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Michael G
Customer Reviews for Midgard Self Storage Columbia LLC
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered a 10’, the truck was there but the keys were nowhere to be found. I had to take a 15’ instead. It took way over an hour on the phone and app because the cell service was spotty. I had to drive around a lot to find parking for the 15’ and was charged extra for going around 13 miles over the mileage. The cell service dropping off the truck was not good either. It took forever to download the pics. In total it took about 2 hours to pick up the truck and drop it off. Too much time and then to be charged for the mileage was annoying. I should have had the 10’truck in the first place.
Ruth Llock box for key pickup is pretty high. hard to enter the combo lock code.
Gail WI was told the keys were in a lock box but they were in the truck. Also the truck was close to empty when I picked it up. Otherwise everything worked fine.
Josiah BThere was not a person to help with return and the virtual manager was less than helpful.
Megan FVery easy to do and first U-Haul I have ever gotten that was clean and safe great experience will recommend
Stephanie LVirtual only is a disaster. What if a person was t computer savvy Get rid of virtual please
Wanda SThey need an attendant, this process is to complicated... It's just to much!, you have to have a phone to take a lot of pictures, I spent 9 minutes looking for the key to the truck another 35 minutes in the very hot sun Taking pictures to check out the vehicle. Then another 15 minutes trying to check the truck back in. When agents are on duty this takes 5-7 minutes. It's a real spooky feeling walking to an empty building, with no one present... It's just to much.... It would definitely overwhelm my parents.... I think you need both options. For those who like the new you, and at least 1 person available for those like me, who would like a personal experience.
Jinnifre MThe virtual assistant was extremely patient and helpful
byron tThe location was nice and appeared well Maintained. The equipment had ants but appeared clean. Overall it was not a bad experience with the self check out process.
Rhonda PWe rented from another location only to have our reservation changed the day before to a location that did not have any vehicles. We had to scramble to contact a regional manager who searched the area to find us a moving van and this location had only ONE left which she secured for us. U-Haul really put us in a jam the morning of our move - did not need the added stress or the 2 hour delay.
Caroline WI loved the virtual checkout! Easy , Quick , and honestly the attendants were easy to talk and do business with! I will be back again!
Paul BNo one works there, it’s all handled by virtual teller. No one is on site to help you if the locks don’t work or malfunction, the front door says it closes at 6 but the door is still open at 8pm . Virtual teller can’t really help if there is a problem. Returning the truck is difficult e wise you got to do it with the app which will time you out or lock you out of enter in your info to many times even though it’s the right info - location tracking wasn’t working even after I made sure all my setting on my phone were right so I got charged extra 20 dollars for having it over night even though I dropped it off hour early. Just frustrating
Chelsea GWindows were down.. the whole day and nite very cold.. couldn’t get them to roll up.. unpleasant experience.. very disappointing.. Because of the cold air,.. not feeling well, will never use you guy’s again… worst experience ever!!!!!
Mary RInstall better WiFi connections for a quicker response time between the rental place and u haul corporation
Mark FReceived excellent customer service at both pickup and drop-off.
Todd Bi was charged for an extra day when i returned the equipment back the same day...
Linda FCharged for over 100 miles I did not travel with this truck. No resolution provided. Horrible experience.
Rebecca MEasy to reserve online and everyone I dealt with at Uhaul was friendly and helpful.
Aileen CNothing the representative was very helpful, friendly, answered all my questions and went above and beyond the call of duty to make my rental experience a totally enjoyable one.
DARRYL MThe trailer I rented worked perfectly and I would highly recommend it to others, the thought that was put into a car hauler is unmatched, I had a great experience towing with it Thank you so much.
Thomas WMadison was absolutely wonderful, she was helpful, cheerful, and accommodating. The only feedback I can provide was the cupholders and dash shelves were dusty and dirty, I had to wipe them down myself because they got my things dirty coming into contact with those surfaces. Other than that I had a great experience and would rent for this location again.
Kirsten BVery good
Carlos LConvenient and affordable! If I needed to, I rent from this location again.
David FI’ve rented cargo vans for years from UHaul and this is by far the best branch location! The staff is excellent and always has everything ready for me to go! Excellent! I’ll choose this location every time!
Vicki WDirect staff not be on the phone while waiting on customers. Not to yell at their coworkers in front customers. Especially if the coworker is in training. Make sure to check that the gas level on the truck is the same as what is on the paper (I end up paying more money for this error). Check out the truck before customer leave and return. Provide a receipt once the customer returns (I Iasked for one but did not get it). Infom that they don't have to talk loud on the phone so that all customers are silently waiting on them for help, including the person that is being trained. If it was not for the staff in training this would have been a worst experience. The training staff was polite and did the best he could under the circumstances.
D HI requested contact less. Uhaul did not provide this location with a box for me to pick up vehicle. So I had to leave after checking in and come back when location was open. The worker had to work at another facility across the street. So I then had to wait until 9:30am, and I was there at 8:43am.
Teaca JVery good customer Service , the young lady that helped me was exceptional
Darryn YNothing
Liyussia LThe Truck Was Wrecked on the Fender on The Passenger Side And Inside Was Not Clean And Trash On The Seat
Saint CI ordered a furniture dolly and another heavy duty moving dolly. This location didn’t have them, so the attendant just deleted them off of my order and didn’t mention it until I called back and asked if they were in the truck. They told me that I could go get them from another uhaul, which like, I could, but that does nothing to address the problem that I was about to go move a household and now had no dollys.
