Customer Reviews for Middle Georgia Movers
(U-Haul Neighborhood Dealer)

Rating:

4.0

Yes I need a trailer for my Big truck extended cap too short for my truck. The dolly to small will pull my GMC 2500. I need trailer for the big truck to pull behind the moving truck need to be longer. This will also help your business.

Rating:

5.0

Nothing needs to be changed:. My experience was outstanding all of the way around.. Thank you for such a great experience..

Rating:

5.0

24/7 was a breeze

Rating:

1.0

We called several times and got no answer so we just had to leave the trailer since there was no one there and no one would answer our calls.

Rating:

5.0

I had a very good experience over all

Rating:

5.0

Mr. Nesmith was courteous and customer friendly. His knowledge of the equipment and advise to me were enormously helpful! Great Service!!! Larry Dunning

Rating:

5.0

The rep confirmed the trailer was hitched correctly, unattached the trailer and we were done. Took about 10 minutes total. Rep was friendly and helpful. Great guy..

Rating:

5.0

Representative was courteous,professional and very helpful!!

Rating:

4.0

The truck needs maintenance. It was pulling and jerking. i was able to get the job done but the Gas mileage was horrible. I reaerved a Dolly at the original time of my reservation. The Dolly was not there. I had to wait until the following day to check a different store and I had to purchase one out of pocket. It's totally unacceptable to make reservation without confirmation it's in Stock. 2nd experience like this. Unacceptable.

Rating:

5.0

Love it, love the location hope I continue to get these location

Rating:

2.0

Take a close look at the photo taken at the pickup location and see what was not done properly. My trailer came off the ball trying to load my car.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Dropped off unit after hrs. Did call to get instructions and lady was very kind and helpful. Very happy with service.

Rating:

5.0

Keep doing what you are doing!!! They did a great job taking care of me!!

Rating:

4.0

need to know more about me getting my Deposit back i paid in cash?

Rating:

5.0

Update your address and GPS was way off on directions don't know you can fix it maybe let them know it's in warner robins out .247con..and 41 highway turn right onthe left.

Rating:

3.0

N/A

Rating:

2.0

The equipment wasn't in the truck. I filed a report afterwards that I did not receive all my equipment and then was charged for what was not there.

Rating:

4.0

I wouldn't recommend this location because of the self checkout. It's tedious and time consuming, especially if you've already inputted your personal information then when you get to the location you have to redo it again. This never happens when we visit the actual store.

Rating:

3.0

Person at drop-off location was not available. Note left on door saying they were closed for the day and to call a number. I called the number only to get a voicemail with no return phone call. How am I supposed to return and check-in a trailer with no one to talk to. Luckily, there was a different telephone number on my contract and I was able to reach the gentleman. He promptly sent my receipt to me. In the end I was happy, but my return was questionable at first and wasted valuable time trying to figure out what to do.

Rating:

4.0

I checked in online and prepaid; took too long to get hooked up and on my way. Uhaul had not been cleaned and had items in it. Items were promptly removed. I don't really care about the cleaning as it wasn't that bad but the whole purpose of checking in online was defeated. I rented Aug 28 in Alabama and was processed in 5 minutes and hooked up in 5 more.

Rating:

5.0

Everything worked out good and the staff was very friendly and helpful

Rating:

3.0

My "upgraded" truck had 153k miles on it, skipped constantly and 3 times failed to start. Forced to travel by highways vs express due to concerns over vehicle. Upon return mobile App refused to accept pictures of odometer and fuel gauge after over 30 mins of attempting to upload, dropped keys in the drop box and sat on hold for 40+ mins to be told I would be checked in manually tomorrow. Overall made an already stressful move even more stressful.

Rating:

3.0

I reserved a trailer on line about a month ahead of time but then ended up having to redo all the info at the store when I picked the trailer up... kind of defeats the purpose. Also the reserved price was lower than the price the store gave me at pick up... but I still had to pay the higher price. Not cool. Overall decent experience though.

Rating:

4.0

Drop off was quick and easy.

Rating:

5.0

This is the only location I will use- service is always great!

Rating:

4.0

The man who checked me in was very helpful and hooked up the trailer and even gave me a small lesson on why the chains are crossed and the emergency brake chain on the trailer. He was very professional.

Rating:

3.0

I'm not sure what happened but from the time I made the reservation at one location to the time I picked the truck up at another location the miles allowed decreased and the number of days decreased. I had to stay on hold for around 45 minutes and the rep. was able to fix the issue. It's interesting that the "environmental" fee is a forced "charity" who ever came up with this idea was "smart". I didn't get the impression that there was an option. $5.00 a truck adds up to a lot of money over the course of a year. I donteven know the name of the charity. Do I get a tax form for taxes? How do I know there is an actual charity? Who are on the board and what are their salaries? What's the percentage of salaries to what is actually spent on trees, etc. I normally DO NOT donate to any charities without doing research on the charity. If I had not needed the truck then, I would have probably cancelled the reservation and went somewhere else. Then the miles allowed were just enough to get you to your destination. To be billed for 8 miles instead of seven. I know it was only an additional 40 cents for me but when you add up all the trips company wide...Uhaul make a big chunk of change. I took pictures of the miles at the beginning and at the end. The extra mile was added at the beginning.

Rating:

4.0

Chris offered great advice and customer service.

Rating:

5.0

After a very stressful morning trying to get a U-Haul at my original pick up location and no one ever showed up , we came here and the man that helped us was nice and helpful and quick about the process.

Rating:

5.0

Every thing was great...thanks

Rating:

5.0

Excellent customer service. Friendly attitude.

Rating:

5.0

Great

Rating:

5.0

Thank you keep up the good work.

Rating:

5.0

It was perfect

Rating:

5.0

Customer service persons were friendly and knowledgeable. A good place to do the necessary pieces of moving.

Rating:

5.0

Very good I've rented from here before, The original drop point was a little hard to find. Middle Georgia movers took care of the drop, Great

Rating:

1.0

Avoid this location. Staff was very new, they wouldn't take my unused boxes with receipt and I had to pick up my car transport at a second location. TOTAL INCONVENIENCE!!!!

Rating:

5.0

Put a K&N cold air intake on all trucks. And a Roulette wheel.

Rating:

5.0

Nothing at this time.

Rating:

5.0

Nothing, the gentleman at the Byron location were very nice and professional

Rating:

4.0

I was charged an extra day because I was having trouble dropping off and getting in touch with someone on the phone to help me so I started calling uhaul at 1113 am and had the truck back in plenty of time. I emailed uhaul and have not heard back very irritating

Rating:

3.0

I am retired militay and asked for military discount,they said they couldn't do it at their location. Let me know about policy for u-haul.thank you

Rating:

5.0

None

Rating:

5.0

Have dollys and moving equipment available.

Rating:

5.0

Couldn't be a better U-Haul dealer anywhere! Maybe some just as good, but I will stick with these guys! Dennis G.