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Bryan S
Customer Reviews for Middle Georgia Movers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told on the day I reserved the truck it was gonna be 2995 per day when I got ready to pick up the truck it was 8995 per day
WILLIAM BI appreciate Mr. Chris & Mr. Thomas for providing excellent customer care and consideration. I rented a storage. Months later needed to move out. 41 N Storage supplied my moving necessities as well. Having a convenient U-Haul available was a key to success. I recommend others to check with 41 N Storage for your needs. Sincerely, One Satisfied Customer
Shebah EThe staff at the pickup location was amazing. The uhaul company needs improvement. I was charged almost $200 for a 12 foot box truck. It was returned the next day, full tank of gas and in the same condition as it was when I rented it. I was charged an extra $100 after returning for "extra miles" even though the details of where we were moving from and to were given. I do not recommend uhaul overall.
Britley GIt would have been great to have a heads up about the tire air pump being available and using only quarters. Next time I will be ready so I can check and adjust my vehicle tire pressure before I take off. That would be a perk.
WILLIAM MLocation could use a "Park U-Haul Here" sign and put the Suite# of the office.
Britt LYes I need a trailer for my Big truck extended cap too short for my truck. The dolly to small will pull my GMC 2500. I need trailer for the big truck to pull behind the moving truck need to be longer. This will also help your business.
Carlton JNothing needs to be changed:. My experience was outstanding all of the way around.. Thank you for such a great experience..
Kevin S24/7 was a breeze
Aerian RWe called several times and got no answer so we just had to leave the trailer since there was no one there and no one would answer our calls.
Danyel HI had a very good experience over all
STACEY HMr. Nesmith was courteous and customer friendly. His knowledge of the equipment and advise to me were enormously helpful! Great Service!!! Larry Dunning
Larry DThe rep confirmed the trailer was hitched correctly, unattached the trailer and we were done. Took about 10 minutes total. Rep was friendly and helpful. Great guy..
Harry WRepresentative was courteous,professional and very helpful!!
Carl BThe truck needs maintenance. It was pulling and jerking. i was able to get the job done but the Gas mileage was horrible. I reaerved a Dolly at the original time of my reservation. The Dolly was not there. I had to wait until the following day to check a different store and I had to purchase one out of pocket. It's totally unacceptable to make reservation without confirmation it's in Stock. 2nd experience like this. Unacceptable.
Anntionette JLove it, love the location hope I continue to get these location
CASSANDRA BTake a close look at the photo taken at the pickup location and see what was not done properly. My trailer came off the ball trying to load my car.
Gerald BExcellent customer service!
LaTonya DDropped off unit after hrs. Did call to get instructions and lady was very kind and helpful. Very happy with service.
AIRY BKeep doing what you are doing!!! They did a great job taking care of me!!
BOBBIE Jneed to know more about me getting my Deposit back i paid in cash?
Ronisha GUpdate your address and GPS was way off on directions don't know you can fix it maybe let them know it's in warner robins out .247con..and 41 highway turn right onthe left.
Theresa BN/A
MIKEAL YThe equipment wasn’t in the truck. I filed a report afterwards that I did not receive all my equipment and then was charged for what was not there.
Greg EI wouldn’t recommend this location because of the self checkout. It’s tedious and time consuming, especially if you’ve already inputted your personal information then when you get to the location you have to redo it again. This never happens when we visit the actual store.
Clifton SPerson at drop-off location was not available. Note left on door saying they were closed for the day and to call a number. I called the number only to get a voicemail with no return phone call. How am I supposed to return and check-in a trailer with no one to talk to. Luckily, there was a different telephone number on my contract and I was able to reach the gentleman. He promptly sent my receipt to me. In the end I was happy, but my return was questionable at first and wasted valuable time trying to figure out what to do.
DAVID GI checked in online and prepaid; took too long to get hooked up and on my way. Uhaul had not been cleaned and had items in it. Items were promptly removed. I don't really care about the cleaning as it wasn't that bad but the whole purpose of checking in online was defeated. I rented Aug 28 in Alabama and was processed in 5 minutes and hooked up in 5 more.
Jennifer JEverything worked out good and the staff was very friendly and helpful
DEMARIO PMy "upgraded" truck had 153k miles on it, skipped constantly and 3 times failed to start. Forced to travel by highways vs express due to concerns over vehicle. Upon return mobile App refused to accept pictures of odometer and fuel gauge after over 30 mins of attempting to upload, dropped keys in the drop box and sat on hold for 40+ mins to be told I would be checked in manually tomorrow. Overall made an already stressful move even more stressful.
Alex MI reserved a trailer on line about a month ahead of time but then ended up having to redo all the info at the store when I picked the trailer up... kind of defeats the purpose. Also the reserved price was lower than the price the store gave me at pick up... but I still had to pay the higher price. Not cool. Overall decent experience though.
Robert CDrop off was quick and easy.
john bThis is the only location I will use- service is always great!
MICHAEL RThe man who checked me in was very helpful and hooked up the trailer and even gave me a small lesson on why the chains are crossed and the emergency brake chain on the trailer. He was very professional.
Tonia MI'm not sure what happened but from the time I made the reservation at one location to the time I picked the truck up at another location the miles allowed decreased and the number of days decreased. I had to stay on hold for around 45 minutes and the rep. was able to fix the issue. It's interesting that the "environmental" fee is a forced "charity" who ever came up with this idea was "smart". I didn't get the impression that there was an option. $5.00 a truck adds up to a lot of money over the course of a year. I donteven know the name of the charity. Do I get a tax form for taxes? How do I know there is an actual charity? Who are on the board and what are their salaries? What's the percentage of salaries to what is actually spent on trees, etc. I normally DO NOT donate to any charities without doing research on the charity. If I had not needed the truck then, I would have probably cancelled the reservation and went somewhere else. Then the miles allowed were just enough to get you to your destination. To be billed for 8 miles instead of seven. I know it was only an additional 40 cents for me but when you add up all the trips company wide...Uhaul make a big chunk of change. I took pictures of the miles at the beginning and at the end. The extra mile was added at the beginning.
DONALD CChris offered great advice and customer service.
CARNELL TAfter a very stressful morning trying to get a U-Haul at my original pick up location and no one ever showed up , we came here and the man that helped us was nice and helpful and quick about the process.
JACOB REvery thing was great...thanks
LARRYONO SExcellent customer service. Friendly attitude.
Steven NGreat
BRUCE SThank you keep up the good work.
SAMUEL BIt was perfect
BRUCE SCustomer service persons were friendly and knowledgeable. A good place to do the necessary pieces of moving.
Peter GVery good I've rented from here before, The original drop point was a little hard to find. Middle Georgia movers took care of the drop, Great
BRUCE SAvoid this location. Staff was very new, they wouldn’t take my unused boxes with receipt and I had to pick up my car transport at a second location. TOTAL INCONVENIENCE!!!!
Philip BPut a K&N cold air intake on all trucks. And a Roulette wheel.
Jerry ENothing at this time.
jonathan sNothing, the gentleman at the Byron location were very nice and professional
Wesley EI was charged an extra day because I was having trouble dropping off and getting in touch with someone on the phone to help me so I started calling uhaul at 1113 am and had the truck back in plenty of time. I emailed uhaul and have not heard back very irritating
George C