Josiah BThe office person was very nice
Rhonda Bgreat customer service
VANESSA ATruck was dirty in front of cab. Truck was dirty in back and a handful of nuts bolts and screws from previous use. My visa was charged twice for the estimated amount and employee at location couldn't resolve nor explain why. I was given 1800# to call. So far truck has cost me triple the actual cost that was on my receipt from drop off and emailed.
Jessica PPrevious reservation was cancelled without any requests from me but before it I had a call for confirm my reservation and everything was good…and also in details was wrong time/place to pick up. Anyway I did a new reservation and everything was good! Thanks for quick and friendly employee from 1195 Atlas road, SC!
Anton PN/A
Luz SFor starters, there was 1/8 of a tank when I got it, but the rental agreement said I needed to return it with 1/4 tank. Also, since I had to put gas in it first thing, I had no idea how much to put in for my 150 mile trip. So I returned the truck with 5/8 of a tank. The rep did mention that I would be credited $7.50 for returning it at 1/4 tank and also said additional credit would be given for any gas over that which I did not see on my final receipt. Also, the truck was not clean inside or outside when I got it. I returned the truck with a half tank more than it had in it when I got it. If it's a 33 gallon tank, I gave Uhaul 16 gallons at $3 a gallon back and only got $7.50 back. Seems like a $40 credit would be appropriate. Make this right please.
Jason Sordered a 20' truck but got an "upgrade" to 26' which was harder to maneuver and guzzled more gas!
William MUnder staffed. No cell service to check in. Charged me $35 for 6 gallons of gas for 9 miles
Aidan HNOTHING This was a great experience The drop off in Columbia, SC was 5 star! The lady came right out and took control and i was in and out in less than 10 minutes.
CARY HGreat service as always from MidGard
Alex LMidGard is the best in Columbia
Alex LFriendly, knowledgeable and pleasant staff.
Sandra MExcellent service and good public relations
Anthony NThis location is fantastic and I will continue to go out of my way to rent from them. They are friendly, efficient, and helpful.
Matthew GI had no issues at the Midgard location, HOWEVER, you should look into your Red Door location. I made an online reservation to pick up at Red Door location (the one with the laundromat). The employee at the front desk was either drunk, high or sleep deprived (or all of the above) she couldn’t function enough to look at her computer, find my reservation and give me my keys for a 15Foot truck. She kept saying she has no trucks available and my reservation wasn’t there. It was very frustrating experience! Luckily I drove to Midgard location, not far and the employee was able to give me a 10foot truck (although to small for my household goods) it was better than nothing. Please inspect your Red Door location, in Columbia 29209. She was not well.
Sean WAMAZING Customer service!!
Nathan KThe customer service was amazing! My Uhual representative went over and beyond to make sure I was setup properly before leaving the lot and helped me when I returned. Very positive experience! Excellent customer service
Ramelle BThe attendant was extremely helpfull and very professional. The truck was very clean, but the HVAC system in truck did not work correctly.
Claude BHi there, I am extremely dissatisfied with my experience on Saturday, 2/12. A $50 refund is completely unacceptable. Uhaul completely dropped the ball and sent me on a wild goose chase from 10am to 4pm to be able to transport my stuff. I went to 4 locations just to finally get an inappropriately sized truck. My initial reservation was incorrectly booked by uhaul, and I was directed to another location to get a truck. That truck was delayed in being returned by a previous rental, and I understood that wasn't uhaul's fault. However, I was told I would receive a call with an ETA from that location. I call almost 1.5 hrs later and am told "oh she won't be back with that truck at all today". I never received an update. Then I was directed to a third location where I was assured there would be assistance with a trailer hookup as we expressly said we didn't have any tools or setup for a trailer. That location had no such set up. Final location was a 20ft truck which was WAY too big and my furniture slide around. I had also originally ordered a dolly and padding and of course those were not included. You're telling me we drove around Columbia for several hours, spend all that gas, extra food, and I had to delay my moving assistance to get a $50 refund? My 5 hr day turned into a 12 hr day, and Uhaul dropped the ball 4 times throughout the day, with the exception of a very kind worker named Alh at your 1500 Charleston location in Columbia, who was handling everything there like a pro. I require a full refund. I have been very kind and maintained a respectful attitude with you all up until this point. You need to take accountability and fix this wrongdoing.
Jeanette LNo current improvement
ANTWANE GThis location is just incredible. It's my second time renting from them and I will continue to do so. Everyone is friendly and efficient.
MATTHEW GGreat experience
JAMES BI am very pleased with the service I received from Midgard. Alex was extremely helpful ,each time I called someone pleasant answered with help. The experience I had with this company was great. I see no necessary Improvement needed. Just continue to hiring kind and skillful staff member, Thanks CSuber
Constance SCustomer service was outstanding but the truck seemed to have some mechanical issues ie jerky and rough riding. Equipment other than truck was excellent.
DANIELLE MExcellent customer service and professional experience. Thank you!
Bilal T