Customer Reviews for Middle Georgia Movers
(U-Haul Neighborhood Dealer)

228 reviews

3421 US Hwy 41 N   Byron, GA 31008

(478) 476-4548

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(478) 476-4548

3421 US Hwy 41 N
Byron, GA 31008

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

need to know more about me getting my Deposit back i paid in cash?

Ronisha G. 
Rating:
1.0

Customer did not leave a comment.

ronisha G. 
Rating:
5.0

Update your address and GPS was way off on directions don't know you can fix it maybe let them know it's in warner robins out .247con..and 41 highway turn right onthe left.

Theresa B. 
Rating:
3.0

N/A

MIKEAL Y. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
2.0

The equipment wasn't in the truck. I filed a report afterwards that I did not receive all my equipment and then was charged for what was not there.

Greg E. 
Rating:
5.0

Customer did not leave a comment.

jeromy l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lauren S. 
Rating:
4.0

I wouldn't recommend this location because of the self checkout. It's tedious and time consuming, especially if you've already inputted your personal information then when you get to the location you have to redo it again. This never happens when we visit the actual store.

Clifton S. 
Rating:
3.0

Person at drop-off location was not available. Note left on door saying they were closed for the day and to call a number. I called the number only to get a voicemail with no return phone call. How am I supposed to return and check-in a trailer with no one to talk to. Luckily, there was a different telephone number on my contract and I was able to reach the gentleman. He promptly sent my receipt to me. In the end I was happy, but my return was questionable at first and wasted valuable time trying to figure out what to do.

DAVID G. 
Rating:
4.0

I checked in online and prepaid; took too long to get hooked up and on my way. Uhaul had not been cleaned and had items in it. Items were promptly removed. I don't really care about the cleaning as it wasn't that bad but the whole purpose of checking in online was defeated. I rented Aug 28 in Alabama and was processed in 5 minutes and hooked up in 5 more.

Jennifer J. 
Rating:
5.0

Everything worked out good and the staff was very friendly and helpful

DEMARIO P. 
Rating:
3.0

My "upgraded" truck had 153k miles on it, skipped constantly and 3 times failed to start. Forced to travel by highways vs express due to concerns over vehicle. Upon return mobile App refused to accept pictures of odometer and fuel gauge after over 30 mins of attempting to upload, dropped keys in the drop box and sat on hold for 40+ mins to be told I would be checked in manually tomorrow. Overall made an already stressful move even more stressful.

Alex M. 
Rating:
3.0

Customer did not leave a comment.

Benjamin W. 
Rating:
3.0

I reserved a trailer on line about a month ahead of time but then ended up having to redo all the info at the store when I picked the trailer up... kind of defeats the purpose. Also the reserved price was lower than the price the store gave me at pick up... but I still had to pay the higher price. Not cool. Overall decent experience though.

Robert C. 
Rating:
2.0

Customer did not leave a comment.

Jay A. 
Rating:
5.0

Customer did not leave a comment.

Russ J. 
Rating:
4.0

Drop off was quick and easy.

john B. 
Rating:
4.0

Customer did not leave a comment.

Herbert C. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

This is the only location I will use- service is always great!

MICHAEL R. 
Rating:
4.0

The man who checked me in was very helpful and hooked up the trailer and even gave me a small lesson on why the chains are crossed and the emergency brake chain on the trailer. He was very professional.

Tonia M. 
Rating:
3.0

I'm not sure what happened but from the time I made the reservation at one location to the time I picked the truck up at another location the miles allowed decreased and the number of days decreased. I had to stay on hold for around 45 minutes and the rep. was able to fix the issue. It's interesting that the "environmental" fee is a forced "charity" who ever came up with this idea was "smart". I didn't get the impression that there was an option. $5.00 a truck adds up to a lot of money over the course of a year. I donteven know the name of the charity. Do I get a tax form for taxes? How do I know there is an actual charity? Who are on the board and what are their salaries? What's the percentage of salaries to what is actually spent on trees, etc. I normally DO NOT donate to any charities without doing research on the charity. If I had not needed the truck then, I would have probably cancelled the reservation and went somewhere else. Then the miles allowed were just enough to get you to your destination. To be billed for 8 miles instead of seven. I know it was only an additional 40 cents for me but when you add up all the trips company wide...Uhaul make a big chunk of change. I took pictures of the miles at the beginning and at the end. The extra mile was added at the beginning.

DONALD C. 
Rating:
4.0

Chris offered great advice and customer service.

CARNELL T. 
Rating:
4.0

Customer did not leave a comment.

LEONARD B. 
Rating:
5.0

After a very stressful morning trying to get a U-Haul at my original pick up location and no one ever showed up , we came here and the man that helped us was nice and helpful and quick about the process.

JACOB R. 
Rating:
5.0

Every thing was great...thanks

LARRYONO S. 
Rating:
4.0

Customer did not leave a comment.

Hugh H. 
Rating:
5.0

Excellent customer service. Friendly attitude.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

Customer did not leave a comment.

VERONICA A. 
Rating:
5.0

Great

BRUCE S. 
Rating:
5.0

Thank you keep up the good work.

SAMUEL B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

It was perfect

BRUCE S. 
Rating:
4.0

Customer did not leave a comment.

HERBERT H. 
Rating:
5.0

Customer service persons were friendly and knowledgeable. A good place to do the necessary pieces of moving.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Chandrea M. 
Rating:
5.0

Very good I've rented from here before, The original drop point was a little hard to find. Middle Georgia movers took care of the drop, Great

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

Carletta D. 
Rating:
4.0

Customer did not leave a comment.

