D. 
Rating:
5.0

Customer did not leave a comment.

GLORIA C. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

frank H. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
3.0

Better inventory where I actually live. Uhaul had zero trucks available in my county.

Angela M. 
Rating:
5.0

No improvement- the manager was courteous,professional, and pleasant to work with.

Paul H. 
Rating:
5.0

The lady who helped me, was very helpful. Came out on a very hot day and made sure I had everything and helped me get the car hauler hooked up correctly. Thanks!

Donald B. 
Rating:
5.0

Agent was very helpful and pleasant to work with. Facilities were very clean and professional.

joe L. 
Rating:
4.0

Customer did not leave a comment.

Allan R. 
Rating:
5.0

Website was easy to use and the staff at the MIid-America location was phenomenal. I got in and out of the office in less than 5 minutes. Truck was clean and in good working order. Great experience- Thanks

Shaun W. 
Rating:
5.0

Customer did not leave a comment.

Brandi W. 
Rating:
2.0

A clerk with attitude

David R. 
Rating:
4.0

Customer did not leave a comment.

Mel W. 
Rating:
5.0

Awesome customer service

Lawanda W. 
Rating:
5.0

Customer did not leave a comment.

Caroline D. 
Rating:
1.0

Tonight, I'm in shock!! I went to U-Haul because I trusted their equipment and their representatives. This is not the Case with this rental. I rented a car hauler, I did this in Illinois and traveled over 900 miles with this trailer. When, I got home and removed the chains and straps, the car was being backed off when the trailer completely came off the bumper of the truck. The attendant didn't connect the trailer correctly and his inspection to ensure safety did not happen. My aunt and I could have been killed with so many other individuals because of the lack of professionalism to ensure your customers safely. So yes I'm terribly upset with this experience to say the least.

James R. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Tracie C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN R. 
Rating:
5.0

The truck was very difficult to keep steady as the alignment was very bad. It was a lot of work keeping it in my lane. The drivers door was not easy to keep closed as well. The vehicle needs servicing the attendant was very friendly and helpful and said she would arrange the maintenance. It's very dangerous to be driving, still the truck was a big help even considering the issues.

James M. 
Rating:
3.0

The gentleman was helpful getting everything set up, however less than a mile down the road, the door fell off of the trailer in the middle of the highway while I was driving. I called the service number to explain I was able to return the trailer to the same location. I was told that I would receive a call within 3 business days from a manager about a refund, however I have received NO such call. My money should be refunded, and I should be compensated. I drove 4 hours to St.Louis to be able to pick up furniture, and came back to Indiana empty handed.

Katherine M. 
Rating:
5.0

Great job, as always! Thank you!

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
5.0

Customer did not leave a comment.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

Brenden H. 
Rating:
5.0

Customer did not leave a comment.

MELISSA G. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Twice as expensive as expected

ISAAC D. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
4.0

I'm a little disappointed that the UHaul dealer in Okawville, where I reserved the transport, couldn't service me... they set up a transport at the new baden uhaul dealer. Then they didn't have one and I got shuffled to the Belleville dealer. The place was fantastic, but 20 minutes away and 20 minutes back when there is a dealer in town less than 2 minutes from my house... 5 day notice should have been enouf time to get one delivered to the closer store..

PATRICK S. 
Rating:
5.0

I actually used them 2 times in April to rent trailers to move to Atlanta. Brandon was as helpful those times as when I returned the equipment yesterday.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Great service! Truck was clean and ready to go. Pick up and drop off process was easy and quick!

JAIME H. 
Rating:
5.0

Customer did not leave a comment.

DALE L. 
Rating:
5.0

Customer did not leave a comment.

CURT Z. 
Rating:
5.0

Customer did not leave a comment.

JAIME H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY LAMAR A. 
Rating:
4.0

Customer did not leave a comment.

STACEY S. 
Rating:
4.0

Customer did not leave a comment.

STACEY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Brandon located an appliance dolly from a nearby U-Haul facility upon my arrival. I was able to retrieve it to unload my large appliance items and a heavy furniture item. I was also able to drop off the car carrier early and leave my vehicle overnight to simplify logistics.

Christopher B. 
Rating:
5.0

Great experience. The Uhaul representative helped me with the hookup to ensure everything was right.

Thomas S. 
Rating:
5.0

Outstanding service

JOSEPH B. 
Rating:
4.0

Customer did not leave a comment.

BRIAN W. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Truck had 59k miles and is starting to get a little rough, but still a decent ride.

Scott H. 
Rating:
5.0

The pickup process was quick and convenient.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWANTHONY S. 
Rating:
5.0

This was not my requested pick up location but everything turned out fine.

AARON T. 
Rating:
5.0

Customer did not leave a comment.

Clyde P. 
Rating:
5.0

Same. No issues and good service.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B. 
Rating:
5.0

Excellent experience.

Thomas H. 
Rating:
5.0

We rented for a local move. The owner is meticulous with details and the maintenance of his facility and trucks. Very friendly, too. Would definitely recommend.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Staff was very helpful and useful. They walked me through everything I needed to know and made the process seamless and painless. Highly recommended.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

DUANE P. 
Rating:
5.0

Customer did not leave a comment.

ALICIA S. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

LESLIE W. 
Rating:
5.0

The website/scheduling process is inadequate. During reservation, your website listed the drop-off location and when I picked up the equipment, I had to call to confirm the drop off location. If it's listed and I can select it online, I shouldn't have to call as well. Additionally, making changes to a reservation created a new reservation and I had extra equipment (two tow dollies) reserved. The pick up location manager was critical in helping untangle the mess. Please fix your scheduling IT system.

LUCAS ANDREW S. 
Rating:
5.0

Super friendly, great customer service and u can't beat the location.

DIANE W. 
Rating:
5.0

Great staff, easy process.

JEREMY N. 
Rating:
5.0

Customer did not leave a comment.

Shane C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Excellent customer service!

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Gerogia W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS L. 
Rating:
3.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Quick service, easy access. Other places I would have to wait for the guy to move trailers out of the way of have me help move trailers to get to the one I rented. The trailers are on an angle giving you easy access.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Dennis O. 
Rating:
5.0

I love the customer service at this location. Everyone is always super friendly and helpful with whatever your needs are. I will be a repeat customer.

JESSE W. 
Rating:
4.0

Customer did not leave a comment.

DONALD T. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK C. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah H. 
Rating:
5.0

Another excellent location,who expidited a turn in. Keep these people also.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
No reviews have been submitted for this location.

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