Customer Reviews for Midas
(U-Haul Neighborhood Dealer)

216 reviews

501 S Green Bay Rd   Waukegan, IL 60085

(224) 419-6115

Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(224) 419-6115

501 S Green Bay Rd
Waukegan, IL 60085

Services at this Location:

Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Barbara A. 
Rating:
3.0

Clean and sanitize trucks prior to renting them out

GAYLE S. 
Rating:
4.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

The guy that helped me was awsome very helpfull

Jonatan L. 
Rating:
5.0

Customer did not leave a comment.

Jonas C. 
Rating:
1.0

I was just charged an extra $325 with no explanation. Going up there to talk to the people at Midas when they open too

Tevin J. 
Rating:
2.0

If was a Midas shop, employee stated he works for Midas not Uhaul not very helpful considering that I reserved at location closer to my house on line only to have it switched on me the day before pickup which I thought was BS

Efren H. 
Rating:
2.0

Customer did not leave a comment.

Krishana M. 
Rating:
4.0

N/A

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Emily T. 
Rating:
3.0

Customer did not leave a comment.

Venancio C. 
Rating:
5.0

Customer did not leave a comment.

JEROG F. 
Rating:
2.0

At 7:20 am on the day to pickup the truck for a one-way move I received a call that the pickup location had changed. Location was 15 miles away.

Jerry V. 
Rating:
1.0

I had a very hard time during this pandemic in getting a truck because it wasn't a regular location, it was just a Midas and the person in charge there wasn't even the nicest to help, it took the third try to talk to him in helping me with my account thru his end because my account had lock me out, not only that I think I got over charged by five dollars because of the mileage not sure how to fix it. But I wish I just had someone there to direct me touch free. I can still use my eyes and ears without touch. This experience sucked

KELLY C. 
Rating:
3.0

Customer did not leave a comment.

Rachel E. 
Rating:
3.0

The truck was in good driving conditions but was not clean at all. There was dust all over the dashboard and door panels. It was not vacuumed and a lot of dirt stains on the floor. There was also strong odor of cigarette. I found it shocking that the application was asking me wether the truck was clean for another family to use and once I clicked no it was adding a cleaning fee for a mess that i did not do at all. I put the yes clean for another family because that's how it was given to me and I have video recorded of how dirty it was when I picked up for evidence if they try charging me a cleaning fee.

Oscar R. 
Rating:
2.0

The guy gave me wrong information and was over charged. Also the vehicle was not clean.

Rosario A. 
Rating:
1.0

The mgr was horribly rude and sent us off saying equipment wouldn't work (hitch). We left to go to another U-Haul spot only to find out the original equipment at the first place would work and had to go back. After an hour of all of this the mgr then made us feel uncomfortable in his shop. He also didn't come out to help with hooking up the trailer to our car, nor did he come out to inspect it was done properly or check the trailer lights. I will never again use this place - ever.

James P. 
Rating:
3.0

Store representative could be a little bit nicer to customers and not sarcastic

SUZAN B. 
Rating:
4.0

Customer did not leave a comment.

Eugen R. 
Rating:
4.0

Customer did not leave a comment.

Oswaldo M. 
Rating:
3.0

Customer did not leave a comment.

Denny V. 
Rating:
5.0

Thx again to Tom / Rich

Forrest W. 
Rating:
1.0

I was charged $70 dollars, plus another $3.57 was taken from my account for a truck plus fees that came up to $69 and some change. The representative at that location did not or would not issue my receipt because he wanted me to pay an additional $3.57. I will never rent from UHaul again. Overall it was horrified and I will tell everyone I know to rent from somewhere else besides here.

Lashandra W. 
Rating:
4.0

Your website was down at this location and I had to notify the manager of a terrible skipping transmission. Regular maintenance should be done to ensure the customer is safe vs. the customer paying extra for liability and safety concerns.

Rebekah O. 
Rating:
5.0

Customer did not leave a comment.

Zaheerah A. 
Rating:
5.0

The young man helping me at the Midas location was awesome

James F. 
Rating:
4.0

Customer did not leave a comment.

Ana A. 
Rating:
5.0

Customer did not leave a comment.

Ross M. 
Rating:
5.0

U need someone to operate rentals only not a mids employee that has many other obligations I waited for about 15-20 minutes for help with getting my rental. Same as to returning it

Cecelia P. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Gary I. 
Rating:
5.0

easiest drop off I've experienced. very polite and efficient.

Bart C. 
Rating:
3.0

Customer did not leave a comment.

Holley R. 
Rating:
5.0

Customer did not leave a comment.

Karyn K. 
Rating:
1.0

The truck had an issue with the roof it leaked water all over my stuff .. it damaged a matress which cost me over 700$ ..

kamel K. 
Rating:
5.0

This Location was great but uhaul service is horrible

Rafael S. 
Rating:
5.0

Customer did not leave a comment.

Destiny D. 
Rating:
5.0

Allow more miles for trips because the drop off location plays a part in the amount of travel going to be done. Although I did not go over many miles(only about 5 or so) I still feel giving customers more breathing room to accomplish a move would be nice.

Aaron B. 
Rating:
1.0

It took the guy 45 minutes to get my rental agreement ready off the computer. He changed what i already had ordered. Taking off insurance after he asked me 3 times and told him yes i want it. That took another 15 minutes for him to fix his mistake. Suppose to pick truck up at 10:00am. Was there at 9:50am did not leave out of the place til 11:45am. After everything was done online all i had to do is pay. The guy didn't know what he was doing 3 different contracts were printed out. Card was swiped 5 times. Very disappointed in u-haul today.

