Customer Reviews for Mid States Auto Rental&Leasing
(U-Haul Neighborhood Dealer)

393 reviews

620 W Kingshighway   Paragould, AR 72450

(870) 239-4939

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/19/2022: 8:00 am - 3:15 pm

Services at this Location:

Contact Us

(870) 239-4939

620 W Kingshighway
Paragould, AR 72450

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/19/2022: 8:00 am - 3:15 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

LINDA B. 
Rating:
2.0

He wouldn't make sure my car fit on the trailer

Brionna W. 
Rating:
5.0

Everyone was very friendly! The process was fast & easy.

Christian W. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

The windshield needed a cleaning. Otherwise all went well.

Rockey S. 
Rating:
5.0

Customer did not leave a comment.

Philip F. 
Rating:
5.0

Customer did not leave a comment.

Lane A. 
Rating:
5.0

Great store, was fast and friendly!

Vicki O. 
Rating:
5.0

Can t think of anything- they did a great job. Knowledgeable, efficient, helpful, and easy to work with, plus very friendly.

Glenn H. 
Rating:
5.0

Location was very helpful. Corporate is horrible. Changed reservation an expected me to drive 2 hours each way to pick up my equipment

Deborah S. 
Rating:
5.0

Nothing

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Customer did not leave a comment.

Anna O. 
Rating:
3.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

HAZEL R. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

Brandy R. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
4.0

Customer did not leave a comment.

victor W. 
Rating:
5.0

Customer did not leave a comment.

BRYAN N. 
Rating:
5.0

Customer did not leave a comment.

Cam O. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Local owners were very nice and accommodating!

John T. 
Rating:
4.0

I originally needed one from Memphis, TN to Coutrtland AL was on hold forever. finally someone from UHAUL called me and offered me a deal on a 15 foot truck which is bigger than i needed. Moving day i receive an email and it is for a 26 foot truck and no one can answer me as to why i was promised one thing and that wasn't available. Cost me way more than it should have. I personally will not be using Uhaul again. The place where i found the uhaul was wonderful. And so was the drop off. This has nothing to do with either store. What should have been taken care of when Uhaul assured me that i was getting a discount for my inconvenience and no i did not receive a discount or the correct truck that i ordered.

Amanda L. 
Rating:
4.0

The app 2 times now wouldn't let me check in at drop off wouldn't let me take picture on app of miles wouldn't upload

PRESTON P. 
Rating:
5.0

Overall Excellent experience

SWEETIE B. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Maybe just warn them not to go over 65 🤣 and that to fill up the tank, press the pump lever very lightly to ensure a speedy fill up. That's it! Was a great trip! :)

HANNAH G. 
Rating:
3.0

I was not happy about having to drive 45 minutes from where I requested to pickup the truck. It was quite an inconvenience with only a 24 hour notice to make plans.

JOHN C. 
Rating:
1.0

Don't charge people for fuel when they went out of their way to put fuel in it right before they returned it. My entire trip that day wasn't even $24 worth of freakin gas. I put the exact amount if not more of gas back into that tank. It's a great business you've got going there, taking peoples money.

Will G. 
Rating:
4.0

Fast and pleasant

BRUCE K. 
Rating:
1.0

Given a tow dolly that had a tire low on air. The tire ended up being destroyed, causing us to urgently repair it. They said we may not be reimbursed. We were also charged twice for our tow dolly.

JEREMY C. 
Rating:
3.0

No one told me where to leave the key when I picked it up. Also my dolly was not in my van.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

NEAL V. 
Rating:
4.0

Customer did not leave a comment.

GLENN R. 
Rating:
5.0

The Best!

RICKY W. 
Rating:
5.0

Customer did not leave a comment.

WESLEY S. 
Rating:
5.0

Awesome people to rent from always in good humor. They are my go too anytime I'm in need for a uhaul. Thanks guys

TRACY G. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
5.0

Great experience

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
3.0

My truck leaked rain water all over my belongings up in the Mama's Deck area

RUSSELL P. 
Rating:
5.0

Customer did not leave a comment.

LANA M. 
Rating:
5.0

Customer did not leave a comment.

Crystal K. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
4.0

Do a better job at finding a uhaul closer to where the customer is and not making them travel a ridiculous amount of distance.

TIMOTHY M. 
Rating:
5.0

The UHAUL WILL NOT WORK to pickup or drop off ur truck but the website works great!! Awesome clean uhaul. Very good overall.

STEPHANIE H. 
Rating:
4.0

Customer did not leave a comment.

