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Steve L
Customer Reviews for Midgard Peachtree Corners
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pick-up process was fine, but the interior of the cab was NASTY. I have rented multiple U-Haul trucks, but this one was, by far, the dirtiest vehicle I have ever rented. I took photos of the dirt/sticky stuff/ layer of pollen the cab offered, so before you rent from this location, make sure you see the inside of your driving area.
FAUVE YThe virtual check in/out process versus a live person at the counter was not very user friendly.
DEVORA BThey didn’t have a box to return keys once rental is finished. I had to put the keys back in the key lockbox
Ricardo ENo one was on duty to help me so therefore I had to call the help desk to locate the drop boxes.
Alexus AParking space is very tight with too many cars in lot which leaves less time to park properly
Rama BNo comments. Everything is ok.
ORIN RI Would not recommend Mobile Pick up. Worst experience ever!
Jada HIt was hard to find the keys or to know where to park the truck.
Jonathan GEverything was virtual so for us older people we want to talk face to face with a human location is also hard to find
tim wgreat customer service even though it was virtual
NADIA BIt took almost 40 minutes to get my truck when it could've been done in less than ten. Very disappointed with the mobile checkout system, especially since it was a rental during normal business hours and I had selected for counter checkout. Will not be returning to this location. Since there was also no one there, no one checked the condition of my truck prior to my rental and it was not clean.
Noel RRemote/virtual manager easy to reach. Employees not on site.
Stephen BMake sure moving blankets and dolly is in the truck. Never got mine. App needs to be better. Next to impossible to use. Place needs a representative there during open hours.
Wendell YGreat experience until returning the vehicle the App was buffering and having a glitch on my return other than that it was great
Kenneth JAwesome
JAMES DVery helpful location.
Alan WGreat costumer service , if you know anything about Ga traffic then you know it can change easily!with that said I had to call the rental office because I got stuck in traffic returning the truck ! I was going to be about 15 minutes late and the manager calmed me by saying it happens and there’s nothing to worry about ! She was very understanding! This the costumer service this country needs back ! You can’t find it in so many places nowadays! I totally recommend using them again!
Todd GVery helpful staff!
John WVery clean and tidy location and friendly service. Van was fine though the driver's door needs maintenance!
Jim JThey did everything right.Great customer service.
Jessica MThe truck was dirty on the outside (looks like it had dried cement on the front outside rounded corners). The truck also needs service.
Alan WGreat experience
Wanda PNo complaints. No comments.
ORIN RThe check in experience was very painful and took almost an hour.
Rebecca MMahogany was extremely professional and proficient. The whole experience was so quick and easy.
Mychal BPlease make sure AC is working for car. Could not find the return/drop off box for this location.
Thi DThe location I reserved the vehicle did not have it and I was notified 1 hour before the pickup time and this new location was significantly further out and was more inconvenient.
Mark H