It was an after hours drop off so I didn't meet the staff which is why I didn't answer that question but overall good experience and safe location.
Stephanie C
Customer Reviews for Mid State Sheds LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Debbra DBest truck I have rented. Looked newer, drove like a dream and staff at both ends friendly and accommodating.
Virginia FGood service and friendly people
GLENN FALL WAS GOOD. WE COMPLETED OUR TRIP AND WAS ABLE TO RETURN THE TRAILER IN OUR TOWN.
G RN/A Keep doing what you doing!
GLENN FOn our contract we were to return to another location that was no longer a uhaul location for many months. Had to call 3 other places to drop off the trailer but nobody wanted it. Finally found mid state sheds that would take it. Renting experience was good until the frustrating return which would get zero stars.
Stephen HThey charged me when I rented the trailer and when I returned it they also charged me.
ALEXANDER PThe drop was so easy and quick. I'd definitely use them again.
Susan VI dropped off after hours and had no contact but easy drop off
David HClerk was was not helpful and grouchy
danny bAgain I turned the truck in same day, no one at location , driveway was blocked by large truck and for some reason I was charged for a second day
David HThe left strap on the car trailer seems to have been cut before. I had to use another strap to ensure that the car would stay in place. That was the only problem but other than that there was great customer service and the trailer was smooth. I would definitely rent from that location again if I had to.
ALEXIS CNone good business
JACOB MHave people who are trained more appropriately handling the Uhaul rentals!
ANDREA MHonor the reservation that the customer makes. Nothing about my reservation, made weeks in advance was given to me. You changed my location on me. Then you changed my time on me. Then you changed my size of truck on me. Nothing was the same as my reservation. Not impressed at all with this uhual expetience.
MIRIAM MHire someone who is a people person. Had the worst experience possible from the first minute I went in person to the office. I was charged extra. I was told I wouldn’t be refunded “too late I swiped your card”. Very rude,
Youssef IVery fast, clean and proffesional
Lidia PThe nice lady was very helpful and no waiting, we hooked up and on the road in no time. Very good service and would highly recommend to anyone. Thanks UHaul
Robert KI don’t know I met her outside, but she was friendly. The location is in a tight fit area.
Elizabeth PQuick and easy
Ricky SJessica was great to work with
jim hWay to expensive
jonathan mNo improvement at this location. Tracy was verrry great to work with 👍
Gail RVery helpful
Charlotte Mgood
jay cGreat experience and great people.
ANDREW HNo human could be found at drop off. So we left the trailer there and went home. The link provided for return of trailer was used to document drop off.
Jayne KWhen we got there the drop off address and the actual drop area were different. I guess they don't know how unsafe it was to back up the motor home with the car attached on to on busy highway nor did they help. When we got to drop off place the lady there did not help us with getting the car off. I argued with her that it was U-haul's place to help us. She did tell my husband where to park the hauler and took it off the hitch. This place has no safe turn around area for a motor home. It is a very inconvenient place to return anything bigger than a small trailer. The smallest you rent. She was the only one there. It would have been better customer service if they had two people. She did say that it was "our" responsibility to unhook the hauler and all that goes with it. It was never told to me that we were responsible for hooking it up and off.
David MTrain the associate that works at that location
Jack MVery professional and helpful.
Mickey TEvery single thing was accurate and timely I rate my overall experience with a 10 being the best i thank the young lady who helped me in such incredible work she stood by my side as I’m going through a difficult situation with my financial and living arrangements i thank you i thank the team I would be grateful as I am
marlon sThe staff at this location were friendly and super helpful. Best location I’ve rented from by far. Thank you to the mid state sheds location!
Ramon AFree rental there isn't much more than that
Antonio GNatalie was awesome she helped with all my questions and I would definitely go there again
Judy MThe pickup location was fine but 160 miles farther away than you U-HAUL had promised. How dare you contact customers like me the day before pickup after a six week reservation that was originally minutes from my home and inform them that the equipment wasn’t available and had to either pick a different smaller trailer or to reschedule without guarantee ! This was a very long 1400 mile journey that you were aware of and leaving me no choice but to drive 160 miles round trip to pick up a trailer that should have been a lot closer. Oh yes of course you have your disclaimer and guess what ? Contact me and I’ll tell you what you can do with it. You do not care about your customers and do not ask for ratings of pickup or drop off locations, ask for ratings of yourself and company policies cause quite frankly, it stinks.
vito sHorrible experience at the pickup location. I booked the truck to be picked up at the location at 10 am on 04/29. When we reached there, the place was closed, they wouldn’t answer the phone and their mailbox was full and couldn’t leave a message, sent them one time message through U-Haul app to no avail. Called U-Haul and nobody would answer as all representatives are busy helping other customer, after 28 minutes someone answered and took more than 20 minutes after that to get the code to open the lock to get the keys. Worst experience ever at a pickup location, will not ever recommend this location to anyone actually will tell people to stay away from them and not ever choose this place for pickup or drop off.
DEEPAK SNothing they were great
berine fThis location refused to give me my money back for my deposit. I had to leave because I paid in cash and told me. I had to drive to fort piercie if I wanted to receive the cash or wait 7 days to get a check.
Francesca PN one on site and there wasn't a drop box for the keys. We were instructed to leave the keys under the driver seat and leave the door unlocked. While checking out I had to pay an additional $15 for mileage. I thiink that is bad business when U-haul chose the site for me to drop the drop off. and it was 18 miles from my destination.
Stephen B