TYSON P. 
Rating:
5.0

Everything was great!!

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Joseph Y. 
Rating:
5.0

Great service

carolyn T. 
Rating:
4.0

Customer did not leave a comment.

KARINA N. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
3.0

Customer did not leave a comment.

laura S. 
Rating:
5.0

Good service, much appreciated.

James H. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
3.0

Awful service from UHaul in general! Bait & Switch - booked several days ahead of time and when we went to go pick up (at alternate location because suddenly our preferred location had no truck) it turns out the location we had scheduled to drop off at was not available either! we had to choose another location and when we went to drop off there - the location stated they were no longer affiliated with UHaul. We had to search out another UHaul location and drive there only to find out we could not drop off there without approval. 15 minutes on hold with customer service then to be disconnected. Call back again and after another 15 minutes on hold were able to arrange my drop off. Could not file a complaint. Evidently you have to return and pay for rental before you can request assistance/complain. I won't spent another 15 minutes on hold but I will never rent from this Bait & Switch company again.

Tracy D. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

harry R. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
5.0

Customer did not leave a comment.

Loretta Y. 
Rating:
4.0

Customer did not leave a comment.

Diane K. 
Rating:
5.0

The staff was great and the truck was clean and smelled good too. They were very friendly and answered all questions we had.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

kendrick W. 
Rating:
5.0

Customer did not leave a comment.

rosemary D. 
Rating:
4.0

Customer did not leave a comment.

Hai L. 
Rating:
1.0

Opted out of insurance on my reservation. Upon pickup I was given a price higher than the one on my reservation, turns out the employee slipped in safe move insurance without asking or even mentioning it at all. Total scam and the last time I use uhaul.

John C. 
Rating:
4.0

Good customer service and great service

MIRNA L. 
Rating:
5.0

N/A

Octavia A. 
Rating:
5.0

Customer did not leave a comment.

ALICIA D. 
Rating:
5.0

The secvice tech was extremely knowledgeable and courtecy was very high. It was a very great experience.

Ralph H. 
Rating:
5.0

Customer did not leave a comment.

Dawn I. 
Rating:
4.0

Customer did not leave a comment.

tracey W. 
Rating:
5.0

Customer did not leave a comment.

zeserino C. 
Rating:
5.0

The service was awesome only thing they didn't mention was the insurance I had to pay. I was a bit upset. Only because I had everything set.

alisa C. 
Rating:
2.0

Ridiculous how loooong it took to check out a cargo van?!? Waited 28 minutes for phone approval from U-Haul. Not again!!

Dan D. 
Rating:
2.0

Good location but understaffed

shelah G. 
Rating:
5.0

Customer did not leave a comment.

chela W. 
Rating:
3.0

I reserved a trailer at the Grayslake location. But I had to drive to Waukegan to get it. That really is a miss on customer service. Make the customer go out of their way instead of honoring the commitment made weeks prior. Huge miss.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Javaris S. 
Rating:
5.0

Customer did not leave a comment.

greg R. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Jewell C. 
Rating:
5.0

Customer did not leave a comment.

SHATARA D. 
Rating:
4.0

Customer did not leave a comment.

SHATARA D. 
Rating:
5.0

Customer did not leave a comment.

RITIKA S. 
Rating:
4.0

Customer did not leave a comment.

andy M. 
Rating:
5.0

Have a better computer system. Information was not avaiilabl won my hisbands license. I had him call 800 number and it was in the system.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

Guys showed up even though it was supposed to be closed to give me a receipt and everything.

Nickolaus C. 
Rating:
4.0

Hard to tell from the street it is a U-Haul location. Passed it several times before I figured it out.

Ira S. 
Rating:
5.0

Customer did not leave a comment.

AESIA S. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

So far So good . I hope fuel not go up again

ARK K. 
Rating:
5.0

Customer did not leave a comment.

Eugene B. 
Rating:
5.0

Very good job

AUDREY D. 
Rating:
2.0

No sign out front to indicate U haul location, poor and it was hard to find. The rental was fine.

DANIEL S. 
Rating:
3.0

Customer did not leave a comment.

FRED D. 
Rating:
5.0

I only received 5 pads when the rental agreement said 6, also the trailer was full of banding from a previous customer - but the equipment was in perfect working order and the people @ Midas were great - I would definitely use this service again

chet M. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
3.0

Although everything worked out fine in the end it could have been more convenient for the customer. This is the first time I've ever rented a U-haul and was not assisted with the hook up or drop off. As I get older this becomes more difficult. Also, the first trailer I hooked up by myself had a wiring issue where the marker lights were out on one side. So I had to hook up to another. If I hadn't checked it out for myself and left the lot it would ave been a problem. Dropping it off this morning, same thing. Lifting the trailer off the hitch by myself before heading to my desk job. They didn't even look the unit over before I left even though I requested it. Tey were all concerned about me getting the unit back in time so they wouldn't have to charge me an extra day. I was there Saturday @ 7:30A for an 8A reservation. They tried to charge me for three days even though it was clearly being returned Monday before 8A. I dropped it off @ 7:35A

Scott R. 
Rating:
4.0

Customer did not leave a comment.

Brahima C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

They helped me load my car onto the auto trailer and hook up the trailer. Truck had barely 300 miles on it. Equipment worked perfectly, no complaints.

Heather O. 
Rating:
5.0

It was a lovely experience for me. I really liked renting U-Haul from this location.

CHINMAYA P. 
Rating:
4.0

Customer did not leave a comment.

Aidianne D. 
No reviews have been submitted for this location.

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