Breya W. 
Rating:
5.0

Customer did not leave a comment.

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

matt M. 
Rating:
5.0

Customer did not leave a comment.

Austin L. 
Rating:
1.0

Avoid this location. Staff was very new, they wouldn't take my unused boxes with receipt and I had to pick up my car transport at a second location. TOTAL INCONVENIENCE!!!!

Philip B. 
Rating:
5.0

Customer did not leave a comment.

CAROL O. 
Rating:
4.0

Customer did not leave a comment.

Terrence Z. 
Rating:
5.0

Customer did not leave a comment.

Savannah R. 
Rating:
5.0

Customer did not leave a comment.

walter B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Put a K&N cold air intake on all trucks. And a Roulette wheel.

Jerry E. 
Rating:
4.0

Customer did not leave a comment.

keith T. 
Rating:
5.0

Nothing at this time.

jonathan S. 
Rating:
5.0

Nothing, the gentleman at the Byron location were very nice and professional

Wesley E. 
Rating:
5.0

Customer did not leave a comment.

Arlo G. 
Rating:
4.0

I was charged an extra day because I was having trouble dropping off and getting in touch with someone on the phone to help me so I started calling uhaul at 1113 am and had the truck back in plenty of time. I emailed uhaul and have not heard back very irritating

George C. 
Rating:
5.0

Customer did not leave a comment.

zodic J. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

I am retired militay and asked for military discount,they said they couldn't do it at their location. Let me know about policy for u-haul.thank you

Paul M. 
Rating:
5.0

Customer did not leave a comment.

DEXTER H. 
Rating:
5.0

None

David S. 
Rating:
5.0

Have dollys and moving equipment available.

Chole A. 
Rating:
5.0

Couldn't be a better U-Haul dealer anywhere! Maybe some just as good, but I will stick with these guys! Dennis G.

dennis G. 
Rating:
3.0

Customer did not leave a comment.

Cornelius G. 
Rating:
4.0

Customer did not leave a comment.

ROBERTA N. 
Rating:
5.0

The gentleman that helped me with the rental and return was extremely helpful! I would recommend Middle Georgia Movers to anyone! Thanks

dennis G. 
Rating:
5.0

Extremely great customer service personnel

John D. 
Rating:
4.0

Customer did not leave a comment.

Dixie C. 
Rating:
5.0

Customer did not leave a comment.

SEYHAN S. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
2.0

I contracted with U haul 2514 Gunn Rd and nobody showed up. I had received numerous calls with no messages left. I tried to call the office number to no avail and the emergency number listed is out of service. I called back the unknown number to be told her dog was having seizures. I asked for my reservation to be moved and the new location finally arrived and got me my rental. When I got to my destination the trailer had boxes, paper and a bug zapper light in it.

Jon Jossart J. 
Rating:
5.0

Great service, very nice.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

LARRRY H. 
Rating:
5.0

Not a thing Very good

Bruce S. 
Rating:
1.0

Have ur staff get out her seat and do her job. I asked her to do a check of the truck with me her reply was it doesn't matter it's a truck. She didn't move or explain to me to go online when I drop the truck off after hours. She was just plain lazy and didn't wanna work. While I was there a man brought back a trailer she didn't even get up to check that in. Byron uhaul sucks

Tameika M. 
Rating:
5.0

Customer did not leave a comment.

morgan M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

I originally reserved a storage unit at this location. I went over to meet the employee to get the free lock and find out which unit was mine. No one was there. When I called Josh, who was supposed to be there when I got there, he told me he'd be there in about 20 minutes. I told him I couldn't wait so he said he'd text me all the info I needed later that day. I'm still waiting for the text.

Gary H. 
Rating:
5.0

Improved drop off check and balances. We dropped the U-Haul off on Sunday as promised. Monday I received a call that it had not been returned. I returned the call and advised it had not been returned. I provided the drop off information to the customer service representative. I also called the drop off location and was advised everything was fine. The next day I received an email indicating I had been charged an additional day. I never received a response to my request of crediting my account back for the error.

Sandra H. 
Rating:
5.0

A winch would be awesome or a really long come-along would be great to have with the car hauler

Travis W. 
Rating:
5.0

Customer did not leave a comment.

Jay P. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

Christina A. 
Rating:
5.0

Customer did not leave a comment.

Logan N. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
1.0

Evaluate their lack of customer service and fire

Teresa W. 
Rating:
5.0

Good Service

Arthur B. 
Rating:
5.0

Awesome U-Haul facility. I travel frequently and have used other U-Haul locations but Middle Georgia movers are the most professional and accommodating . Josh and the staff go above and beyond to help me with all my U-Haul needs . I highly recommend them !!!

Jack B. 
Rating:
5.0

Customer did not leave a comment.

mondonico W. 
Rating:
5.0

Staff all friendly and helpful. No improvement needed

Marlene H. 
Rating:
5.0

Very friendly and nice would definitely recommend them to anyone

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Joshua was very helpful and friendly

jerry B. 
Rating:
5.0

Jaxon and Josh were so professional and respectful! Everything was done very quickly and I didn't have to wait. I HIGHLY recommend using this rental and couldn't ask for a better moving experience!! Jaxon and Josh ROCK

taylor W. 
Rating:
3.0

Representative was not attentive. He seemed to be distracted.

ANGEL A. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Not a thing! Everything was perfect!!

Kristen M. 
Rating:
5.0

The ac could have been a little better but other than that great!

Virginia W. 
No reviews have been submitted for this location.

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