DENNIS R. 
Rating:
5.0

The particular truck I rented was brought in from another location for my reservation. The rental experience was great, however the truck should be inspected because there was a severe vibration around 40 -50 mph while driving the truck. Empty and loaded alike.

KYLE W. 
Rating:
5.0

Customer did not leave a comment.

Johnathan H. 
Rating:
5.0

Customer did not leave a comment.

Joesph C. 
Rating:
3.0

Customer did not leave a comment.

AMBERLY J. 
Rating:
5.0

Very helpful and got me ready to go quickly. Will definitely recommend and return as a customer myself. 5 Stars sir.

RODERICK F. 
Rating:
5.0

Customer did not leave a comment.

Nickkota G. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

I tried to set up an account to return the truck after hours. I couldn't get an email confirmation. I had a lot more important things to do than deal with it.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT N. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

MONICA F. 
Rating:
5.0

Customer did not leave a comment.

PHILIP F. 
Rating:
5.0

My experience was fantastic from start to finish! Thank you for making a hard job a little bit easier!

ELIZABETH B. 
Rating:
5.0

Nothing These people are super friendly professional just all around good people.

PHILIP F. 
Rating:
5.0

Customer did not leave a comment.

COBY T. 
Rating:
5.0

Great service. Great reliable truck, clean. I appreciate the overall experience, thank you.

DAVID C. 
Rating:
5.0

Every element of the rental process was very nice.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Stanford G. 
Rating:
5.0

make sure all locations have blankets

LESTER K. 
Rating:
3.0

People were very helpful in turning in the vehicle.

RICHARD S. 
Rating:
5.0

Everything was perfect, next time I move im using Uhaul again

TREVOR A. 
Rating:
5.0

I had a problem with the door. The cables came off the spring.

Robby G. 
Rating:
1.0

Not happy with try to over charge for their mistake would not recommend uhaul this is the 2nd time I was overcharged for mileage that I didn't put on the truck

GERALDINE A. 
Rating:
5.0

Customer did not leave a comment.

KAREN A. 
Rating:
5.0

Customer did not leave a comment.

Lankster E. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Overall good people to deal with & truck was in good shape

Michael G. 
Rating:
1.0

The drop off lot was clearly behind a run down brick building. I looked for 30 minutes, call customer service twice and still couldn't find the drop box for the key. Finally, I decided to just drive around the block to see if something stood out. I ACCIDENTLY found the drop box on a different building across the street - and not at all connected to the drop off lot. By the time I left, I was so frustrated and had spent nearly an hour trying to find where to drop the key. However, I did give feedback to the 3rd customer service person I spoke to in order for her to hopefully make notes in their system so that next time someone called, the customer service rep could actually help them - like they were unable to do for me.

LANCE J. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Easy to work with, no problems at all

Elizabeth M. 
Rating:
5.0

The service was good, I got my U-Haul in about 5 minutes, friendly people and good service, I'll be going back there for sure.

RYAN W. 
Rating:
5.0

Everything was marvelous. Good job!

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
4.0

Far superior to the two guys in Oklahoma City

Patricia W. 
Rating:
3.0

He did not walk out to the truck with me and show me where anything was. He was helpful with me forgetting my phone there....he called my son and told him he had it.

Debra A. 
Rating:
5.0

Everything was great here. Big lot for picking up a trailer.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

MIKE B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS P. 
Rating:
5.0

Customer did not leave a comment.

skyler K. 
Rating:
5.0

Great group of guys! Will recommend to anyone looking to rent a u haul in North East Arkansas! Thank you!!!

BRIAN T. 
Rating:
5.0

Quick and friendly service. Extremely helpful. The 10' truck that I requested wasn't available at this location so they gave me the 15' for the same price.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Not nothing at all everything was excellent I just wish u get bigger Uhauls but other than that I had a extremely excellent experience

GEORGIA H. 
Rating:
3.0

There is zero point of sitting in the parking lot for 20 minutes doing the online check in when you're still required to go into the building when it is complete.

Britni R. 
Rating:
1.0

I waited two hours at this location for the Uhual rep to show up and that person never did. I called your 800 number and one of your reps find me a truck in Paragould, Arkansas. That cause me to lose another (2) hours. When I returned to my late brothers home to move him I open the truck only to find I did not have any moving pads and or blankets. What a HOT MESS!! I have been a customer of Uhual for several years. Again, this was an awful experience for me and my family at a bad time since we are recovering from moving my late brother's personal effects to Texas.

horace H. 
Rating:
4.0

Customer did not leave a comment.

KAREN H. 
Rating:
4.0

Customer did not leave a comment.

LEANN B. 
No reviews have been submitted for this location.

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